Implement Dynamics 365 Customer Service with a trusted partner
Dynamics 365 Customer Service is a powerful customer service automation software that empowers organizations to personalize customer service engagements, increase agent productivity, and earn customers for life. In Rand Group implementation projects, our goal is to consistently align with business strategy and work towards aligning business requirements with technology solutions. Whether you are looking to upgrade your existing customer service solution or implementing one for the first time, Rand Group is your partner to ensure a successful Dynamics 365 Customer Service implementation that enhances customer engagement experiences, provides seamless issue resolution, and unlocks valuable insights into performance.
Dynamics 365 Customer Service implementation customized to your unique operations
At Rand Group, it’s about the process and the people. We couple our careful planning and implementation methodology with a highly skilled team to guide you through the process of getting up and running with Dynamics 365 Customer Service. We guide our clients through the journey to digital transformation by providing options that align with business initiatives.
With Rand Group as your implementation partner, our team of experts will guide your organization through using a cloud-based application to resolve customer issues, increase agent productivity, tailor customer engagements, and optimize service operations. Our solution architects will identify unique processes and come up with a plan to implement Dynamics 365 Customer Service with customizations and configurations tailored to your processes. From configuration and data migration to training and user adoption, Rand Group will be with your organization every step of the way to ensure a smooth transition onto Dynamics 365 Customer Service.
- Clear list of deliverables to ensure no surprises during the engagement
- Identification of the best Dynamics 365 Customer Service edition and pricing model for your organization
- Audit of existing service operations, agent effectiveness, self-service solutions, knowledge base, and user needs to develop necessary customizations
- Integration of Dynamics 365 Customer Service with your existing technology stack, including ERP system
- Performance of system testing and data migration
- End-user training to ensure system adoption
Rand Group Dynamics 365 Customer Service implementation methodology
Rand Group has been offering services for clients since 2003, and in that time, our team has perfected the implementation methodology from the initial Envisioning and Design phase to Deployment and User Adoption. Our best practices, documentation, and tools are designed to help you implement effective technology strategies.
Envisioning & Design
Rand Group will meet with your team to identify and refine requirements, map process scenarios, and present a conceptual design of Dynamics 365 Customer Service
Build
Our software engineers will build your Dynamics 365 Customer Service solution complete with all configurations, customizations, and data specific to your business
Test
Rand Group performs extensive testing including end-to-end business testing, performance and load testing, data migration balancing and validation
Deploy
Once final testing is complete, Rand Group will ensure a smooth go-live with a well-planned deployment complete with knowledgeable resources to assist users
User Adoption
To ensure full user adoption and maximum ROI, Rand Group provides extensive user training and post go-live support to get your business users working efficiently
Deliver exceptional service on any channel with Dynamics 365 Customer Service
Dynamics 365 Customer Service is a powerful end-to-end customer service automation tool that combines the capabilities of AI and IoT technology to help you deliver personalized customer experiences across all channels, build loyalty, and earn customers for life. Provide your team with the tools needed to resolve customer issues quickly and identify factors affecting customer satisfaction with AI-driven insights and agent performance metrics. Dynamics 365 Customer Service
3-week pilot to visualize and evaluate Dynamics 365 Customer Service
No ready to implement Dynamics 365 Customer Service just yet? Rand Group offers a 3-week pilot to visualize how the solution could work for you. The engagement includes a personalized test environment including data, transactions, and processes relevant to your business’s operations, a 30-day trial of Dynamics 365 Customer Service, and a live pilot simulation demonstration to key stakeholders.
Work with a certified gold Microsoft partner
Rand Group holds gold competencies from Microsoft in Enterprise Resource Planning (ERP), Cloud Platform, Data Analytics, and Small and Midmarket Cloud Solutions. We’re also one of a select few partners to achieve the Advanced Specialization in Small and Midsize Business Management, which recognizes proven exceptional performance in implementing and supporting Microsoft Dynamics 365. Our goals align with Microsoft’s vision to break down barriers between productivity, collaboration, and business processes.
Full lifecycle support for your business beyond Dynamics 365 Customer Service implementation
At Rand Group we focus on your business needs first and the technology solutions to meet those needs second. We possess the business, technical, industry, and accounting expertise to fully support your users and the objectives of your organization. We continually assist in optimizing solutions to create more profitable and efficient businesses.
Support
We offer a continuous improvement program that provides holistic support including business and technical assistance beyond your basic Dynamics 365 Customer Service support needs.
Software Engineering
Software engineering services utilizing Microsoft technologies include integrations, custom applications, automation, AI & machine learning, ecommerce, and more.
Reporting & Analytics
Rand Group’s team of experienced data scientists will help you gain powerful insights into the health and performance of your business through reporting, visualization, and planning tools.
Cloud Services
Rand Group offers cloud services on the Microsoft Azure platform including servers, storage, databases, networking, software, analytics, and intelligence.
White Paper
How to choose your Dynamics 365 Customer Service deployment
Dynamics 365 Customer Service is an intelligent customer service solution with multiple editions that are priced per user to make it affordable and flexible for all sizes of organizations. Download this guide to learn about the differences between the professional and enterprise versions, how each version is priced, types of users, licensing options, and more.
White Paper
How to choose your Dynamics 365 Customer Service deployment
Dynamics 365 Customer Service is an intelligent customer service solution with multiple editions that are priced per user to make it affordable and flexible for all sizes of organizations. Download this guide to learn about the differences between the professional and enterprise versions, how each version is priced, types of users, licensing options, and more.
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