Dynamics 365 CRM implementation services
Rand Group specializes in implementing Microsoft Dynamics 365 CRM solutions designed to strengthen customer relationships, streamline operations, and accelerate your business growth. As a leading Microsoft partner, we offer end-to-end implementation services, from initial planning and system configuration to user training and ongoing support, ensuring your CRM system fully meets your unique business requirements.
Why implement Dynamics 365 CRM?
Microsoft Dynamics 365 CRM (also known as D365 Customer Engagement) solutions empower your organization to deliver exceptional customer experiences, improve sales performance, and drive customer retention. Dynamics 365 CRM connects marketing, sales, customer service, field operations, and project management within a unified platform, enhancing visibility, efficiency, and collaboration across your entire business.
Dynamics 365 CRM implementation equips your team with actionable insights and powerful automation, enabling you to anticipate customer needs, personalize interactions, and resolve issues proactively. Whether you choose a rapid deployment or a fully customized solution, Rand Group’s D365 CRM implementation services help ensure a smooth transition, effective user adoption, and rapid return on investment.
Our expert consultants will work closely with your team to identify the right Dynamics 365 CRM apps, configure solutions tailored to your processes, integrate seamlessly with your existing technology, and provide comprehensive training and ongoing support.
Leverage AI and advanced analytics
Dynamics 365 CRM provides powerful AI-driven insights and analytics capabilities, including predictive sales forecasting, intelligent lead scoring, and advanced customer analytics. Tools like D365 Copilot enhance productivity, help teams proactively engage customers, and enable smarter, data-driven decisions.
Build stronger customer relationships
Gain a complete, unified view of your customers across every touchpoint. Dynamics 365 CRM helps your teams consistently deliver personalized experiences, anticipate customer needs, resolve issues faster, and build loyalty. With robust automation and workflow management, your team can spend less time on administrative tasks and more time engaging customers.
Improve collaboration and visibility
Dynamics 365 CRM integrates seamlessly across your marketing, sales, customer service, and field service teams, ensuring everyone works from a single source of truth. This integration breaks down departmental silos, streamlines communication, and provides real-time visibility into customer interactions and performance metrics, improving overall productivity and agility.
Flexible implementation options
Rand Group offers 3 different implementation options depending on the complexity of your business and your budget. Explore which option is the right fit for your organization.
Rapid Activation
Accelerate your Dynamics 365 CRM implementation
Rapid Activation is ideal for organizations that do not require extensive customizations and need a quick, cost-effective solution. This approach uses structured templates and fixed-fee implementation packages designed to accelerate deployment while focusing on core CRM functionality. Rand Group configures essential system features and provides super-user training, while your team manages data migration and end-user training. This approach is perfect for businesses with a limited budget or short time frame.
- Fixed-fee, ready-to-go implementation
- Rand Group provides structured templates
- Rand Group trains super users; your team trains end users
- Your team handles data migration
- Rapid implementation and quick ROI
- Minimal customization, low ongoing maintenance
Hybrid
Collaborative Dynamics 365 CRM implementation
Rand Group’s Hybrid approach is designed for organizations that need customization or integrations but want to handle some parts of the CRM implementation themselves to save costs. This approach combines elements from both Rapid Activation and Digital Transformation, tailored to the specific needs of each client. Depending on the internal resources and capabilities of your team, the Hybrid approach allows for a balance of involvement between Rand Group and your team. Below is an example of a typical Hybrid implementation:
- Rand Group configures initial system and trains internal resources
- Your team manages user training, testing, and deployment
- Rand Group provides testing scripts and deployment plans
- Your team executes testing and provides first-line support
- Collaborative approach leverages internal expertise and controls costs
Digital Transformation
Customized D365 CRM implementation for complex needs
Digital Transformation is ideal for businesses with complex CRM requirements that need extensive customization and integration. This approach provides a fully managed CRM implementation, where Rand Group takes responsibility for every step of the process—from detailed system audits and custom configurations to complete integration, data migration, and end-user training. Our team ensures that the CRM solution aligns perfectly with your business needs, providing a tailored experience and maximizing long-term adoption.
