Recover your failed ERP or CRM implementation
Selecting then implementing a new software, especially one as large as an ERP or CRM, is a big project with heavy investment of resources and time. Unfortunately, there are a number reasons why the project can fail or not deliver the results you expected. Rand Group has extensive experience recovering failed implementations at any stage, and delivering software as expected to meet and exceed business goals.
Rescue a failed implementation and ensure software success with Rand Group
Undertaking an ERP or CRM implementation is a big project that involves many stakeholders, resources, planning, time, and effort. According to Gartner, nearly 75% of all ERP implementations fail or don’t deliver the functionality or value as expected. If your business experienced a failed implementation or were left with an end product that doesn’t meet your needs, Rand Group is your partner to step in and rescue your solution.
At any stage of a failing ERP or CRM implementation, we can join your project and perform recovery. Rand Group begins with understanding your business goals and your reasons for implementing a new solution. Then we’ll evaluate what has already been done and develop an action plan for making adjustments to get the project back on track. Our software engineers are experienced in a variety of ERP and CRM solutions, including Microsoft Dynamics and NetSuite, and can tailor your configuration, modules, and integrations to your exact business needs. Additionally, we will train your users on how business processes will work in your new solution to ensure maximum efficiency. Rand Group’s mission is to help people use technology for business success, and we strive to deliver software solutions as promised the first time around.
Thorough understanding of business needs
Rand Group will interview your team members to understand your businesses’ unique requirements for your ERP or CRM solution, plus uncover why the implementation failed.
Proven implementation methodology
Rand Group will take what we’ve learned from your failed implementation to deliver success in the recovery. Over 20 years, our team has perfected the implementation methodology from Envisioning and Design, Configuration and Customization, Data Migration, User Acceptance Testing and Training, Deployment, and User Adoption.
Support beyond the implementation recovery
We believe in long-term partnerships, as evidenced by our 90% client retention rate. Rand Group will work side-by-side with your team throughout the implementation to confirm it meets your needs every step of the way. After the project is completed and delivered, we provide ongoing support to monitor your solution so its continues to deliver value.
Case Study
The value of a long-term support partner
After several failed ERP implementation projects, Aegis brought in Rand Group who successfully implemented Microsoft Dynamics NAV for its 40 users. Since the implementation, Rand Group has been partnering with Aegis to provide ongoing support for managing the ERP, including training, system customizations, troubleshooting, and hotfixes.
Case Study
The value of a long-term support partner
After several failed implementation projects, Aegis brought in Rand Group who successfully implemented Microsoft Dynamics NAV for its 40 users. Since the implementation, Rand Group has been partnering with Aegis to provide ongoing support for managing Dynamics NAV, including training, system customizations, troubleshooting, and hotfixes.
Other Rescue & Recovery services to ensure long-term software success
Rand Group offers a variety of Rescue & Recovery services to ensure your ERP, CRM, or other business solution assists your organizational goals, helps your users to work efficiently, and delivers strong return on investment. Whether you have been using a software for years or are in the middle of an implementation project, Rand Group’s solution architects and software engineers are here to ensure success.
Implementation Health Check
Is your ERP working as expected? In the Implementation Health Check, Rand Group will evaluate system settings and configurations, any add-ons, customizations, and integrations, as well as interview end users to determine pain points, frustrations, and inefficiencies, then provide recommendations for next steps.
Improve Implementation ROI
Is your software not living up to expectations and making the positive impact on your business that you expected? Rand Group will evaluate your existing software and business processes and uncover ways to get more return out of your technology investment and elevate your ERP or CRM implementation.
Performance Optimization
Performance optimization is key to ensure your software applications works efficiently for your business users. Rand Group will monitor and analyze the performance of your system based on latency, execution time, memory usage, disk space, bandwidth, and more, then provide recommendations.
Related Insights
How much does 1 hour of downtime cost the average business?
Infrastructure matters. When your network or applications unexpectedly fail or crash, it can have a direct and far reaching impact on your bottom line and ongoing business operations. In some extreme cases, data and monetary losses from unplanned outages can even cause a company to go out of business.
Are your software applications in need of a health check?
Rand Group can perform a full evaluation of your current system and processes and will provide insight into how you measure up. This consultative service is beneficial when determining if you are getting the most out of your software.
5 signs you should breakup with your support partner
Does the relationship with your current support provider feel unstable? Did it start out strong but then starts to decline? Have you increasingly felt that the partnership is not what it used to be? Discover the 5 signs that it may be time to break up with your support partner.
Let’s talk about how we can transform your business
