Get timely Dynamics AX support from a Microsoft gold partner
Although Microsoft ended mainstream support for Dynamics AX in 2021, it remains a robust ERP system. For businesses who aren’t ready to upgrade to a new ERP just yet, Rand Group is your partner for comprehensive Dynamics AX support. We have an experienced team of ERP experts focusing on the implementation, customization, and support of all versions of Dynamics AX. As a Microsoft partner with over 20 years of experience, Rand Group offers the business, technical, industry, and accounting expertise to fully support your Dynamics AX users and the objectives of your organization.
Front to back support for all versions of Microsoft Dynamics AX
A Rand Group support plan provides access to a dedicated team of experts committed to helping unlock the full potential of your Dynamics AX implementation, beyond just end-of-life support. Whether your business hopes to use Dynamics AX for many more years to come or wants to begins the migration to a newer, cloud-based ERP, Rand Group is here to support your business objectives. We are dedicated to long-term partnership and support of our clients as evidenced by our 90% client retention rate.
We have extended standard working hours of 7 am to 7 pm CST, and 24/7 support is available. Our support is flexible to accommodate a few hours for emergencies and hotfixes, or custom plans for ongoing infrastructure support and maintenance.
- Dynamics AX configuration assistance and user training
- Business, accounting, and process improvement support
- SQL database maintenance
- Software development, system customizations, and integrations
- Integration with other applications
- Migration assistance to a new ERP
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Beyond end-of-life support
Microsoft ended mainstream support for Dynamics AX, but there’s no reason to stop using it as your ERP as long as it keeps working for your business. Rand Group recommends continuous maintenance for Dynamics AX to minimize issues, downtime, or data loss. Our consultants are experienced working with all versions of AX across various industries and are ready to support your implementation.
Also included in Rand Group Dynamics AX support is customization, software development, and integrations to improve the ROI of your software investment.
Dynamics AX support includes:
- Customizations tailored to your business users
- Configuration and administration tasks
- SQL server maintenance and backups
- Identification of gaps between user requirements and the default functionality of Dynamics AX
- Integrations between Dynamics AX and other apps in your technology stack
Add a data warehouse to Dynamics AX
Dynamics AX users know that pulling together data from AX and a third-party system is a long, complex, and expensive process. Rand Group recommends AX users solve that challenge with a data warehouse, which is a separate database that lays out data from multiple sources in a streamlined format built specifically for reporting. By creating a data warehouse and integrating it with your Dynamics AX instance, you can seamlessly combine data to derive new insights.
Although you might not be ready to migrate to a new ERP, setting up a data warehouse is a key step that will ease your eventual migration. Because a data warehouse is a separate entity from Dynamics AX, it is portable when you change or upgrade systems. Learn more about data warehouses here.
Primarily we reach out to support for custom changes so that we can tailor our ERP to support our business model or to conform to changes required by customers.
Migration from Dynamics AX to Finance & Operations
When your business is ready for a new ERP solution, Rand Group is your partner to migrate from Dynamics AX to cloud-based Dynamics 365 Finance and Dynamics 365 Supply Chain Management. The new applications allow for businesses to choose only the solutions they need, the number of users they need, and have the flexibility of working on the cloud.
Rand Group offers pilot programs for organizations to evaluate these solutions for 3 weeks in a test environment before choosing to migrate. Plus, all or part of the cost of the pilot could be eligible for Microsoft co-funding.
Learn about a pilot for Dynamics 365 Finance here.
Learn about a pilot for Dynamics 365 Supply Chain Management here.
White Paper
How to choose the right Microsoft Partner for Dynamics AX support
The right Microsoft Dynamics AX Support Partner can help optimize your systems, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Microsoft Support Partner plus get a list of questions to use when evaluating partners.
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