Flexible Dynamics 365 Finance & Operations support
Dynamics 365 Finance and Operations (D365 F&O) applications are cloud-based enterprise resource planning (ERP) solutions designed to unify key operational processes including supply chain, financials, sales, purchase orders, inventory, production, and distribution. Whether you need support for Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or both, Rand Group offers complete Dynamics 365 Finance and Operations support to ensure your solutions are optimized to your unique business requirements so you can maximize your return on investment (ROI) and transform your operations.
Use Dynamics 365 Finance and Operations to its full potential with support from a Microsoft certified partner
Dynamics 365 Finance and Operations consists of robust financial and supply chain management applications designed for medium to large businesses to help them monitor financial operations, predict future outcomes, improve production performance, modernize warehouse operations, and optimize asset management. Rand Group offers flexible support plans for Dynamics 365 Finance and Dynamics 365 Supply Chain Management to ensure your solutions are tailored to your business and run as expected so you can maximize efficiency and ROI. From implementation to customization and user training, our support team has the industry, technical, and accounting experience to support your business and ensure your solutions are running properly.
Rand Group offers flexible support plans that can be tailored to your unique needs and requirements. You will have the flexibility to use your support hours for any of the services Rand Group provides including infrastructure, automation, portals, analytics, and digital marketing services. Our support team is fully accessible whenever you need it, with a guaranteed response time to ensure your systems are continuously supported. Rand Group also offers support for the rest of the Dynamics 365 stack and the Power Platform.
- Technical and applications support as well as accounting and financial support
- Configuration assistance and user training
- Business, accounting, and process improvement support
- Implementation support for new modules
- Support for twice-annual updates of Dynamics 365 Finance and Dynamics 365 Supply Chain Management
- Software development and system customizations
- Implementation of reporting and analytics solutions
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Support with Microsoft Lifecycle Services (LCS)
LCS is a Microsoft Azure-based collaboration portal that provides a unifying, collaborative environment along with a set of regularly updated services that help you manage the application lifecycle of your Dynamics 365 Finance & Operations implementations. Rand Group is your support partner to assist with LCS and ensure your apps consistently run smoothly between and during upgrades.
Rand Group Finance & Operations support includes:
- Implementation and upgrade assistance of all Dynamics Finance & Operations apps
- Assistance with the business process modeler to standardize process flows and align your business processes with industry-standard processes
- Identification of gaps between user requirements and the default functionality of Finance & Operations
- Monitoring the health of the environments that you manage
Accounting and financial support beyond your software needs
Your business may be functioning effectively from a technical perspective, yet may require support in any number of accounting areas. Whether you are preparing for an audit, trying to meet your Sarbanes-Oxley requirements, or facing staffing issues, often times you need more than just a support case resolved. Rand Group’s consultants are not only trained in technology but in the business behind the applications. We use our extensive industry, financial, and accounting experience to fully support your business.
In addition to technical and application support, Rand Group also offers support for your accounting processes and financial needs including:
- Audit support and system documentation and development for SOX
- Sub-ledger account schedule creation
- Accounting and reconciliation support
- Business analysis support through report creation
- Training materials preparation
- Website and digital campaign support
I like the fact that I get to work with the same people and you get to know the person you’re talking to.
Implement add-ins for Dynamics 365 Supply Chain Management
Rand Group’s Dynamics 365 Finance and Operations support team will help you evaluate add-ins, implement desired add-ins, and perform user training to ensure maximum efficiency. Add-ins are available for an additional cost. Learn more about pricing in this guide.
The Cloud-Scale Unit Add-in enables companies to execute mission-critical warehouse processes without interruptions. Cloud-Scale Units ensure mission-critical processes keep running and warehouse processes still support high user productivity during times of high network latency.
The Edge Scale Unit Add-in provides resilience, reliability, and scale for assigned workloads. Edge Scale Units can be temporarily disconnected from the cloud hub environment and workers can continue to work in the assigned workloads on-premise. For example, workers can access time and attendance for clock-in and clock-out to ensure correct worker pay calculation.
The Sensor Data Intelligence Add-in integrates Internet of Things (IoT) signals with data in your solution to produce actionable insights about production delays, equipment downtime, and product quality. For example, the system will notify you when production isn’t on schedule so you to intervene to maximize efficiency and avoid order delays.
White Paper
Get dedicated Dynamics 365 Finance & Operations support with the right partner
Rand Group understands the importance of choosing the right support partner and as such, has developed our own criteria for evaluating support partners. Read the whitepaper to discover how to identify if a potential partner will be able to fully support your organization plus get a list of questions to use when evaluating partners.
White Paper
Get dedicated Dynamics 365 Finance & Operations support with the right partner
Rand Group understands the importance of choosing the right support partner and as such, has developed our own criteria for evaluating support partners. Read the whitepaper to discover how to identify if a potential partner will be able to fully support your organization plus get a list of questions to use when evaluating partners.
Expert support for your Dynamics 365 F&O
Rand Group’s support consultants are available to support your Dynamics 365 Finance and Operations applications across the U.S. and Canada.
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