Get Dynamics GP support from a trusted Microsoft partner
Rand Group has an experienced team of ERP experts focusing on the implementation, customization, and support of Dynamics GP. We are dedicated to long-term partnership and support of our clients as evidenced by our 90% client retention rate. As a Microsoft partner with over 20 years of experienced, Rand Group offers the business, technical, industry, and accounting expertise to fully support your Dynamics GP users and the objectives of your organization.
Dynamics GP support tailored to your business
A Rand Group support plan provides access to a dedicated team of experts committed to helping unlock the full potential of your Dynamics GP implementation. We offer a continuous improvement program that provides holistic support including business and technical assistance beyond your standard Dynamics GP support needs.
We have extended standard working hours of 7 am to 7 pm CST, and 24/7 support is available. Rand Group uses the latest remote access tools to connect with our clients to provide immediate, expert, and dedicated Dynamics GP support. Our support is flexible to accommodate a few hours for emergencies and hotfixes, or custom plans for ongoing infrastructure support and maintenance.
- Configuration assistance and user training
- Business, accounting, and process improvement support
- Year-end updates and closing
- Database maintenance and updates
- Software development and system customizations
- Reporting and analytics
- Support for 3rd party add-ons
- Migration from Dynamics GP to a cloud-based ERP
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Year-end updates and closing
The year-end close process in Dynamics GP is often a daunting task for accounting teams, but with the right planning and the proper tools and information, this process can be seamless and manageable. The Rand Group support team has successfully led many clients through the year-end close process year after year.
Rand Group Dynamics GP support includes:
- Implementation of Microsoft year-end updates to GP
- Database backup prior to year-end closing procedures
- Verifying settings in the general ledger to ensure the best configuration
- Accounting assistance and process improvements
Read our support team’s tips for closing in Dynamics GP by clicking here.
Dynamics GP maintenance
An ERP, such as Dynamics GP, is often the backbone of an organization holding financial data together. Rand Group recommends continuous maintenance to ensure Dynamics GP keeps working for your business to minimize issues, downtime, or data loss. Our consultants are experienced working with all versions of GP across various industries and are ready to support your implementation.
Dynamics GP support includes:
- Assistance with applying updates
- SQL server maintenance and backups to keep Dynamics GP databases running smoothly
- Ensuring appropriate disk space for SQL data, SQL logs, and SQL backups
- Memory utilization monitoring
We have worked with Rand Group for over 10 years and they are a true partner. When times are tough they help us make our systems and processes as efficient as possible. When times are good they help us rapidly expand our business.
Support for building reports in Management Reporter
Management Reporter is a reporting tool in Dynamics GP for quickly designing and sharing financial reports throughout an organization. In 2016, Microsoft announced the end of new investment in Management Reporter. Rand Group is your support partner to help you make the most of this native reporting tool, answer any questions, and provide training for users.
Dynamics GP Management Reporter support includes:
- User training on building reports and how to use the report designer
- Setting up your data warehouse and connecting to Management Reporter
- Assistance with adding new accounts in Dynamics GP to Management Reporter
For Dynamics GP users considering a new reporting tool, click here to read about Jet Reports.
White Paper
How to choose the right Microsoft Partner for Dynamics GP Support
The right Microsoft Dynamics GP Support Partner can help optimize your systems, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Microsoft Support Partner plus get a list of questions to use when evaluating partners.
White Paper
How to choose the right Microsoft Partner for Dynamics GP Support
The right Microsoft Dynamics GP Support Partner can help optimize your systems, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Microsoft Support Partner plus get a list of questions to use when evaluating partners.
Your dedicated Dynamics GP support partner
Rand Group is a certified Microsoft Dynamics GP support partner with extensive experience supporting clients across the U.S. Our dedicated support time will work with you in person or remotely to fully support your Dynamics GP application and the objectives of your organization.
Our locations are:
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