AI consulting services for Microsoft Dynamics 365
Harness the power of artificial intelligence within your Microsoft Dynamics 365 (D365) applications to drive smarter decision-making and unlock new efficiencies. Our Dynamics 365 AI consulting services help you integrate advanced AI and machine learning capabilities directly into your business processes. The result is an organization that works faster, adapts quickly, and delivers data-driven insights, all while maximizing your existing Dynamics 365 investment.
Transform your business with AI-driven Dynamics 365
Artificial intelligence (AI) transforms business operations through predictive analytics, intelligent automation, and seamless conversational interfaces. AI capabilities embedded directly within Dynamics 365 analyze large datasets to identify hidden patterns, forecast future trends, and generate insights at unparalleled speeds. Routine tasks such as invoice processing, data entry, and customer interactions are automated, reducing errors and significantly enhancing efficiency. Embracing AI in Dynamics 365 enables your organization to remain agile, optimize operations, and deliver tailored customer experiences.
Rand Group aligns innovative AI technology with your unique business requirements. Leveraging deep expertise in Dynamics 365, our consultants work closely with your team to identify high-impact AI opportunities, from enhancing sales forecasting accuracy and automating financial processes to improving customer engagement. Each AI solution integrates seamlessly into your existing Dynamics 365 systems, amplifying productivity and strategically supporting your goals.
Faster insights for smarter decisions
AI-driven analytics in Dynamics 365 swiftly analyze vast datasets, uncovering insights that humans might overlook. Real-time intelligence equips your business to proactively make informed decisions, rather than reacting after events have unfolded.
Intelligent automation & efficiency
Leveraging AI in Dynamics 365 can automate repetitive tasks, freeing your workforce to concentrate on higher-value activities. Processes such as data entry, invoice management, and routine reporting become swift and error-free, cutting operational costs and boosting overall productivity.
Better forecasting and planning
AI-powered models in Dynamics 365 reveal trends and seasonal patterns far beyond traditional tools. Enhanced forecasting capabilities help predict customer demand, optimize inventory, forecast cash flows, and strategically manage resources, facilitating smarter decisions driven by current data rather than outdated assumptions.
Proven impact of AI on business performance
%
increase in productivity & efficiency
%
reduction in labor costs
%
increase in quality
Unleash the power of AI in your Dynamics 365 system
Ready to discover the benefits of AI in Dynamics 365? Whether starting fresh or enhancing your current implementation, our experts assess your systems and identify impactful AI integration opportunities.
AI solutions tailored to your Dynamics 365 environment
AI is most effective when aligned with your precise business goals and workflows. Rand Group works closely with you to develop and implement AI solutions that directly support your unique objectives and integrate with your existing Dynamics 365 environment. We combine our knowledge of Microsoftโs AI ecosystem with deep business acumen to ensure every solution delivers meaningful results.
- Custom ML models for forecasting, classification, and risk detection
- AI-powered reporting dashboards and visualizations
- Automation of financial, sales, and operational workflows
- Integration with Microsoft Copilot and Power Platform AI
- Natural language processing (NLP) for chatbots and Copilot enhancements
- Data cleansing and preparation pipelines for accurate modeling
Custom Copilots and intelligent AI agents for D365
When your business processes or user requirements extend beyond built-in features, Rand Group can build custom Copilots and AI agents designed specifically for your Dynamics 365 environment. These intelligent assistants act like virtual teammates, responding to natural language, automating tasks, and delivering context-aware insights across your D365 applications. We develop AI-driven tools that enhance productivity, reduce manual work, and drive smarter decisions inside the Microsoft ecosystem.
- Copilot extensions developed with Microsoft Copilot Studio and Power Platform
- Task-specific AI agents that automate workflows, document generation, and data summarization
- Embedded copilots offering in-app guidance and automation
- Role-based copilots trained with your business logic and KPIs
- Secure integrations across your data sources and approval processes
- Natural-language interfaces providing intuitive interactions
- Scalable solutions supporting future business growth
We are always considering more automation because that has proven to give us increased efficiencies and that would absolutely include Rand Group.
The power of Microsoftโs AI tool Copilot
As a trusted Microsoft partner, Rand Group helps you bring AI into your day-to-day operations using Microsoft Copilot. Built directly into the D365 suite, Copilot adds powerful AI-driven assistance to the tools your teams already rely on, enhancing productivity, decision-making, and user experience. We ensure these capabilities are fully enabled and tailored to your business needs:
- Dynamics 365 Business Central: Copilot in D365 BC automates bank reconciliations, drafts product descriptions, and flags data anomalies directly within the ERP workspace
- Dynamics 365 Finance & Operations: Copilot in D365 F&O provides predictive insights on cash flow and supply chain, while spotting transactional anomalies to reduce financial risk.
