Meet Rand Group at Community Summit NA 2026 in Nashville
Rand Group is returning to Community Summit North America in Nashville, Tennessee, from October 11 to 15, 2026. The event will bring Microsoft business application users, partners, and experts together at the Gaylord Opryland Resort & Convention Center for five days of education, training, networking, and innovation.
Community Summit NA offers more than 600 sessions covering Microsoft Dynamics 365, Power Platform, Microsoft Copilot, AI agents, Microsoft Fabric, Microsoft 365, and other business technologies. Attendees can learn from real-world projects, connect with peers, and explore practical ways to improve their business systems.
This year, Rand Group experts will lead four educational sessions covering Copilot value in Dynamics 365 Finance and Supply Chain Management, Power Automate for Customer Engagement, AI in Dynamics 365 Field Service, and how women can build confidence in technical conversations.
Make booth 617 part of your Summit plan
Visit Rand Group at booth 617 in the Ryman Exhibit Hall to meet our team and discuss your business application goals.
Rand Group serves as Mission Control for complex technology initiatives. We help organizations implement new systems, rescue struggling projects, connect disconnected applications, optimize business processes, and support solutions after go-live. Our expertise spans Microsoft Dynamics 365, Power Platform, Microsoft 365, Azure, reporting, automation, cloud infrastructure, and custom development.
AI is also reshaping how organizations manage finance, operations, sales, service, and customer engagement. We help businesses move beyond experimentation by identifying practical use cases for Copilot, AI agents, machine learning, predictive analytics, and intelligent automation. By combining AI expertise with deep ERP and CRM knowledge, we help organizations connect innovation to measurable business outcomes.
At our booth, you can explore:
- ERP and CRM solutions: Learn how Dynamics 365 can connect finance, supply chain, sales, customer service, field service, and other business processes.
- AI, Copilot, and AI agents: Discuss practical use cases, AI readiness, governance, data requirements, and strategies for achieving measurable business outcomes.
- Business process automation: See how Power Automate and connected workflows can reduce manual tasks, improve approvals, and keep work moving.
- System integration and optimization: Explore ways to connect applications, improve data flow, simplify processes, and increase the value of your existing systems.
- Implementation and migration services: Get guidance on new implementations, cloud migrations, upgrades, data migration, training, and change management.
- Rescue and recovery services: Learn how Rand Group stabilizes struggling implementations, resolves system issues, and creates a practical path forward.
- Reporting and analytics: Discover how Power BI, data platforms, forecasting, and predictive models can improve visibility and decision-making.
- Ongoing support: Talk with our team about flexible support services, system administration, user training, optimization, and long-term technology planning.
Play to win: VR game + headset giveaway
Take a break from the conference sessions with our immersive VR game. You can also enter for a chance to win a VR headset system.
Whether you are evaluating a new business system, exploring AI, improving an existing solution, or recovering a project that has gone off course, Rand Group can help you define a practical path forward.
Move your technology plans forward
Meet with Rand Group at Community Summit NA to discuss your current systems, future goals, and next steps.
Join our experts for four educational sessions
Rand Group speakers will present practical sessions designed for organizations that want to use AI, automation, and Microsoft business applications more effectively.
Each session focuses on real business challenges, clear starting points, and strategies attendees can apply within their own organizations.
She Builds Her Voice: How women can be heard in technical conversations
- When: Monday, October 12 • During the 1:00 PM–4:00 PM Women in Tech program
- Speaker: Jennifer McNamara (Chief Marketing Officer)
Many women in technology understand what it feels like to have an idea but hesitate to share it in a room filled with technical experts. Drawing from her experience as a developer, consultant, and business leader, Jennifer McNamara will share practical strategies for asking questions, contributing ideas, and building influence without needing to have every answer.
Jennifer’s presentation is part of the expanded Women in Tech “She Builds” program. The three-hour program also includes a panel, networking, mentor and mentee connections, and a closing keynote.
From manual to modern: Leveraging Power Automate with Dynamics 365 Customer Engagement
- When: Tuesday, October 13 • 9:45 AM–10:45 AM
- Speaker: Kevin De Pree (Vice President)
Organizations often invest in Dynamics 365 Customer Engagement but continue to manage approvals, follow-up tasks, notifications, and data updates manually. In this beginner-friendly session, Kevin De Pree will explain how Power Automate can streamline common CRM processes such as lead and case routing, approvals, notifications, task creation, data synchronization, and user reminders.
