Dedicated, rapid Dynamics 365 Sales & Dynamics 365 Marketing support
Our goal is to ensure your business and users have as smooth a work day as possible every day using the Dynamics 365 Customer Engagement applications to drive demand for your products and services and close sales. Whether you need support for Dynamics 365 Sales, Dynamics 365 Marketing, or both, Rand Group offers business and technical support to transform your sales and marketing operations.
Responsive and efficient Dynamics 365 Sales & Dynamics 365 Marketing support plans
Cloud-based Dynamics 365 Sales and Dynamics 365 Marketing work together to attract the right prospects, create successful sales strategies, and increase win rates. Rand Group offers flexible support plans to help you use your solutions to their full potential by minimizing downtime, training your users, implementing new modules and add-ons, and performing system maintenance. Rand Group is dedicated to the success of your business and is here to support your Dynamics 365 Sales and Dynamics 365 Marketing application to help you grow your customer base, enhance sales strategies, and drive user success.
As a Microsoft gold partner, we have developed a proven methodology for everything we do. Our clients benefit from the security of working with disciplined professionals who are logical, meticulous, and resourceful to help resolve issues in a timely manner. Dynamics 365 Sales and Marketing support plans are designed to meet your software needs both short-term and long-term.
- Operational support, troubleshooting, and salesperson system training
- Software development and system customizations tailored to your sales and marketing processes
- End-user training to encourage user adoption
- Integration with other Dynamics 365 applications, Power Platform tools, and third-party systems
- Development of sales and marketing strategies
- Creation of customer journey workflows and marketing automation
- Licensing guidance and features selection
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Create a powerful marketing automation strategy
Rand Group is your support partner to ensure you get all that Dynamics 365 Marketing has to offer by helping you leverage marketing automation to streamline repetitive marketing tasks and track customer behavior so you can guide them through personalized journeys. Easily automate repetitive tasks such as email marketing, social media posting, and even ad campaigns to boost efficiency and provide a more personalized experience for customers.
Rand Group is your partner to help you build a marketing automation strategy to:
- Nurture prospects and boost engagement
- Create custom workflows to track behavior
- Build personalized customer experiences and journeys
- Improve marketing effectiveness
Keep your team working efficiently with targeted user training
Dynamics 365 Sales and Dynamics 365 Marketing work hand in hand to help organizations attract qualified prospects, build powerful relationships, and create sales strategies to increase win rates. Rand Group’s support team will provide comprehensive training to your business users, helping them to maintain productivity, enhance lead and opportunity management, turn prospects into business relationships, personalize customer experience, and close more deals.
With targeted user training, your team members will be equipped to use the Dynamics 365 solutions to:
- Optimize sales performance and win rates
- Drive demand and increase lead generation
- Design interactive customer journeys
- Deliver messages to potential customers at the optimal time
- Effectively manage the sales pipeline
Would I recommend Rand Group? Without hesitation. They have time and time again proven their ability to deliver the results we need on both the small challenges as well as the large projects.
Predict and manage pipelines with confidence using AI
Through tight integration with Power BI, in Dynamics 365 you can unlock access to prebuilt dashboards and reports to uncover valuable insights that enhance your decision-making. Rand Group is your support partner to implement and integrate Power BI with Dynamics 365 Sales or Dynamics 365 Marketing so you can visualize the success of your sales and marketing strategies and make intelligent, data-driven decisions.
Rand Group’s support team can help you utilize Power BI to:
- Build dashboards to unlock valuable insights
- Create accurate sales and revenue forecasts
- Track velocity of records through the sales cycle
- Make informed decisions and target the right audience
- Monitor engagement rates
- Track individual KPIs
White Paper
Not all Dynamics 365 Sales and Marketing support is the same
In order to maximize the benefits of Dynamics 365 Sales and Dynamics 365 Marketing, choosing the right support partner is critical. However, selecting the wrong partner can introduce risk to your operations and significantly increase costs in the long run. Rand Group has developed our own criteria to give businesses a list of questions to ensure they select the right partner.
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