Get Power Automate support with a trusted Microsoft partner
Microsoft Power Automate is a powerful tool that enables the creation of automated workflows between apps and services to help you elevate your daily tasks beyond the routine. A Rand Group support plan will help ensure you get the most out of your Power Automate Solution. Our team of Power Automate experts are dedicated to ensuring your solution is properly implemented and utilized so your business can boost organizational efficiency by fully automating mundane and repetitive tasks.
Power Automate support tailored to your business
Power Automate, a single, end-to-end intelligent automation platform, brings together robotic process automation (RPA) and digital process automation (DPA) to empower everyone at your organization to seamlessly build workflows that automate highly repetitive, manual, and time-consuming tasks. Rand Group will ensure your solution is properly implemented, maintained, and managed so you can boost organizational productivity, optimize business processes, and improve efficiency. Our team of Power Automate experts and consultants can help you build workflows to collect data, route information, synchronize files, get notifications, set up approval processes, and much more.
We are dedicated to long-term partnership and support of our clients as evidenced by our 90% client retention rate. As a Microsoft partner with over 20 years of experience, Rand Group offers the expertise to provide end-to-end support for your Power Automate solution from administration and development, to the continual evolution of your solution to accelerate business growth. Our Power Automate support plans are fully tailored to meet your needs, whether you only want a few hours of support for emergencies or if you want a fully customized plan to manage your solution.
- Strategic planning
- Implementation and development
- System customizations and personalization
- Integration management and migration assistance
- Solution enhancements and optimization
- Configuration and user training
- Incident management and troubleshooting
- Automation improvement support
- Design, development, and deployment of flows
- Advisory services
- Support for the rest of the Power Platform and Dynamics 365
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Minimize service disruptions with proactive support
A Rand Group support plan will help ensure service disruptions and flow failures are kept to a minimum as our support team will rapidly troubleshoot issues or failures as they arise. Once we determine the cause of the error, we will seamlessly resolve the problem and advise your team on how to avoid the issue in the future. If there is an issue or bug caused by Microsoft, Rand Group has the ability to open elevated support cases with Microsoft on behalf of our clients as we are enrolled in the Microsoft Advanced Support for Partners program.
When Rand Group elevates a support case, Microsoft guarantees a response time depending on the severity of the business impact:
- Critical – 1 hour or less
- Moderate – 2 hours or less
- Minimal – 4 hours or less.
Empower your team with extensive training
Organizations leverage Power Automate to reduce hours spent on time-consuming, error-prone, and manual tasks by building flows and connections between your business applications. However, this tool is ineffective if your business users do not know how to optimize the solution and unlock its full potential. Rand Group will help you maximize your ROI by providing comprehensive training to your business users empowering them to build logic-based multistep flows tailored to their business needs so they can shift their focus from mundane and repetitive tasks to more value-adding activities, drastically increasing organizational efficiency.
With comprehensive training you can:
- Maximize ROI
- Improve organizational productivity
- Empower your team to build powerful automated workflows
We are always considering more automation because that has proven to give us increased efficiencies and that would absolutely include Rand Group.
Unlock access to expert developers
Not only do we provide training, but our technical specialists can extend the use of Power Automate to build complex end-to-end solutions for your business. If your organization requires a more complex combination of tasks and logic, it might be difficult for non-technical resources to create effective automated workflows. With a Rand Group support plan, you may use your support hours for custom development. Our team of Power Automate experts can help create custom connectors and intricate flows to optimize Power Automate to meet your unique business requirements. Our support team can optimize robotic process automation to streamline your business with custom bots and employ the AI Builder to merge automation and intelligence.
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