Reinforce your business intelligence efforts with exceptional support from Rand Group
Easily visualize your data and automate reporting with support from Rand Group
A Rand Group support plan provides access to a dedicated team of experts certified in Jet Reports and Jet Analytics who serve as a true extension of your business. At Rand Group, client success and concerns are our utmost priority.
Rand Group offers a continuous improvement program that provides holistic support including business, technical, reporting and analytics assistance beyond your software needs. Our support plans are fully tailored to meet your needs, whether you only want a few hours of support for emergencies or if you want a fully customized plan to build and create additional reports and dashboards.
Support beyond reporting and analytics needs
At Rand Group, we offer support services for not only your Jet reporting and dashboard needs but also across the Microsoft platform landscape. Our team of certified Microsoft consultants have years of experience working with Microsoft Dynamics products like Finance and Supply Chain, Business Central, NAV, GP and understand the data within these systems. This means that Rand Group can offer complete, front to back technology support, from infrastructure to business management solutions and analytics for all your business needs.
Certified Partner with industry expertise
With a wealth of industry expertise and business acumen, Rand Group delivers scalable solutions utilizing experience gained across hundreds of implementations. That, combined with product knowledge and certifications across the insightsoftware product offerings including Jet Reports and Jet Analytics enables us to better support our clients. Our team of data scientists are well equipped to guide you from developing a data strategy all the way through building custom reports and dashboards for your analytics needs.
Data Warehouse, Cubes, Reports and Dashboards
Depending on your data strategy, you may need reports and dashboards built with a multitude of systems as the data source. Whether it is legacy software that has historical data or more current transactional systems, a data warehouse solution can provide insights into data from multiple data sources. Our team of data scientists and software engineers will work with you to support not just reports and dashboards but also with configuring data warehouses and cubes from multiple data sources.
White Paper
How to choose the right insightsoftware Partner
The right insightsoftware Partner can help optimize your systems, while the incorrect partner can put your entire data strategy at risk. Read the top 7 Criteria for Choosing a Support Partner plus get a list of questions to use when evaluating partners.
White Paper
How to choose the right insightsoftware Partner
The right insightsoftware Partner can help optimize your systems, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Support Partner plus get a list of questions to use when evaluating partners.
Offering personalized, flexible support options for your reporting needs
Most providers focus on managing a single point of failure in a business, but Rand Group takes a more holistic approach. We possess the business, technical, industry, and accounting expertise to fully support your users and the objectives of your organization. We continually assist in optimizing solutions to create more profitable and efficient businesses.
Breadth of Services
Many support providers only provide break fix or operational questions as part of support. At Rand Group we view support differently — as a complete, integrated IT services support platform for your analytics and business applications and underlying infrastructure.
Industry Knowledge
Rand Group has experience in multiple industries including manufacturing, distribution, equipment rental, professional services, oil/gas, engineering, procurement, and construction plus many more.
Responsiveness
We provide guaranteed response time and extended standard working hours of 7 am to 7 pm CST and 24/7 support is available for an additional fee. We use the latest remote access tools to connect with our clients wherever they are.
Partnership
We are dedicated to long-term partnership and support of our clients as evidenced by our 90% client retention rate and the fact that over 60% of our clients switched to Rand Group from different firms.
Assessments
Rand Group provides a full range of health check and assessment offerings for new and existing clients to help assess the health of their current data landscape and recommendations to get the most out of their systems.
Support Contracts
Rand Group provides a range of support contract options flexible enough for any organization ranging from the occasional support request to full managed services. We allow the ability to purchase additional hours directly from our portal.
Support Requests
Support requests can be submitted via email, phone, or through our support portal. Regardless of how a support request is submitted, all requests are visible in the support portal where real time information about support requests are displayed.
Support Portal
Our Support Portal is a real-time graphical representation of the status of your support contract, when and where you use your support time, outstanding cases including up-to-date statuses, and contains your full case history.
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Unlock the power of data with the latest insightsoftware releases, Jet Reports 23.3 and Jet Analytics 23.2. These updates bring enhanced performance, streamlined installation, and compatibility with Microsoft, making data analysis more efficient than ever before. Discover how these enhancements can help you unlock the full potential of your data.
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Does the relationship with your current support provider feel unstable? Did it start out strong but then starts to decline? Have you increasingly felt that the partnership is not what it used to be? Discover the 5 signs that it may be time to break up with your support partner.
Let’s talk about how we can transform your business
