What is Dynamics 365 Field Service?
Dynamics 365 Field Service is a connected field service solution from Microsoft designed to streamline operations, improve technician productivity, and enhance customer satisfaction. Leveraging cutting-edge technologies like IoT sensors, AI-powered Copilot, mixed reality, and machine learning, it enables businesses to predict and resolve issues before they occur. Dynamics 365 Field Service transforms service operations, empowering technicians to resolve cases efficiently and deliver exceptional customer experiences.
What does Dynamics 365 Field Service do?
Streamlined asset management
Dynamics 365 Field Service makes it easy to manage and track customer assets. Create assets manually or automatically from work orders, and use asset notes to monitor asset locations. With IoT sensors, businesses can remotely monitor and maintain equipment, enabling proactive and predictive service models that reduce downtime and improve response times.
Simplified inventory management
Track inventory levels, adjust stock, and transfer products seamlessly across warehouses. Empower technicians to place purchase orders while on-site and automate returns to ensure accuracy. Keep inventory and customer asset data up to date for better service delivery.
Intelligent work order management
Automatically create work orders from service agreements, IoT device alerts, or manual customer requests. Dispatch technicians with a mobile app that provides schedules, customer data, and on-site tools like photo capture and remote collaboration. With mixed reality and remote assist, technicians can resolve issues faster, boosting first-time fix rates and customer satisfaction.
Optimized resource scheduling
Leverage AI-driven schedule assistants to automatically assign technicians based on skills, availability, and proximity. Optimize routes to reduce travel time, fuel costs, and vehicle wear, while fitting more appointments into the workday. Deliver predictable arrival times and prioritize high-importance tasks, enhancing customer satisfaction and retention.
Enhanced customer experience
Enhance the customer experience with a self-service portal that offers scheduling flexibility, service reminders, and technician tracking. Keep customers informed with automated notifications and collect valuable feedback through post-service surveys. Provide real-time visibility and control, improving customer satisfaction and reducing unavailability costs.
Artificial intelligence with Copilot
Leverage the power of AI with Copilot in Dynamics 365 Field Service. Automate repetitive tasks, streamline work order management, and get intelligent recommendations for technician scheduling. With natural language interaction and integration with Microsoft Teams, Copilot boosts productivity and ensures faster, more efficient service delivery.
How is Dynamics 365 Field Service licensed and priced?
Pricing is based on the number of users and edition to make it affordable for organizations of all sizes. Dynamics 365 Field Service is available in two editions: D365 Field Service and D365 Field Service Contractor. D365 Field Service provides comprehensive tools for field teams, including work order management, Dynamics 365 Guides, Remote Assist, and Field Service Mobile, while D365 Field Service Contractor offers essential work order tools for non-employees.
White Paper
Get the full breakdown of D365 Field Service licensing and pricing
Dynamics 365 Field Service licensing has multiple options, and understanding the details can help you choose the right fit for your organization. While our chart provides a quick overview, the full picture includes additional factors like licensing types, user roles, and optional add-ons. Download our in-depth guide to get a comprehensive breakdown of pricing, editions, and advanced licensing considerations.
How long does it take to implement Dynamics 365 Field Service and how much does it cost?
Rand Group offers 3 different implementation options depending on the complexity of your business and your budget. Explore which option is the right fit for your organization.
Rapid Activation
Fast-track your Dynamics 365 Field Service deployment
Rand Group’s Rapid Activation implementation methodology is designed to get Dynamics 365 Field Service up and running in as little as 6 to 12 weeks. This streamlined approach minimizes customization and complex integrations, making it ideal for organizations seeking a quick and cost-effective solution. With a focus on industry best practices and user adoption, Rapid Activation ensures a functional deployment that delivers immediate value without compromising quality.
