Optimize your Dynamics 365 Field Service solution with an experienced support partner
Unlock dedicated guidance and support for Dynamics 365 Field Service from Rand Group. With our extensive expertise and unwavering commitment to success, we offer a wide range of support services for Dynamics 365 Field Service that will empower your team to deliver exceptional service experiences, increase efficiency, and drive business growth. Our flexible Dynamics 365 Field Service support plans ensure you continue to deliver proactive field service and efficient issue resolution.
Holistic support for Dynamics 365 Field Service to ensure peak field service operations
Dynamics 365 Field Service is a powerful connected solution that leverages intelligent IoT and machine learning capabilities to enable proactive field service operations. Optimize your Dynamics 365 Field Service solution and ensure it continues to deliver value to your organization with Rand Group as your support partner. Our team is here to support all of your needs from assisting your organization with inventory management, service agreements, resource scheduling, or training new field technicians on the mobile app, to integrating Dynamics 365 Field Service to your existing business solutions or developing customizations to tailor it to your unique field service operations.
Rand Group’s team of solution experts retains the business, technical, and industry expertise to fully support you beyond your Dynamics 365 Field Service implementation. We are committed to being responsive and results-oriented to offer you comprehensive support that ensures you maximize your investment and ensure your field service solution continues to run optimally.
- Operational support, troubleshooting, and field technician training
- Technical support and customizations to tailor Dynamics 365 to meet the needs of your organization
- Evaluation, selection, and implementation of new Field Service features and add-ins including the Resource Scheduling Optimization
- Administration of Dynamics 365 Field Service updates and training on new capabilities
- Integration assistance to seamlessly connect your solution with the rest of your technology stack
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Implement the Resource Scheduling Optimization (RSO) add-in
Resource Scheduling Optimization (RSO) is an add-in capability for Dynamics 365 Field Service that enables you to automatically schedule work orders for the most appropriate resources by optimizing bookings for the shortest travel time, available work hours, and many other constraints. Where the standard schedule board and the schedule assistant in Field Service help dispatchers schedule a single job, RSO has the capability to schedule multiple jobs at once, maximizing overall utilization and minimizing total travel time.
Rand Group will help implement the Resource Scheduling Optimization add-in and train your users to ensure maximum efficiency when scheduling field jobs. Learn more about the RSO add-in and how it is licensed and priced in this guide.
Seamless integration with the rest of your technology stack
Dynamics 365 Field Service is designed to seamlessly connect with all your key business applications to streamline field service data, improve operations, simplify management, and ensure scalability. Rand Group’s support team will ensure Dynamics 365 Field Service is integrated properly so you can extract the most benefit.
Dynamics 365 Field Service support includes:
- Integration with your entire technology stack including ERP system such as Dynamics 365 Business Central
- Configuration of Dataverse to set up a synchronous two-way integration with Dynamics 365 Finance and Dynamics 365 Supply Chain Management
- Customization of the mobile app using the Power Platform
- Integration with Dynamics 365 Remote Assist and Dynamics 365 Guides
- Setting up a connection with Microsoft Teams to chat with team members in the context of work orders
I like the fact that I get to work with the same people and you get to know the person you’re talking to.
Take Dynamics 365 Field Service to the next level with customization
Rand Group understands that each organization has its own unique industry or business requirements that may not be met with out-of-the-box solution capabilities. From small adjustments to adding entirely new modules and functionality, our support team consisting of software engineering experts and Microsoft-certified professionals will tailor and customize solutions to best fit your needs.
Rand Group’s support team and software engineers can:
- Build custom mobile, web, or desktop applications
- Automate tasks and add controls with workflows
- Leverage AI & machine learning to make your solutions smarter
White Paper
Selecting the right Dynamics 365 Field Service support partner is crucial
Not all Dynamics 365 Field Service support is the same. The right support partner adds value to your business and maximizes your technology investment, while the wrong partner can increase costs and ultimately negatively affect your business. Rand Group has developed a guide to help organizations better qualify and select the right support partner for their needs.
Experienced Dynamics 365 Field Service support partner
Rand Group is your dedicated partner in the U.S. and Canada. Our team of software engineers and industry experts will work alongside your users in person or remotely to keep your system running optimally to maximize your ROI and ensure organizational success.
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