Your Dynamics 365 Field Service implementation partner

Dynamics 365 Field Service harnesses the power of machine learning, mixed reality, and IoT technology to enable proactive field service operations, effective resource scheduling, and the ability to fix problems the first time. Rand Group is your Dynamics 365 Field Service implementation partner so you can get up and running on the solution and deliver proactive field service.

Field Service Implementation

Ensure a successful Dynamics 365 Field Service implementation

Dynamics 365 Field Service is an impressive tool to drive technician productivity, personalize customer experiences, increase worker productivity, and optimize service operations. However, to use Dynamics 365 Field Service effectively to move from reactive to proactive and predictive service, successful implementation is critical. Rand Group has developed an impressive implementation methodology based on years of experience successfully implementing Microsoft products across various industries. Additionally, if you are in the middle of a failed or failing implementation, Rand Group is able to step in at any stage of the project to get it back on track.

Rand Group is your Dynamics 365 implementation partner to guide you through the implementation project. Our team will work with your users to understand your unique needs, challenges, and requirements. With an accurate understanding of your business and goals, we’re able to make craft an implementation plan, customize and tailor the solution to your specific operations, ensure successful data migration, and train end-users to encourage adoption.

  • Detailed list of deliverables including your unique project plan, timeline, scope, and budget
  • Audit of existing field service processes including resource scheduling, inventory management, and technician productivity, and user needs to tailor the solution as necessary
  • Integration of Dynamics 365 Field Service with the rest of your business systems
  • Performance of system testing and data migration
  • End-user training for field technicians, schedulers, and other personnel to ensure system adoption

Rand Group’s  powerful Dynamics 365 Field Service implementation methodology

Rand Group understands that implementation projects can be highly complex and overwhelming. To ensure successful Dynamics 365 Field Service implementation, we leverage our trusted implementation methodology built with years of experience as implementing Microsoft products to deliver your software as expected.

Ideation

Envisioning & Design

Rand Group will collaborate with your business users and key stakeholders to define your unique requirements for Dynamics 365 Field Service

Design

Build

Our experienced software architects will ensure Dynamics 365 Field Service is built with specifications to your unique business, processes, and goals

Contract

Test

Extensive testing including performance, load, data migration, balancing, and validation will ensure Dynamics 365 Field Service work as planned

Launce

Deploy

Once testing has completed, our team will administer the go-live of your solution complete with resources and guides to assist your users

User Adoption

User Adoption

Rand Group will encourage user adoption by providing extensive training and post-go-live support so you boost efficiency and maximize your ROI

Case Study

Conquest LLC

Implement Dynamics 365 Field Service with the right partner

Learn how Conquest Completion Services, an oilfield services company, eliminated inefficiencies and revolutionized their field operations by partnering with Rand Group to implement Dynamics 365 Field Service. Discover how they streamlined field tickets, scheduling, and maintenance tracking, with the implementation of Dynamics 365 Field Service by Rand Group.

Case Study - Conquest LLC

Case Study

Conquest LLC

Implement Dynamics 365 Field Service with the right partner

Learn how Conquest Completion Services, an oilfield services company, eliminated inefficiencies and revolutionized their field operations by partnering with Rand Group to implement Dynamics 365 Field Service. Discover how they streamlined field tickets, scheduling, and maintenance tracking, with the implementation of Dynamics 365 Field Service by Rand Group.

Field Service Capabilities

Maximize service quality with Dynamics 365 Field Service

Dynamics 365 Field Service is a connected field service solution that uses IoT technology, mixed reality, and machine learning to drive technician productivity and customer satisfaction. Predict issues before they occur and rapidly solve them when they do with IoT sensors and advanced remote assistance when on-site. By combining Field Service with other Dynamics 365 applications, you can ensure a smooth and seamless issue resolution process from start to finish.

Leverage our evaluation services to test Dynamics 365 Field Service

If you are unsure if Dynamics 365 Field Service is the best solution for your business, Rand Group offers a 3-week pilot to visualize how Dynamics 365 Field Service can be used by your organization to streamline your field service operations. Rand Group will administer a live demonstration using your business’s real data so your key stakeholders can effectively evaluate the solution.

Field Service Pilot

Five ways to know if connected field service is right for your business

In harnessing the power of IoT combined with the cloud, your field service organization can shift from the traditional break-fix repair model to a profitable and proactive model that improves KPIs and helps maintain your competitive edge. Download this whitepaper to learn how real businesses have adopted a connected field service model and how Dynamics 365 Field Service played a role.

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5 ways to know you are ready for connected Field Service

Five ways to know if connected field service is right for your business

In harnessing the power of IoT combined with the cloud, your field service organization can shift from the traditional break-fix repair model to a profitable and proactive model that improves KPIs and helps maintain your competitive edge. Download this whitepaper to learn how real businesses have adopted a connected field service model and how Dynamics 365 Field Service played a role.

DOWNLOAD NOW

Optimize Dynamics 365 Field Service with additional services

Rand Group is dedicated to the success of your business and technology investment beyond implementation. We offer a variety of services designed to help you ensure your solutions meet your unique requirements and align with your business strategy.

Support

Our support plans are designed to ensure you continue to get the most out of Dynamics 365 Field Service. Our plans are customizable so you can pick the level of support you need.

Software Engineering

Take your Dynamics 365 Field Service deployment to the next level with Microsoft software engineering from customizations to integrations, automation, and AI and machine learning.

Reporting & Analytics

Unlock new insights into your Dynamics 365 Field Service data with reporting & analytics services from Rand Group. Discover how we can help transform your business and accelerate growth.

Cloud Services

Optimize your IT operations with cloud agility and scalability. Rand Group offers cloud services on the Microsoft Azure platform including servers, storage, databases, networking, and software.

Implement Dynamics 365 Field Service with Rand Group

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