Earn customers for life with a powerful customer service automation software

Gain visibility into your service department performance, personalize customer engagements, and increase agent productivity with this intelligent software. Dynamics 365 Customer Service will help you deliver the best experience possible to your customers so you can earn customers for life.

Customer Service

Capabilities

Dynamics 365 Customer Service enables organizations to monitor and optimize their service department’s performance. Provide personalized service with actionable insights to win customers for life.

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Pricing

Dynamics 365 Customer Service is subscription-based and determined by the number of users. Multiple applications can be combined and subsequent applications are available at a discounted rate.

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Implementation

From configuration and data migration to training and user adoption, Rand Group is your partner to ensure a smooth implementation of Dynamics 365 Customer Service tailored to your users and processes.

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Support

A Rand Group support plan provides access to a dedicated team of experts committed to helping unlock the full potential of your Dynamics 365 Customer Service investment.

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Transform customer experiences and outcomes with Dynamics 365 Customer Service

Discover how you can improve agent productivity with process automation, AI capabilities, and IoT technology tools in Dynamics 365 Customer Service. Seamlessly unlock visibility and insights across all channels so you can provide personalized service to earn customers for life.

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Personalize customer engagements with Dynamics 365 Customer Service

Dynamics 365 Customer Service is a powerful end-to-end customer service automation tool that combines the capabilities of AI and IoT technology to help your team deliver personalized customer experiences across all channels, build loyalty, and earn customers for life. Streamline case and knowledge management and gain visibility into your team’s performance.

The agent experience is the heart of this solution, empowering your agents to enhance their workflows and productivity with intelligent tools that connect them to multiple channels and apps.

Customer Service

Deliver exceptional customer engagement experiences

Provide the high level of service that customers expect and resolve issues faster with conversational virtual agents and real-time smart recommendations. Interact with customers via their preferred method and deliver personalized experiences with omnichannel engagements.

Unified

Increase agent productivity

Provide your team with the tools needed to resolve customer issues quickly and manage multiple cases at the same time. Agents are able to connect with experts for complex tasks. With the productivity pane, smart assist, and scripts, agents are able to expedite tasks when resolving issues.

Virtual Reality

Gain visibility and insights across all channels

Identify factors affecting customer satisfaction with AI-driven topic clustering and agent performance metrics. Use out-of-the-box dashboards and reports to review operational metrics and measure performance against KPIs.

Get co-funding from Microsoft to explore Dynamics 365 Customer Service

Discover the transformative power of Customer Service with co-funding from Microsoft. All or part of the cost of a workshop or pilot could be eligible for coverage by Microsoft. Rand Group offers a 3-day roadmap workshop or 3-week pilot to help you visualize your future state solution. Work with our team of specialists, integration engineers, and analytics consultants to identify high-value initiatives to generate more leads and deliver business success.

3-day workshop to build your customer service roadmap

In this one-on-one workshop, Rand Group will guide you through prioritizing high-value transformation scenarios to help you optimize service with actionable insights and earn customers for life. At the end of the engagement, we will deliver a roadmap to success and an execution plan for next steps.

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3-week pilot to evaluate Dynamics 365 Customer Service

Visualize how Dynamics 365 Customer Service can optimize your operations with a 3-week personalized pilot. Rand Group will run a live simulation using your data and business processes to demonstrate to key stakeholders how Dynamics 365 Customer Service can help transform your business.

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Extend Dynamics 365 Customer Service with the power of the Power Platform

Extend Dynamics 365 Customer Service with the power of the Power Platform

Extend Dynamics 365 Customer Service with the power of the Power Platform – Power BI, Power Apps, and Power Automate. The Power Platform allows Dynamics 365 to be customized, extended, and connected to other applications to create an end-to-end business solution.

With the ability to create custom apps, automate processes, and visualize data, you can take existing capabilities to new levels.

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Connect your data across the entire Microsoft stack

Connect your data across the entire Microsoft stack

Dynamics 365 contains a range of purpose-built applications designed to serve different business functions — including Finance, Marketing, Human Resources, Field Service, Sales, and Project Operations. Dynamics 365 Customer Service connects seamlessly with every application, allowing information to flow smoothly across the entire organization.

Customer Service has native integration with Office 365, letting you take advantage of the familiar Office tools you know and love such as Outlook, Excel, Word, and SharePoint.

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Built on a powerful cloud computing platform

Built on a powerful cloud computing platform

Dynamics 365 Customer Service is built on Azure, the cloud computing platform that provides everything you need to run your business virtually. Azure provides the perfect environment to deploy, manage, and build applications, including a hybrid cloud to suit all organizations’ needs.

With Azure, get built-in access control that will help you manage the accessibility of your data. Azure also has strong encryption options and compliance coverage so you can ensure your data has the highest level of security possible.

Related Insights

Is Dynamics 365 a CRM or ERP?

Is Dynamics 365 a CRM or ERP?

The question of whether Microsoft Dynamics 365 is a customer relationship management (CRM) system or an enterprise resource planning (ERP) system has confused many. This blog post breaks down what Dynamics 365 is and explains whether it is a CRM system, an ERP system, or a combination of both.

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