Rand Group Unveils New Business Advantage Support Center
Boasting a 90% client satisfaction rate, Rand Group has recently put focus on redeveloping and launching a new support center – called Business Advantage Support – to better assist current and future clients with their Microsoft Solutions needs. The Business Advantage Support packages offered exceed the normal technical support options most often seen by other providers, providing full scope business support including accounting and financial support options.
Houston, Texas – March 11, 2013 – As Rand Group continues to grow their business and expand their service offerings, they are pleased to announce the launch of Business Advantage Support Plans. The innovative Microsoft Dynamics support packages are geared towards helping current and future clients get the most out of their Microsoft Dynamics solution. Moving past the traditional silos of technical support, beyond the simple support ticket, Business Advantage Support is poised to help companies in all areas of business management.
Rand Group combines the business acumen of seasoned professionals with the expertise of highly skilled technical assets. They round out their offering with the addition of several CPAs and accounting professionals on staff, making them uniquely poised to help with a wider range of support needs. Regardless of whether the technical issue stems from a problem with the software or with the original set-up from an accounting or business perspective, Rand Group knows how to solve it. Focusing on the root cause of the problem, they are able to expedite the solution and provide long term resolutions.
Included in Rand Group’s support packages is assistance with non-technology based issues. This includes staff augmentation for special projects, pre-audit support, Sarbanes-Oxley reporting help, business analysis and more. By providing the opportunity for clients to leverage the expertise of staff for more than just technical issues with their solution, Rand Group has established a better way to provide Microsoft Dynamics support.
“Our clients need more than technical issue resolution; they need overall business support. Often we find ourselves fixing set-up issues or trying to help business owners understand how best to utilize their system to maximize success. Business management software solutions are only as good as the people who use them, and you can only get out what you put in. Evaluating the system, identifying roadblocks and transforming a support request into a real, long term resolution is our goal. What’s more, we often find clients struggling with their accounting needs, and as a team of finance and accounting savvy individuals, we provide support there too. Our goal is really about taking a holistic view of the business to ensure we capitalize on every support opportunity. We don’t recommend silos in any part of your business, and that includes within your support needs,” says Suzie Turner, Senior Manager of Support Services at Rand Group.
Rand Group retains a 90% client satisfaction rate and is consistently ranked one of the top Microsoft Solution providers in the South. The launch of their new Business Advantage Support Plans is another step in their strategy to accelerate the growth of their business and do more for their customers.
– Software Delivered as Promised. No Surprises.