Power BI support from a trusted Microsoft Partner
Power BI is the gold standard of data visualization software and an important piece of an overall business intelligence strategy. A Rand Group support plan will help ensure you get the most out of your Power BI solution. Our team of Power BI experts are dedicated to ensuring your solution is properly implemented and utilized so your business can extract the maximum value from your data to unlock critical insights and visualize data trends.
Power BI support tailored to your business
As a powerful business analytics platform, Power BI empowers organizations to analyze data and share critical insights leading to data-driven decisions. Rand Group will help ensure your solution is properly implemented, maintained, and managed so you can be confident you are accurately utilizing all of the data your business generates. Our team of Power BI architects and consultants can help integrate Power BI with your existing systems to unlock organization-wide analytics, provide strategic guidance to optimize data analytics, help train your team to build impactful Power BI reports, and much more.
We are dedicated to long-term partnership and support of our clients as evidenced by our 90% client retention rate. As a Microsoft partner with over 20 years of experience, Rand Group offers the expertise to provide end-to-end support for your Power BI solution from administration and development, to the continual evolution of your solution to increase organizational productivity and accelerate business strategy. Our Power BI support plans are fully tailored to meet your needs, whether you only want a few hours of support for emergencies or if you want a fully customized plan to manage your solution.
- Licensing options guidance
- Implementation and development
- Integration management
- Administrative assistance
- Solution enhancements and optimization
- Configuration and user training
- Incident management and troubleshooting
- Custom dashboard and report design
- Advisory service
- Support and integration with the rest of the Power Platform and Dynamics 365
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Minimize service disruptions with proactive support
Whether you are using Power BI on desktop or mobile, Rand Group will help ensure service disruptions are kept to a minimum as our support team will rapidly troubleshoot issues or failures as they arise. Once we determine the cause of the error, we will seamlessly resolve the problem and advise your team on how to avoid the issue in the future. In the event that there is an issue or bug that needs Microsoft’s attention, Rand Group has the ability to open elevated support cases with Microsoft on behalf of our clients, as we are enrolled in the Microsoft Advanced Support for Partners Program.
When Rand Group elevates a support case, Microsoft guarantees a response time depending on the severity of the business impact:
- Critical – 1 hour or less
- Moderate – 2 hours or less
- Minimal – 4 hours or less
Empower your team with extensive training
Power BI, a dynamic business analytics platform, empowers organizations to extract valuable insights from their data with interactive reports, stunning visualizations, and insightful dashboards. However, Power BI is rendered ineffective if your business users do not know how to properly use the solution to unlock its full potential. Rand Group will help you maximize your ROI by providing comprehensive training to your business users, helping them to create stunning data visualizations and be able to identify impactful data insights.
With comprehensive training you can:
- Maximize ROI
- Streamline report building
- Connect, analyze, and share data
- Empower your team to create stunning data visualizations and dashboards
I have very high expectations, and to-date what impresses me the most about Rand Group is their attention to detail and subject matter expertise.
Unlock access to technical specialists
Not only do we provide training, but our technical specialists can extend the use of Power BI and optimize the solution to meet the unique and complex needs of your business. Unburden your IT resources and empower non-technical resources to focus on their primary job functions and more value-adding activities that drive business growth by using your support hours for advanced IT tasks, custom development, and integrations. Our team of experienced consultants, data scientists, and solution architects can help you unlock advanced analytics to gain powerful insights into the health and performance of your business using rich visualizations, tools, and reports.
White Paper
How to choose the right Microsoft Power BI Support Partner
The right Microsoft Power BI Support Partner can help optimize your systems, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Microsoft Support Partner plus get a list of questions to use when evaluating partners.
Related Insights
How much does 1 hour of downtime cost the average business?
Infrastructure matters. When your network or applications unexpectedly fail or crash, it can have a direct and far reaching impact on your bottom line and ongoing business operations. In some extreme cases, data and monetary losses from unplanned outages can even cause a company to go out of business.
What does Modern Lifecycle Support mean for Dynamics 365
Dynamics GP has recently made the switch to using a Modern Lifecycle Support policy that enables continuous product support and better aligns with Microsoft’s cloud ERP products.
5 signs you should breakup with your support partner
Does the relationship with your current support provider feel unstable? Did it start out strong but then starts to decline? Have you increasingly felt that the partnership is not what it used to be? Discover the 5 signs that it may be time to break up with your support partner.