Dynamics 365
Power Platform
Dynamics
Cloud & ProductivityMicrosoft Dynamics 365—business applications that bring processes and data together
Microsoft Dynamics 365 combines ERP, CRM, and AI-driven tools into one connected ecosystem. Instead of siloed systems, it delivers a single flow of data across finance, operations, sales, and service. With modular apps that integrate natively with Microsoft 365, Power Platform, and Azure, you gain complete visibility, AI-powered automation and insights, smarter decisions, and scalable growth.
Choose one, several, or all Dynamics 365 applications to run your business
Dynamics 365 is a set of interconnected, modular applications designed to both transform and enable your core customers, employees, and business activities. The applications combine components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity, Copilot, AI agents, and automation tools. The Dynamics 365 suite of applications includes Business Central, Finance, Supply Chain Management, Field Service, Project Operations, Sales, Customer Insights, Customer Service, Contact Center, and more.
Gone are the days of siloed applications and time-intensive integrations to make different systems work together. All Dynamics 365 applications work seamlessly together to create a single source of truth for your business. Dynamics 365 is part of the Microsoft ecosystem and connects natively with Microsoft 365, Power Platform, Azure, and Microsoft AI tools.
Learn about Rand Group’s tested Dynamics 365 implementation methodology.
Cloud-based, user friendly applications
Dynamics 365 applications are fully cloud-based, allowing users to work from any device with a web browser while benefiting from the built-in security of Microsoft Azure. Microsoft releases twice-annual updates with new features, AI capabilities, and product improvements so your system stays current automatically.
Scale as your business grows
All Dynamics 365 applications are priced per user, per month, so that you only pay for the users you need with the flexibility to add or remove users. When using multiple applications, take advantage of attach pricing instead of paying for each application separately.
Customizable to your business processes
Utilize Power Platform tools such as Power BI, Power Apps, and Power Automate to extend Dynamics 365 applications to work specifically for your users and business processes. Use Power BI to create dashboards with data from every department, build custom apps to meet your needs, automate tasks, and extend AI-powered workflows for greater efficiency.
Intelligent business applications in the cloud that work seamlessly to provide a single source of truth
Microsoft Dynamics 365 is a set of business applications that provides a 360-degree view of your organization by seamlessly sharing data across every line of business. Choose one, some, or all Dynamics 365 applications to see your business and customer data in one place.
Business Central
Dynamics 365 Business Central is a business management solution that helps companies connect their financials, sales, service, and operations to streamline business processes, improve customer interactions and make better decisions.
Finance & Operations
Dynamics 365 Finance & Operations connects financial management and supply chain operations in one enterprise ERP platform. Manage global financials, planning, procurement, manufacturing, inventory, and fulfillment with real-time data and automation.
Field Service
Dynamics 365 Field Service transforms your business from a scheduled services model to predictive maintenance and scheduling triggered by IOT data. Harness the power of machine learning and empower your technicians to resolve cases faster and more efficiently.
Project Operations
Dynamics 365 Project Operations is an enhanced project management solution for project-centric businesses. This powerful tool connects the entire project cycle from sales to financials to optimize resources and drive project success.
Sales
Dynamics 365 Sales helps organizations close more deals with actionable insights. It helps streamline time-consuming tasks such as data entry and email tracking so sales can focus on building relationships.
Customer Insights
Revolutionize your customer engagement strategy with Dynamics 365 Customer Insights. Create multi-channel campaigns, nurture leads, and gather insights to improve marketing and sales performance.
Customer Service
Win customers for life with Dynamics 365 Customer service. Provide personalized customer engagements and self-service support. Gain visibility into customer service performance with dashboards and reports.
Contact Center
Dynamics 365 Contact Center is an AI-powered contact center solution that connects voice and digital channels in one platform. Give service teams unified customer context, intelligent routing, and Copilot tools to improve agent productivity and customer experiences.
Bring AI into everyday work with Dynamics 365
Dynamics 365 embeds AI directly into ERP, CRM, sales, service, finance, and operations workflows. Copilot, AI agents, and connected Microsoft AI tools help users automate routine work, uncover insights, and take action using the business data already stored across Dynamics 365.
- Copilot assistance: Summarize records, draft content, answer questions, and surface relevant insights directly within Dynamics 365 applications.
- AI agents and automation: Automate repetitive processes, monitor business activity, identify exceptions, and help users complete multi-step tasks.
- Connected AI ecosystem: Extend Dynamics 365 with Copilot Studio, Power Platform, and Azure AI to build AI-powered workflows around your business processes.
- MCP servers: Securely connect compatible AI agents and applications with Dynamics 365 data, business logic, and actions using Model Context Protocol.
White Paper
Selecting the right solution for your organization’s unique business needs
There are many things to consider when selecting ERP and CRM solutions for your business—including usability, customizability, analytics, industry specialization, features, and functionality. However, the most important criteria often missed is whether the solution aligns with your business objectives. Download this guide to avoid the perils of IT-controlled software selection.
Dynamics 365 partner based in the U.S. and Canada
Rand Group is your dedicated Dynamics 365 partner in the U.S. and Canada. Our support team will work alongside your users in person or remotely to keep your system running optimally to maximize your ROI and ensure organizational success.
Our locations are:
