How much does Dynamics 365 Customer Service cost?
Dynamics 365 Customer Service is priced per user to make it affordable for every size organization. This impressive end-to-end solution will streamline case and knowledge management enabling your team to provide personalized customer service engagements to earn customers for life. Gain visibility into your customer service department’s operations with easy to interpret dashboards and reports.
Explore pricing options for Dynamics 365 Customer Service based on your company’s needs
Dynamics 365 Customer Service comes in two main editions to meet the needs of every size business. Pricing is subscription-based and determined by the number of users to make it affordable and flexible for your organization. Additional users who do not need full functionality may be purchased as a Team Member. Multiple Dynamics 365 apps can be attached together which results in significant savings on subsequent licenses.
Professional
$50
Per user per month
Professional licenses are intended for organizations with less complex processes that can be optimized with streamlined capabilities. This license will provide basic resources to your customer service agents such as the self-service customer portal and access to the knowledge base for end customers.
Enterprise
$95
Per user per month
Enterprise licenses are designed for organizations with more complex requirements and expand on the functionality of the professional license. Gain access to customer service insights, unified routing, and customer voice to empower your team to support customers and provide personalized service.
Team Member
$8
Per user per month
Team Member users are those who only need basic functionality and perform “light” tasks such as creating contacts, updating personal information, and reading reports. Team Member licenses may also be used for users that are not tied to a particular function but require read-only access to data.
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How to choose your Dynamics 365 Customer Service deployment
Dynamics 365 Customer Service is an intelligent customer service solution with multiple editions that are priced per user to make it affordable and flexible for all sizes of organizations. Download this licensing and pricing guide to learn about the differences between the professional and enterprise versions, how each version of Dynamics 365 Customer Service is licensed and priced, the types of users, and more.
White Paper
How to choose your Dynamics 365 Customer Service deployment
Dynamics 365 Customer Service is an intelligent customer service solution with multiple editions that are priced per user to make it affordable and flexible for all sizes of organizations. Download this licensing and pricing guide to learn about the differences between the professional and enterprise versions, how each version of Dynamics 365 Customer Service is licensed and priced, the types of users, and more.
Take the next step
Deploy a powerful customer service solution that increases agent productivity, enables personalized customer engagement, and provides insights into the customer service department’s operations. Dynamics 365 Customer Service will empower your team to deliver proactive service with IoT and earn customers for life.
Unlock a free 30-day trial
Not sure if Dynamics 365 Customer Service is the right answer for your organization? With a 30-day free trial, you can try out the features and functions of Dynamics 365 Customer Service. One of our product specialists will walk you through key features.
- Use sample data or a subset of your own data
- Test drive Dynamics 365 Customer Service to see if there is a fit with your organization and processes
- No obligation to purchase and no payment required.
Talk to a Dynamics 365 Customer Service expert
A custom implementation is ideal for organizations that have unique business processes. We will help you define your strategy, adopt the cloud, and build your custom Dynamics 365 Customer Service solution. Our product specialists will:
- Discuss the timeline and scope of the engagement
- Review product highlights and features
- Provide industry expertise and application solutions for your unique business needs
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