Visualize customer service transformation with a 3-week pilot
Rand Group offers a 3-week personalized pilot customized to your business processes using the Microsoft Catalyst methodology to help you visualize how Dynamics 365 Customer Service can empower your team to win customers for life.
All or part of the cost of this pilot could be eligible for Microsoft co-funding.
Evaluate Dynamics 365 Customer Service with a 3-week pilot
This personalized pilot of Dynamics 365 Customer Service begins with the discovery of your current customer service processes and challenges, focusing on understanding your unique business challenges and needs. Next, we will create a personalized pilot environment including data, transactions, and processes relevant to your business. We will then run a live pilot simulation to demonstrate to key stakeholders how Dynamics 365 Customer Service can help you deliver consistent and personalized customer support.
This pilot utilizes Microsoft Catalyst methodology, which is a proven, innovative approach to envisioning and planning business transformation based on design-led thinking concepts to enable the digital transformation of your organization.
Week 1
Discovery of current processes and challenges through interviews and user observation to understand unique business requirements and uncover areas to optimize service with actionable insights and personalize customer service engagements.
Week 2
Development of a personalized pilot environment in Dynamics 365 Customer Service, including data, transactions, and processes specific to your organization.
Week 3
Live pilot simulation to key stakeholders of Dynamics 365 Customer Service to visually demonstrate how we can help you mitigate your current operational challenges, optimize your agents’ productivity, and earn customers for life.
About the Microsoft Catalyst methodology
Microsoft Catalyst is a proven and powerful methodology to value identification. As part of a Catalyst engagement, meet with our team of customer service specialists, integration engineers, and analytics consultants for a transformative pilot. The scope of the engagement starts with a review of your business objectives, followed by mutual discovery and visualization of solutions, ending with a clear, actionable visualization of how you can reach your business goals.
Your business transformation begins with an I.D.E.A
Build, plan, and execute business transformation strategies with a proven, innovative approach from Microsoft Catalyst — an envisioning and planning program that employs Microsoft Dynamics 365, the Microsoft Power Platform, and the Microsoft Cloud.
Inspire
Imagine a future state solution for your business. Start with an envisioning workshop.
Design
Discover what’s possible by aligning
technology investments to business goals. Take the business value and solution assessment.
Empower
Empower others in your organization to see the value. Present a solution demonstration.
Achieve
Achieve business outcomes and improved customer experiences. Develop your transformation plan.
Start with a 3-day workshop to develop a customer service roadmap
Rand Group offers a 3-day workshop to create a roadmap to implement high-return, high-value customer service initiatives at your organization. Following the Microsoft Catalyst methodology, Rand Group will present a roadmap with best practices on how Dynamics 365 Customer Service can help transform your organization:
- Interviews with end-users to identify business challenges and opportunities
- Workshop with key business stakeholders
- Delivery and review of customer service roadmap, including prioritization of operation initiatives and execution plan for next steps
