The Total Economic Impact Of Microsoft Dynamics CRM 2011

Forrester Consulting conducted in-depth interviews with executives from nine Microsoft Dynamics CRM 2011 customers who are now in the early phases of implementing the solution. Forrester then compiled the interview results, including forward-looking expectations, into a composite case study of a 2,000-employee organization with an initial deployment of 50 users. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of deploying Microsoft Dynamics CRM 2011 within their organizations.

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7 Software Selection Mistakes That Spell Failure

Software selection is an important decision. This guide will ensure you don’t make the wrong one.
How to avoid the “demo trap” and what to do instead.

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7 Software Selection Mistakes