The Total Economic Impact Of Microsoft Dynamics CRM 2011


Forrester Consulting conducted in-depth interviews with executives from nine Microsoft Dynamics CRM 2011 customers who are now in the early phases of implementing the solution. Forrester then compiled the interview results, including forward-looking expectations, into a composite case study of a 2,000-employee organization with an initial deployment of 50 users.
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Sales Force Automation


Spend more time selling and less time on administrative tasks by using the familiar and intelligent sales capabilities of Microsoft Dynamics® CRM business software. Take advantage of embedded Microsoft® Office capabilities, full lead-to-cash visibility, guided sales processes, and actionable analytics to optimize your sales efforts.

Customer Service


How to take advantage of a wealth of features like case management, workflows, dashboards, and knowledge management within the Microsoft Outlook client as part of Microsoft Dynamics CRM.

SharePoint Document Management


Manage your data more efficiently, and improve your overall user experience with the enhanced integration between CRM 2011 and SharePoint 2010.