- Detailed audit of existing CRM system and processes
- Complete customization aligned to your unique business processes
- Full integration with existing technology stack
- Comprehensive end-user training to ensure adoption
- Fully managed, customized solution for complex business scenarios
Rand Group’s Dynamics 365 CRM implementation methodology
Rand Group has delivered successful implementations for clients since 2003, refining a proven methodology that ensures effective deployment and user adoption. From initial planning and design through deployment and training, our structured approach leverages best practices, detailed documentation, and specialized tools to streamline your Dynamics 365 CRM project.
Real clients.
Real results.
%
reduction in manual data entry
faster invoicing processes
%
increase in efficiency
Dynamics 365 Sales is a complete game-changer for us. It’s so much easier to use than our previous CRM, and the integration with Business Central means I always have the most up-to-date data, whether it’s pricing or project margins.
Choose your Dynamics 365 application or applications for your CRM needs
Dynamics 365 applications work seamlessly together, whether you choose one or choose several to cover your Customer Engagement needs. Rand Group will help you select the solutions you need then implement to ensure an excellent customer experience with your brand across all interactions.
Dynamics 365 Sales
Dynamics 365 Sales helps organizations close more deals with actionable insights. It helps streamline time-consuming tasks such as data entry and email tracking so sales can focus on building relationships.
Dynamics 365 Field Service
Dynamics 365 Field Service transforms your business from a scheduled services model to predictive maintenance and scheduling triggered by IOT data. Customize your implementation with Remote Assist.
Dynamics 365 Project Operations
Dynamics 365 Project Operations connects sales, resourcing, project management, and finance teams within a single solution to help you win more deals, accelerate project delivery, and maximize profitability.
Dynamics 365 Customer Insights
Create multi-channel campaigns, nurture leads, use rules based segmentation to identify target audience and gather insights to improve marketing performance with Dynamics 365 Customer Insights.
Dynamics 365 Customer Service
Win customers for life, provide personalized engagements, and self-service support. Gain visibility into customer interactions with dashboards and reports in Dynamics 365 Customer Service
Dynamics CRM
For organizations using legacy Dynamics CRM, Rand Group offers customizations and support to ensure the solution works with your business processes. We also offer migration services to transition to next-generation Dynamics 365.
Why partner with Rand Group?
Decades of experience
With years of experience supporting Microsoft Dynamics 365 CRM applications, Rand Group brings deep industry expertise to every project. Our team understands your unique business needs and leverages best practices to address challenges and ensure a smooth implementation.
Long-term partnership and support
Rand Group is committed to building long-term relationships with our clients, offering ongoing support and services to help your business grow and adapt with Dynamics 365 CRM. Our 90% client retention rate is a testament to our dedication and effectiveness.
All resources in the US and Canada
We pride ourselves on having a fully dedicated team of experts in the US and Canada. With no contractors involved, we provide consistently high-quality service and support, ensuring you get the attention and expertise needed for every phase of your Dynamics 365 CRM journey.
Certified Dynamics 365 CRM experts
Rand Group’s team consists of certified professionals—architects, developers, data scientists, and engineers—skilled in the implementation, customization, and support of Dynamics 365 CRM. With years of hands-on experience, our experts deliver results that drive business success.
Frequently Asked Questions (FAQs)
How long does it take to implement Dynamics 365 CRM?
Dynamics 365 CRM implementation timelines vary based on your business needs and chosen implementation approach. A traditional, customized implementation typically takes 3 to 6 months. However, Rand Group also offers a Rapid Activation methodology, enabling deployment in as little as 6 to 12 weeks.
How much does a Dynamics 365 CRM implementation cost?
The cost of implementing Dynamics 365 CRM typically starts at around $25,000 for basic implementations. Projects with significant complexity, customization, and integration requirements can exceed $250,000. With our Rapid Activation approach, Rand Group offers clear, fixed-fee packages to provide cost transparency and predictability.
How do I choose the right Dynamics 365 CRM solution for my business?
Rand Group provides specialized Software Selection engagements to help you choose the ideal Dynamics 365 CRM solution for your unique requirements. Our team assesses your business needs, processes, existing technologies, and long-term goals, providing clear recommendations aligned with industry best practices.
