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Cloud & ProductivityFlexible Dynamics 365 CRM support
Dynamics 365 CRM (D365 CRM) encompasses the tools to manage the entire customer lifecycle. By optimizing front-office tasks such as lead management and customer support, D365 CRM helps organizations build long-term client connections. Rand Group support plans provide expert assistance to help you maximize your Dynamics 365 CRM implementation. Whether you need help with specific features, system integration, customizations, or training our team is here to support you.
Empowering your business with expert support
Rand Group’s Dynamics 365 CRM support connects you with a team of dedicated experts committed to optimizing your system to meet your unique business needs. Moreover, our flexible support plans, including 24/7 availability, are designed to adapt to your requirements. With our support, you can unlock the full potential of Dynamics 365 CRM. Our plans are fully customizable to align with your goals and include:
- Help desk support and troubleshooting tailored to your unique workflows
- Ongoing training and onboarding for new users and feature rollouts
- Regular health checks to maintain system reliability and optimize performance
- Assistance with upgrades, maintenance, and new feature adoption
- Customizations, integrations, and enhancements to evolve with your needs
Expert guidance for maximum efficiency
Rand Group’s skilled Dynamics 365 CRM consultants have 20 plus years of experience. We work alongside your users in person or remotely to keep your system running optimally. Moreover, we help maximize your ROI and ensure efficient front-office operations.
Flexible support options
Our flexible support plans are designed to fit your unique requirements. Whether you need occasional emergency assistance or a fully customized solution, Rand Group offers the flexibility to adapt to your business. With extended hours and 24/7 availability, we’re here whenever you need us.
Enhancing business performance
We help you maximize your Dynamics 365 CRM investment. Our tailored solutions include training your users, implementing new modules, and add-ons, and maintaining system performance. This results in better decision-making, increased productivity, and supports growth.
White Paper
Not all Dynamics 365 CRM support is created equal
Maximizing the benefits of Dynamics 365 CRM requires choosing the right support partner. Conversely, the wrong choice can lead to operational risks and higher long-term costs. To help businesses make informed decisions, we’ve created set of criteria and questions to guide the selection of the ideal partner.
Predict and manage the customer lifecycle with AI
Dynamics 365 Copilot, an AI-powered assistant within Dynamics 365 CRM, provides personalized, context-aware support to users. It automates tasks, analyzes data, and delivers actionable insights to optimize operations. By leveraging AI, Copilot enhances decision-making, automates routine work, and boosts productivity by minimizing time spent on administrative tasks. Rand Group’s expert support team helps you maximize the benefits of Dynamics 365 Copilot by:
- Automating routine tasks:Â Streamline daily operations to save time and boost efficiency.
- Generating real-time insights:Â Access critical data to make informed, strategic decisions.
- Enhancing customer engagements: Use AI-driven updates and summaries to stay responsive and prepared.
- Improving sales strategies: Refine and optimize sales approaches with AI-driven recommendations for better results.
Empower your team with tailored training
Dynamics 365 CRM includes powerful tools for enhancing front office operations and driving success. To maximize ROI and ensure high adoption, Rand Group offers tailored training designed to empower your team with the skills needed to fully utilize your system. Our comprehensive user training helps your team:
- Fully leverage all features of Dynamics 365 CRM to maximize value
- Promote widespread adoption and effective system use
- Improve productivity by teaching best practices and advanced features to streamline sales processes
- Gain the knowledge to achieve better sales outcomes and higher win rates
Dynamics 365 Sales is a complete game-changer for us. It’s so much easier to use than our previous CRM, and the integration with Business Central means I always have the most up-to-date data, whether it’s pricing or project margins.
Dedicated Dynamics 365 support across the customer lifecycle
Rand Group is a skilled Microsoft Dynamics 365 CRM partner with over 20 years experience. Our team provides full support, including training, troubleshooting, system customizations, development, and audit assistance. Additionally we offer flexible plans that cover emergency support, ongoing CRM maintenance, user training, and integrations with other technologies. As your long-term partner, Rand Group ensures your Dynamics 365 CRM continues to deliver value to your business.
Sales & Marketing Support
Get comprehensive support for Dynamics 365 Sales & Marketing applications. Reach more prospects, craft winning sales strategies, and measure the ROI of your marketing efforts with ease.
Project Operations Support
Maximize the value of your Dynamics 365 Project Operations solution with expert support from Rand Group. Win more deals, accelerate project delivery, optimize resource management, and enhance productivity.
Customer Service Support
Harness the power of AI and IoT with Dynamics 365 Customer Service to build lasting customer relationships. Rand Group’s support plans help you expand your system and elevate your customer service operations.
Field Service Support
Dedicated support for Dynamics 365 Field Service helps you unlock the potential of machine learning, mixed reality, and IoT technology. Deliver the right resource, at the right time, to the right place—delighting customers with exceptional service.
Why partner with Rand Group?
Leading Dynamics 365 CRM partner in North America
Rand Group is a top-rated Dynamics 365 CRM partner in North America. We’re honored to be recognized for our expertise and commitment to delivering exceptional results that enhance front-office operations.
Long-term client partnerships
We prioritize long-term relationships. Our ongoing support and services help your business grow and adapt with Dynamics 365 CRM. Our 90% client retention rate reflects our dedication to client success.
Dedicated US-based team
Rand Group employs a fully in-house team based in the US and Canada, ensuring consistent, high-quality service and support without relying on contractors for your implementation needs.
Industry-specific expertise
Our team includes CPAs and industry specialists who understand your unique challenges. We provide support to ensure you are maximizing Dynamics 365 CRM and following industry best practices.
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