The session will focus on practical, incremental improvements that reduce manual effort and improve consistency without requiring complex development or disrupting current operations.
Assessing Copilot value: From curiosity to financial impact in Dynamics 365 F&O
- When: Wednesday, October 14 • 9:45 AM–10:45 AM
- Speaker: Jason Halek (Director)
Many organizations are interested in Microsoft Copilot but remain unsure where to begin. Jason Halek will provide a practical framework for identifying high-value use cases across finance and supply chain, assessing organizational readiness, and prioritizing AI initiatives based on business value, risk, and implementation effort.
The session will also cover the importance of data quality, process maturity, governance, change management, and user adoption. Attendees will leave with a more structured approach to moving beyond isolated AI experiments and pursuing measurable financial and operational outcomes.
Copilot in the field: AI-powered service with Dynamics 365 Field Service
- When: Wednesday, October 14 • 9:45 AM–10:45 AM
- Speaker: Kevin De Pree (Vice President)
AI is already changing how field service work is scheduled, completed, and reviewed. Kevin De Pree will provide a practical overview of how Copilot and intelligent automation in Dynamics 365 Field Service can support dispatchers, technicians, service managers, and customer service teams.
The session will explore ways AI can improve scheduling, technician preparation, and service execution while reducing administrative work. Attendees will learn how to identify practical starting points and quick wins tied to measurable service outcomes.
Watch past Community Summit sessions
Explore practical insights from previous Rand Group sessions at Community Summit NA. These videos cover AI, system integration, and connected Microsoft business applications, with real-world examples you can apply to your own technology strategy.
AI in Action: 5 Real World D365 Copilot Workflows You Can Steal today
Watch Andrew King, Chief Operating Officer at Rand Group, and Adam MacIntosh, Director of Emerging Technologies, walk through five AI solutions deployed in real client environments. The session shows how organizations can use practical, agentic AI to streamline operations, reduce manual work, and support digital transformation.
Unlocking the potential of Dual Write between Dynamics 365 F&O and Field Service
Learn how Dual Write connects Dynamics 365 Finance and Supply Chain Management with Dynamics 365 Field Service through real-time data synchronization. The session includes a practical demonstration of how work orders, inventory, labor costs, and financial data move between systems, along with key implementation and configuration considerations.
Power up your projects: Seamless D365 Business Central and Project Operations integration
This Community Summit NA 2024 session explores how Dynamics 365 Business Central and Project Operations can work together to improve project management and financial oversight. Watch the session to see how the combined solution can help services organizations connect project delivery, resource management, billing, and financial data.
Why attend Community Summit NA 2026?
Community Summit North America is designed for professionals who use, manage, evaluate, or support Microsoft business applications. The event combines product education with real-world guidance from users, partners, Microsoft experts, and industry leaders.
Attendees can choose from sessions covering ERP, CRM, Power Platform, Microsoft Fabric, Microsoft 365, Copilot, AI agents, and legacy Dynamics solutions.
Community Summit NA can help you:
- Learn how other organizations use Microsoft technology
- Discover new product capabilities and practical use cases
- Build skills through educational sessions and workshops
- Connect with Microsoft users facing similar challenges
- Compare products, partners, and implementation approaches
- Find ways to improve adoption and increase software value
- Develop a clearer roadmap for AI, automation, ERP, CRM, and data
The conference is also an opportunity to step away from day-to-day work and evaluate how your systems support long-term business goals. Conversations with peers and experts can provide new ideas, validate current plans, and uncover opportunities that may be difficult to identify internally.
Register for Community Summit NA 2026
Join Rand Group at Community Summit North America from October 11 to 15, 2026, at the Gaylord Opryland Resort & Convention Center in Nashville. Add our sessions to your show planner, visit booth 617, and use promo code RandGroup15 to save 15% on registration.
We look forward to learning about your technology goals and helping you identify practical ways to improve your Microsoft business applications.
Stay connected
Follow Rand Group on LinkedIn for session updates, event announcements, and more information about what our team will be sharing at Community Summit NA 2026.
You can also subscribe to Rand Group Insights for guidance on Microsoft Dynamics 365, Power Platform, Copilot, AI agents, cloud technology, automation, reporting, implementation, and support.
