Rescue & Recovery services for business applications and software projects
Get your software back to serving your business needs with Rand Group
Implementing a new ERP or CRM system is a highly complex project, usually involving every part of a business and requiring a large upfront investment in both time and resources. Additionally, it can make a significant business impact for years to come, which is why it is essential that the project is done correctly the first time around. Whether you are stuck with a failed implementation or you’re concerned that you’re not seeing the full value out of your existing solution, Rand Group is your partner for rescue and recovery services.
Rand Group’s industry experience combined with years of working with various software publishers positions us to deliver solutions that not only solve immediate business challenges, but also provide stability and scalability for the long-term. In our software projects, our goal is to consistently align business strategy and requirements with technology solutions. We couple our thoughtful planning and diagnostic methodology with a highly experienced team to guide you through the recovery process and help you make the right decisions.
60% of our clients switched from an existing partner
Rand Group has a strong history of correcting failed and challenged software implementations, as evidenced by the fact that over 60% of our clients chose Rand Group due to dissatisfaction with the another firms’ services. Unlike our competitors, we are truly dedicated to long-term partnership, and are proud to have a 90% client retention rate.
Proven methodology to ensure software success
At Rand Group, we help our clients achieve software success by presenting options that align with business initiatives. After providing a diagnosis of your current system and recommendations for improvements, our product specialists will discuss the timeline and scope of the engagement and provide industry expertise. We will help you define your long-term plan for the software, build customizations that meet the needs of your users and processes, and develop a culture of adoption to maximize your digital transformation.
Team of multidisciplinary experts
We take a holistic approach to software implementations to ensure that technology and business values align, which is the foundation for project success. Our team of experts includes CPAs and ERP consultants, process improvement specialists, Microsoft and NetSuite certified professionals, software engineers and architects, and data scientists. Our development experts are trained not only in the applicable technology, tools, and development languages, but also in the business behind the applications so that they truly understand the impact of the software.
White Paper
How to choose the right partner for business support
The right support partner can help optimize your systems and get value out of your software investment, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Support Partner plus get a list of questions to use when evaluating partners.
White Paper
How to choose the right partner for business support
The right support partner can help optimize your systems and get value out of your software investment, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Support Partner plus get a list of questions to use when evaluating partners.
Rescue & Recovery services for long-term software success
Rand Group offers a variety of Rescue & Recovery services to ensure your ERP, CRM, or other business solution assists your organizational goals, helps your users to work efficiently, and delivers strong return on investment. Whether you have been using a software for years or are in the middle of an implementation project, Rand Group’s solution architects and software engineers are here to ensure success.
Implementation Health Check
Is your ERP working as expected? In the Implementation Health Check, Rand Group will evaluate system settings and configurations, any add-ons, customizations, and integrations, as well as interview end users to determine pain points, frustrations, and inefficiencies, then provide recommendations for next steps.
Failed Implementation Recovery
There are a number reasons why a software implementation project can fail or not deliver the results you expected. Rand Group is experienced at recovering ERP and CRM implementations and delivering software as expected to meet business requirements.
Improve Implementation ROI
Is your software not living up to expectations and making the positive impact on your business that you expected? Rand Group will evaluate your existing software and business processes and uncover ways to get more return out of your technology investment and elevate your ERP or CRM implementation.
Performance Optimization
Performance optimization is key to ensure your software applications works efficiently for your business users. Rand Group will monitor and analyze the performance of your system based on latency, execution time, memory usage, disk space, bandwidth, and more, then provide recommendations.
Related Insights
How much does 1 hour of downtime cost the average business?
Infrastructure matters. When your network or applications unexpectedly fail or crash, it can have a direct and far reaching impact on your bottom line and ongoing business operations. In some extreme cases, data and monetary losses from unplanned outages can even cause a company to go out of business.
Are your software applications in need of a health check?
Rand Group can perform a full evaluation of your current system and processes and will provide insight into how you measure up. This consultative service is beneficial when determining if you are getting the most out of your software.
5 signs you should breakup with your support partner
Does the relationship with your current support provider feel unstable? Did it start out strong but then starts to decline? Have you increasingly felt that the partnership is not what it used to be? Discover the 5 signs that it may be time to break up with your support partner.
Let’s talk about how we can transform your business
