Boost user adoption across your ERP and CRM systems
User adoption is essential to getting full value from your ERP and CRM software. As a certified partner for Microsoft, NetSuite, and Sage, Rand Group specializes in driving adoption across ERP, CRM, and AI-driven tools. With our tailored user adoption services, deep industry expertise, training, and dedicated support, we help your users embrace new systems quickly.
Unlock the full value of your systems and maximize user adoption
ERP and CRM systems can transform your business by streamlining processes, boosting efficiency, and providing actionable insights. Yet, without strong user adoption, these benefits can quickly fade. Low adoption leads to underused licenses, resistance to change, and frustrated staff. Employees may revert to outdated methods, causing inaccurate data entry, duplicate efforts, and disconnected departments. Ultimately, poor adoption undermines your investment and can prevent even powerful software from achieving its goals.
As a trusted partner for Microsoft, NetSuite, and Sage, we use proven methods to drive user acceptance. Our structured programs blend professional change management, customized training, and responsive support to guide your team effectively. Employees quickly grasp the value of the new system and feel confident using it. The result is increased engagement, faster ROI, and teams fully utilizing your ERP and CRM capabilities.
Boost ROI from your technology investment
Increased user adoption ensures maximum utilization of ERP and CRM systems. When your workforce fully engages with new tools, you unlock greater returns from your technology investments and significantly reduce wasted licensing and resources.
Increase efficiency and productivity
Fully adopted systems streamline tasks, eliminate manual workarounds, and reduce errors. Trained, confident users spend less time struggling with software and more time focusing on strategic, value-adding activities.
Improve change management and buy-in
High user adoption fosters a positive perception of organizational change. Employees who clearly experience the benefits of new systems are more likely to embrace future initiatives, transitioning smoothly and becoming internal champions for technology advancements.
Ready to maximize adoption and results?
Whether you’re rolling out a new solution or struggling with adoption post-go-live, Rand Group can help your users fully embrace the system. We deliver tailored training and support so you can avoid common pitfalls and achieve your business objectives.
User adoption services tailored to your business
Every organization faces unique adoption challenges. Rand Group offers user adoption services tailored to your business needs to drive lasting user engagement. From initial enablement to long-term support, our services ensure your team not only learns the new system, but truly integrates it into daily operations.
Training
Equip your employees with the knowledge and skills to use your ERP or CRM confidently. We provide role-based, hands-on training programs customized to your workflows and industry. Users gain confidence as they see how the software makes their jobs easier, turning resistance into enthusiasm.
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Support
Maintain high adoption rates with our ongoing support services. Our support team addresses user questions quickly, provides refreshers on new features, and ensures your system continuously aligns with your processes. This sustained support reinforces usage, so your investment keeps delivering value long after implementation.
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Results driven by user adoption services
%
more feature usage
%
drop in user errors
%
higher job satisfaction
Why user adoption is crucial for ERP and CRM success
User adoption directly impacts the success of your ERP and CRM implementations. When your team fully embraces and effectively uses these systems, productivity and ROI increase. Strong adoption ensures accurate data, streamlined operations, and collaborative efficiency across departments.
- Employees are productive and confident: Effective adoption keeps users working efficiently with minimal frustration.
- Tech investment yields measurable returns: High adoption means your ERP/CRM pays for itself and then some.
- Drives usage of advanced features: Teams fully use the system’s capabilities (analytics, automations, etc.), unlocking powerful benefits.
- Reduces implementation risk: Projects with strong adoption and change management are far more likely to succeed.
- Supports long-term scalability: A well-used system provides the structure needed to grow into new markets or add functionality.
- Enables cross-team collaboration: Uniform adoption standardizes data and workflows, improving coordination across departments.
Common challenges in user adoption
Achieving high user adoption can be challenging, even with powerful ERP and CRM systems. Many businesses encounter obstacles that hinder employees from embracing new software:
- Resistance to change: Some users prefer familiar tools or worry that a new system will make their job harder. Without strong leadership and communication, they may avoid the new software.
- Lack of proper training: If users aren’t adequately trained, they will struggle with the system and revert to old tools. Insufficient training leads to confusion, errors, and low confidence in the new solution.
- Poor past experiences: Negative experiences with previous implementations can undermine trust and reduce adoption. For example, data might be incomplete or incorrect, the migration might have missed information, or go-live issues might have disrupted operations.
- Disconnected systems: When the new ERP or CRM doesn’t integrate with other tools, users lose efficiency and may revert to old manual workarounds.
- Poor communication: Users need clear guidance. Without understanding new processes or seeing management buy-in, employees are left confused about what’s expected.
The level of care, thoughtfulness, and in-depth knowledge provided by Rand Group exceeded our expectations. We now have a partner who not only understands NetSuite but also comprehends the intricacies of accounting and finance.
Rand Group has become an extension of our internal technical team, providing invaluable support as we continue to grow.
Our proven approach to boosting user adoption
At Rand Group, we understand that successful user adoption requires a strategic, people-focused approach. Our method begins by deeply understanding your users, their workflows, and challenges. This helps us build targeted training programs and clear, effective communication plans tailored specifically to your organization’s needs.
We blend structured enablement strategies with ongoing support to help users confidently transition to new systems. Through customized workshops, role-specific training, and proactive change management, we ensure your teams feel prepared and empowered. The result is sustained engagement, faster ROI, and a workforce eager to leverage your ERP and CRM technology fully.
Why partner with Rand Group?
20+ years of experience
With 20+ years of ERP and CRM success, we know what drives real user adoption. Our proven approach combines deep product knowledge with practical change management.
Proven client satisfaction
With a 90% retention rate, clients trust us to deliver lasting results. We don’t just launch systems—we ensure users embrace them and your business sees the value.
User-first delivery approach
We design every engagement with your end users in mind. Through tailored training, support, and enablement, we help teams fully integrate new systems into daily work.
Cross-platform expertise
As a certified partner for Microsoft, NetSuite, and Sage, we tailor adoption strategies to your specific platform—ensuring users quickly gain confidence and proficiency.