- Dynamics 365 Sales: Copilot in D365 Sales summarizes customer emails, drafts responses, and recommends next-best actions to accelerate deals.
- Dynamics 365 Customer Insights: Copilot offers natural-language segments and uncovers key customer behavior patterns via AI prompts.
- Dynamics 365 Customer Service: Copilot in Customer Service suggests responses, pulls relevant case history, and generates knowledge-base articles to help agents resolve issues faster.
- Dynamics 365 Field Service: Copilot in D365 Field Service summarizes work orders, recommends optimal scheduling, and surfaces service advice based on technician history.
- Dynamics 365 Project Operations: Copilot in D365 Project Operations generates status reports and project task plans while assessing risks and forecasting cost and resource needs.
Not sure where to start with AI? Sign up for an AI Assessment
If you know your business needs to adopt AI but youโre overwhelmed by options or unsure whatโs possible, youโre not alone. Our AI Assessment is a guided consultation that helps you identify the most valuable opportunities for AI in your current systems. Weโll evaluate your existing Dynamics 365 setup, data readiness, and business processes to pinpoint where AI can make the biggest impact.
Why partner with Rand Group for Dynamics 365 AI & ML?
Proven track record
With over two decades of experience delivering business technology solutions, weโve successfully led hundreds of projects across industries. Our long history of execution and adaptation means we consistently deliver results that truly last.
Long-term partnership
Our commitment doesnโt end at go-live. With a 90%+ client retention rate, Rand Group builds lasting relationships by offering ongoing support, continuous improvement, and strategic guidance as your business evolves. We invest in your success for the long haul.
Cross-platform AI expertise
We bring deep, certified expertise across Dynamics 365 apps. This expertise helps you get the most from both the native AI tools in your software and any custom extensions we develop. We know how to align technology with your system architecture.
Industry-specific solutions
AI is most effective when tailored to how your business operates day-to-day. We take the time to understand your workflows and metrics. The solutions we design reflect your industryโs unique challenges and strategic goals.
Frequently Asked Questions (FAQs)
What is AI and machine learning?
Artificial Intelligence (AI) enables software to perform tasks that typically require human intelligence, such as recognizing patterns, making decisions, or understanding language. Machine Learning (ML), a subset of AI, utilizes historical data within Dynamics 365 to train predictive models, automate processes, and inform decisions over time.
Whatโs the difference between a Copilot and an AI agent?
A Copilot is an embedded assistant designed to help users complete tasks within specific applications, often through natural-language interactions. Microsoftโs Copilot is a prime example โ itโs built into apps like Dynamics 365 and even Outlook, where it can draft content, summarize records, or suggest next steps in the userโs workflow.
An AI agent, on the other hand, is more autonomous and task-driven. Agents can take initiative, perform multi-step workflows across systems, and make context-aware decisions without requiring user input at every step. While a Copilot assists the user within an application, an AI agent can act independently to get things done, for instance, generating a report, updating records in Dynamics 365, and notifying a user once the task is complete, all without manual prompts.
What are Rand Group's AI consulting services and how can they benefit my business?
Rand Groupโs AI consulting services for Dynamics 365 deliver tailored strategies to maximize your investment. Our experts evaluate your operational requirements, identify high-impact AI and ML opportunities, and implement customized solutions. Benefits include workflow automation, deeper analytical insights, improved forecasting accuracy, and elevated customer interactions, providing measurable competitive advantages.
Does Dynamics 365 already have AI built-in? Why would we need consulting?
Yes, Dynamics 365 includes native AI features. However, Rand Group ensures these capabilities align precisely with your business processes. Our consultants optimize, customize, and expand these built-in features, integrating advanced machine learning models and custom-developed solutions tailored specifically to your operational goals. This bridges the gap between out-of-the-box functionality and your unique business requirements.
How long does an AI implementation typically take?
Implementation timelines vary based on scope and complexity. Smaller AI projects may launch within weeks, while extensive, custom-developed initiatives can span several months. Rand Group recommends phased rollouts to quickly demonstrate value and progressively expand functionality.
Why choose Rand Group over other firms or doing it in-house?
Rand Group uniquely combines deep Dynamics 365 expertise with specialized AI capabilities. Our extensive track record, proven methodologies, and ongoing client support significantly reduce project risk, accelerate solution adoption, and ensure sustainable results. Unlike generalists or in-house teams, we offer targeted industry-specific knowledge, advanced customizations, and comprehensive lifecycle support, helping your business rapidly realize the full potential of Dynamics 365 AI.
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