- Ready-to-go package
- Fixed fee
- Rapid user adoption
- Industry led best practices
- Core business functions
- Low maintenance
Starting at $25,000
Rand Group’s Rapid Activation methodology
Hybrid
A collaborative approach for Dynamics 365 Field Service implementation
Rand Group’s Hybrid Implementation approach combines our consultants’ expertise with your team’s active participation to ensure a tailored deployment of Dynamics 365 Field Service. This collaborative method leverages our guidance for initial configuration and training while empowering your team to lead key aspects like testing, deployment, and ongoing support. The result is a cost-effective, scalable solution built to meet your organization’s unique needs.
- Rand Group configures one legal entity and trains your team for future configurations
- Training on system features and functions for your internal team; your internal team provides training to locations and users.
- Rand Group builds a testing document; your team leads the testing and first-line support
- Rand Group creates the deployment plan; your team leads and executes deployment steps
Rand Group’s Hybrid implementation methodology
Digital Transformation
Tailored implementation for unique business needs
Rand Group offers a Digital Transformation implementation of Dynamics 365 Field Service for organizations with intricate business processes or significant customization requirements. This in-depth approach spans 3 to 6 months, leveraging proven best practices to deliver a solution tailored to your unique needs. From integrating with existing systems to providing end-user training, our structured methodology ensures every phase of deployment is carefully planned and executed for long-term success.
- Audit of existing system and user experience
- Clear list of deliverables to ensure no surprises
- Integration of Dynamics 365 Field Service with your existing technology stack
- System testing and data migration
- End-user training to ensure system adoption
Rand Group’s implementation methodology
Case Study
Transforming field service operations with Rand Group
Conquest Completion Services, a leading oilfield services company, overcame inefficiencies in scheduling, maintenance tracking, and invoicing through Rand Group’s implementation of Dynamics 365 Field Service. By digitizing field tickets, automating preventative maintenance, and streamlining scheduling, Conquest reduced manual workloads, improved cash flow, and gained actionable insights. The rapid activation and targeted customizations provided immediate value and long-term operational improvements. Explore the full case study to see how Conquest achieved 80% improved efficiency.
Case Study
Transforming field service operations with Rand Group
Conquest Completion Services, a leading oilfield services company, overcame inefficiencies in scheduling, maintenance tracking, and invoicing through Rand Group’s implementation of Dynamics 365 Field Service. By digitizing field tickets, automating preventative maintenance, and streamlining scheduling, Conquest reduced manual workloads, improved cash flow, and gained actionable insights. The rapid activation and targeted customizations provided immediate value and long-term operational improvements. Explore the full case study to see how Conquest achieved 80% improved efficiency.
See Dynamics 365 Field Service in action
Discover how Dynamics 365 Field Service can transform your operations with powerful tools for scheduling, maintenance tracking, and seamless field-to-office integration. Schedule a personalized demo to explore how this solution can eliminate inefficiencies, improve cash flow, and empower your team to deliver exceptional service.
Already using Dynamics 365 Field Service? We’re here to support you
Ensure your Dynamics 365 Field Service solution continues to deliver exceptional results with Rand Group as your trusted support partner. Our support services include:
- User training
- Troubleshooting and issue resolution
- Business process automation
- New feature enablement
- System customizations
- Integrations
- Reporting and analytics
- System documentation and audit assistance
Why partner with Rand Group?
Decades of experience
At Rand Group, we’re not just a one-time service provider—we’re a long-term partner. Our 90% client retention rate reflects our commitment to providing continuous support, helping your business grow and adapt as your needs evolve with Dynamics 365 Field Service.
Long-term partnership and support
Rand Group is committed to building long-term relationships with our clients, offering ongoing support and services to help your business grow and adapt with Dynamics 365 Sales. Our 90% client retention rate is a testament to our dedication and effectiveness.
All resources in the US and Canada
We believe in maintaining high standards by employing an all-in-house team, with no contractors. This ensures that you get consistent, top-quality service from our dedicated experts in the US and Canada throughout the entire implementation process.
Certified Dynamics 365 Field Service experts
Our team of certified professionals—including architects, developers, data scientists, and engineers—specializes in Dynamics 365 Field Service. With hands-on experience in implementation, support, and customization, we ensure your system performs at its best.
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