Get the personalized attention you need with the right Support Partner

Get the support you need when you need it, with flexible support options from Rand Group. The right support partner can help optimize your systems, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Support Partner plus get a list of questions to use when evaluating partners.

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7 criteria for choosing a support partner

Beyond the implementation — full life cycle support through Business Advantage Support

Rand Group’s Business Advantage Support is a continuous improvement program that provides holistic support including business, technical, and accounting support beyond your software needs. The Business Advantage Support Program is fully tailored to meet your needs, whether you only want a few hours of support for emergencies or if you want a fully customized plan to manage your business applications and infrastructure.

A Business Advantage Support Plan provides access to a dedicated team of certified experts committed to helping unlock the full potential of your system. Rand Group combines the business acumen of CPAs and industry specialists with the technology expertise of computer engineers, process improvement specialists, and data scientists to drive real business results utilizing technology.

We recognize that every business is unique. Our methodology focuses on providing solutions tailored to your specific business rather than taking a generic approach. Our support consultants are trained on the latest business and industry trends to help you make improvements to your system that will benefit your business.

Partnership

We believe in long term partnership — your success is our success

We are dedicated to long-term partnership and support of our clients. Over 60% of our clients switched to Rand Group from different firms due to dissatisfaction with the other providers. As evidenced by our 90% client retention rate, once clients see the Rand Group difference, they decide to partner with us for the long term.

Responsiveness

Responsiveness starts with guaranteed response times and extended standard working hours

System issues are difficult enough without having to wait for a solution. We have extended standard working hours of 7 am to 7 pm CST, and 24/7 support is available for an additional fee. We use the latest remote access tools to connect with our clients wherever they are so you can run your business from anywhere, at any time.

Support

Our support services go way beyond break fix support

Business Advantage Support includes infrastructure support, report and dashboard creation, reconciliation assistance, audit support, training, and customizations—everything you need to maintain and elevate your business applications.

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Full visibility to your support requests through our Support Portal

The Business Advantage Support Portal is a real-time graphical representation of the status of your support contract, when and where you use your support time, outstanding cases and your full case history.

 

Flexible support options that work with your business needs

Most providers focus on managing a single point of failure in a business, but Rand Group takes a more holistic approach to Microsoft Dynamics Support. We possess the business, technical, industry, and accounting expertise to fully support your users and the objectives of your organization. We continually assist in optimizing solutions to create more profitable and efficient businesses.

Support Portal

Our Support Portal is a real-time graphical representation of the status of your support contract, when and where you use your support time, outstanding cases including up-to-date statuses, and contains your full case history.

Support Contracts

Rand Group provides a range of support contract options flexible enough for any organization ranging from the occasional support request to full managed services. Roll unused hours into the next year and purchase additional hours directly from our portal.

Support Requests

Support requests can be submitted via email, phone, or through our support portal. Regardless of how a support request is submitted, all requests are visible in the support portal where real time information about support requests are displayed.

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