Implement your customer relationship management solution with Rand Group
Rand Group is your trusted CRM implementation partner. Our highly skilled team of specialists can implement and customize your solution of choice. As a Microsoft partner with gold competencies, Rand Group has expertise in a wide range of Microsoft technologies, including the entire Dynamics 365 Customer Engagement suite, to help build robust solutions.
Implement Customer Engagement apps tailored to your businesses’ unique needs
Activate digital selling, elevate customer experiences, and resolve customer issues the first time with Dynamics 365 Customer Engagement apps. The solution suite includes Field Service, Project Operations, Sales, Marketing, and Customer Service.
With Rand Group as your CRM implementation partner, our team of experts will guide your business through choosing the solutions you need. Then we will identify unique processes and come up with a plan to implement your solution with customizations and configurations tailored to your users. From configuration and data migration to training and user adoption, Rand Group will be with your organization every step of the way to ensure a smooth transition onto your CRM application of choice plus provide support to ensure ongoing solution success.
Customized to your processes
Our team of software engineers can build custom solutions in Dynamics 365 apps based on your unique business processes. We also offer extensive training to help your users adapt existing processes and workflows to out-of-the-box functionality.
Integration with your current technology stack
In our CRM implementation projects, our goal is to consistently align with business strategy and existing technology solutions. Prior to implementation, Rand Group will evaluate your technology stack, then our team of software engineers will design your new solutions to connect seamlessly.
Proven CRM implementation methodology
Rand Group has been offering services for clients as a Microsoft gold partner since 2003. In that time, our team has perfected the CRM implementation methodology from Envisioning and Design, Configuration and Customization, Data Migration, User Acceptance Testing and Training, Deployment, and User Adoption. Our best practices, documentation, and tools are designed to help you implement effective technology strategies.
White Paper
10 CRM software selection mistakes that spell failure
CRM solutions come in all shapes and sizes, so choosing the right fit depends on your business’ complexities, compliance requirements, and deployment method. Adopting a solution involves many moving parts and the selection process should be diligent and thorough. Download this whitepaper to see 10 all-too-common mistakes and how to avoid them.
White Paper
10 CRM software selection mistakes that spell failure
CRM solutions come in all shapes and sizes, so choosing the right fit depends on your business’ complexities, compliance requirements, and deployment method. Adopting a solution involves many moving parts and the selection process should be diligent and thorough. Download this whitepaper to see 10 all-too-common mistakes and how to avoid them.
Choose your Dynamics 365 application or applications for your CRM needs
Dynamics 365 applications work seamlessly together, whether you choose one or choose several to cover your Customer Engagement needs. Rand Group will help you select the solutions you need then implement to ensure an excellent customer experience with your brand across all interactions.
Dynamics 365 Field Service
Dynamics 365 Field Service transforms your business from a scheduled services model to predictive maintenance and scheduling triggered by IOT data. Customize your implementation with Remote Assist.
Dynamics 365 Project Operations
Dynamics 365 Project Operations connects sales, resourcing, project management, and finance teams within a single solution to help you win more deals, accelerate project delivery, and maximize profitability.
Dynamics 365 Sales
Dynamics 365 Sales helps organizations close more deals with actionable insights. It helps streamline time-consuming tasks such as data entry and email tracking so sales can focus on building relationships.
Dynamics 365 Marketing
Create multi-channel campaigns, nurture leads, use rules based segmentation to identify target audience and gather insights to improve marketing performance with Dynamics 365 Marketing.
Dynamics 365 Customer Service
Win customers for life, provide personalized engagements, and self-service support. Gain visibility into customer interactions with dashboards and reports in Dynamics 365 Customer Service
Dynamics CRM
For organizations using legacy Dynamics CRM, Rand Group offers customizations and support to ensure the solution works with your business processes. We also offer migration services to transition to next-generation Dynamics 365.
Related Insights
Navigating the 2024 release wave 1 of Dynamics 365 Customer Service
Discover the future of customer service with Microsoft Dynamics 365 Customer Service 2024 release wave 1. Explore enhanced functionalities and streamlined processes set to redefine interactions. Rand Group showcases top features, empowering businesses to excel in delivering unparalleled support.
Elevating Field Service excellence: Dynamics 365 Field Service 2024 release wave 1
Microsoft Dynamics 365 Field Service has been a frontrunner in this space, and the upcoming 2024 release rave 1 promises exciting new features to empower frontline workers, streamline operations, and enhance resource scheduling. This blog will review the top investment areas Microsoft has planned and our favorite new features added to Field Service 2024 release wave 1.
Unlocking success: Dynamics 365 Sales 2024 release wave 1 unveiled
Dynamics 365 Sales, the leading sales application that empowers organizations to sell more effectively, has again raised the bar with its 2024 release wave 1. Packed with innovative features, this update is set to revolutionize how sellers operate, leveraging data, intelligence, and experiences that align with the dynamic needs of today’s buyers.
Let’s talk about how we can transform your business
