Get your software back on track with Rescue & Recovery services from Rand Group
Improve your existing software implementation or recover a failed project
Software implementation projects are high stakes and can be a complex process that involves significant time and effort. Implementing a new ERP or CRM system usually involves every part of an organization and a large upfront investment in time and resources. Furthermore, software implementations have a significant business impact so it is imperative the project is done right. Whether you are in the middle of a failing implementation or you have some concerns that you are not optimizing your existing systems, Rand Group is your partner for remediation and recovery services for your business solutions.
Our team of software engineers and industry experts have years of experiencing working with and implementing Microsoft solutions. This experience has enabled us to deliver optimized solutions that solve unique business challenges while providing stability and scalability. We strive to align business strategy and requirements with technology solutions so you can automate processes and solve key business challenges. Our highly skilled team will guide you through the rescue and recovery process to help you optimize your solutions and get the most out of your technology investment.
60% of Rand Group’s clients came from another partner
Rand Group is dedicated to the long-term partnership and as such, as evidenced by our 90% client retention rate. Our team of software engineers and industry experts will help you turn around unsuccessful implementations so you can optimize your solution to operations and processes. We also offer holistic support to ensure the ongoing success of your systems.
Proven methodology to get your project back on track
At Rand Group, we guide our clients through the journey to software success by offering options that align with unique business initiatives. Our team will investigate and diagnose your current system or implementation and provide recommendations for improvement. Our product specialists will discuss the timeline and scope of the engagement, review product highlights and features, and provide industry expertise. We can customize the software to meet the needs of your business and train your users for rapid adoption. Then, we can help you build a long-term strategy for the continual success of your software.
Multidisciplinary team of experts for a holistic approach
When we implement a solution we strive to ensure that technology and business values align. This holistic approach ultimately leads to project success for all stakeholders. Our team of CPAs and industry experts, process improvement specialists, Microsoft certified professionals, software engineers and architects, and data scientists are trained not only in the applicable technology, tools, and development languages but also in the business behind the applications so that they truly understand the how to enhance your solution.
White Paper
How to choose the right Microsoft Partner for business support
The right Microsoft Support Partner can help optimize your systems and get value out of your software investment, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Microsoft Support Partner plus get a list of questions to use when evaluating partners.
White Paper
How to choose the right Microsoft Partner for business support
The right Microsoft Support Partner can help optimize your systems and get value out of your software investment, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Microsoft Support Partner plus get a list of questions to use when evaluating partners.
Rescue & Recovery services to ensure technology success
Rand Group offers a range of Rescue & Recovery services to ensure your ERP, CRM, or other business application helps achieve your organizational goals, allows your users to work efficiently, and delivers a strong return on investment. Whether it is a failed implementation project or an ERP in need of a health check, Rand Group’s solution architects and software engineers are here to help diagnose and solve problems.
Implementation Health Check
Performing an Implementation Health Check will uncover what your Microsoft solution currently does, what it can’t do, and what it could do for your users. Our team will evaluate system settings and configurations, add-ons, customizations, and integrations to provide recommendations for the next steps.
Failed Implementation Recovery
Recover your failed implementation with Rand Group as your partner. At any stage of a failing ERP or CRM implementation, we can join your project and perform recovery. Our team will look at what has already been done and create an action plan for making adjustments to get the project back on track.
Improve Implementation ROI
Rand Group is your partner to evaluate your software and identify areas for improvement to boost your return on investment. Our approach to improving ROI aims at understanding your requirements first and then advising on the best approach to elevating your implementation specific to your business and users.
Performance Optimization
ERP and CRM solutions are large and complex business applications that can run slowly if not maintained regularly. Rand Group will monitor and analyze the performance of your system based on latency, execution time, memory usage, disk space, bandwidth, and more, then provide recommendations.
Related Insights
How much does 1 hour of downtime cost the average business?
Infrastructure matters. When your network or applications unexpectedly fail or crash, it can have a direct and far reaching impact on your bottom line and ongoing business operations. In some extreme cases, data and monetary losses from unplanned outages can even cause a company to go out of business.
Are your software applications in need of a health check?
Rand Group can perform a full evaluation of your current system and processes and will provide insight into how you measure up. This consultative service is beneficial when determining if you are getting the most out of your software.
5 signs you should breakup with your support partner
Does the relationship with your current support provider feel unstable? Did it start out strong but then starts to decline? Have you increasingly felt that the partnership is not what it used to be? Discover the 5 signs that it may be time to break up with your support partner.
Let’s talk about how we can transform your business
