Dynamics 365 Project Operations support to drive software ROI
Dynamics 365 Project Operations is a powerful tool to help project-centric businesses win more deals, accelerate project delivery, and maximize productivity. Rand Group is your dedicated support partner offering flexible, end-to-end support plans from implementation to customization and maintenance so you can maximize the value of your technology investment. Our team of Microsoft solution experts will help you optimize Dynamics 365 Project Operations ensuring it continues to drive project success.
Focused support to ensure Dynamics 365 Project Operations works for your business
Dynamics 365 Project Operations is a powerful tool that gives organizations the visibility, collaboration, and agility needed to drive project success by unifying opportunity management, resource scheduling, expense management, and project financials. However, some organizations may struggle to unlock the full potential of the solution without proper support. Whether you need assistance with the opportunity, project, time tracking, or project financials modules, training for users on the mobile app, integration with an ERP system, or customization, Rand Group is here to support your needs. Our team of Dynamics 365 Project Operations experts provides comprehensive support to help you grow your system, improve project management, and increase knowledge.
Rand Group offers a continuous improvement program that provides full support beyond implementation so you can maximize your investment and keep your system running optimally. With a support plan from Rand Group, you will have access to a team of dedicated consultants with industry, business, technical, and accounting expertise to support your organization beyond your software needs.
- Determination of deployment type – lite, resource/non-stocked based, or stocked/production-based scenarios
- Operational support and troubleshooting
- Development of custom workflows to support unique time and expense management, project financials, and deal flows
- Support for twice-annual Dynamics 365 Project Operations updates from Microsoft
- Integration with other Dynamics 365 applications, ERP systems, Power Platform tools, third-party systems, and more
- Targeted user training for strong system proficiency
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
End-to-end support services from a dedicated partner
Rand Group is devoted to the success of your business and as such, we offer comprehensive support services to maximize your technology investments.
Prevent downtime – When an issue or failure arises, our team will promptly respond to your case, prioritize your needs, and address the issue within your response time window. We do not simply provide a quick fix, rather we attempt to resolve the issue completely to ensure the issue does not arise again in the future.
Comprehensive training – Rand Group will help encourage user adoption and maximize your ROI by providing extensive training to your business users, helping them to efficiently track project time and expenses, streamline project financials, and enhance opportunity management.
Solution integration – Rand Group is your support partner to ensure Dynamics 365 Project Operations is properly implemented and seamlessly integrated so you can connect your business systems to minimize manual double entry of data, see greater efficiencies, and work smarter.
Ensure Dynamics 365 Project Operations works for your business
Dynamics 365 Project Operations is an all-in-one solution for project-centric businesses to drive success through enhanced project management. However, Rand Group understands that every business is different and has unique requirements for its software investments. Our support team has extensive experience leveraging and customizing Dynamics 365 Project Operations to build end-to-end systems that support all aspects of your project-centric business.
With Rand Group as your support partner we will ensure your solution:
- Streamlines project accounting to ensure financial accuracy
- Enhances resource utilization to maximize billable hours
- Simplifies timesheet management and expense tracking
I have very high expectations, and to-date what impresses me the most about Rand Group is their attention to detail and subject matter expertise.
Enhance your Dynamics 365 Project Operations implementation
If your Dynamics 365 Project Operations solution is not working as expected or you are not realizing the benefits you expected, Rand Group offers rescue and recovery services to help organizations optimize their systems to solve their unique business challenges while providing stability and scalability. From implementation health checks to failed implementation recovery, our highly skilled support team will improve your existing Dynamics 365 Project Operations system to improve ROI and optimize performance.
To ensure you get the most out of your technology investments, our support team will:
- Perform a system health check
- Evaluate your current business processes
- Provide recommendations for improvement
White Paper
Reduce costs and minimize risk with the right Dynamics 365 Project Operations support partner
Evaluating and selecting a support partner requires a thorough understanding of your own unique needs and requirements. Read our guide to learn how to select a partner that can effectively support your solutions and deliver real business value plus get a list of questions to use when evaluating partners.
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