Visualize field service transformation with a 3-week pilot
Rand Group offers a 3-week pilot customized to your business processes using the Microsoft Catalyst methodology to help visualize how Dynamics 365 Field Service can optimize your field service operations.
All or part of the cost of the pilot could be eligible for Microsoft co-funding.
3-week pilot program to visualize your field service transformation
This personalized pilot of Dynamics 365 Field Service begins with discovery of your current field service and technician processes and challenges, focusing on understanding your unique business challenges and needs. Next, we will create a personalized pilot environment including data, transactions, and processes relevant to your business. We will then run a live pilot simulation to demonstrate to key stakeholders how Dynamics 365 Field Service can help reduce maintenance costs, minimize downtime, ensure first-time fixes, and enable better cross-selling.
This pilot utilizes Microsoft Catalyst methodology, which is a proven, innovative approach to envisioning and planning business transformation based on design-led thinking concepts to enable the digital transformation of your organization.
Week 1
Discovery of current field service challenges through interviews and user observation to understand unique processes and operations specific to your business, including scheduling and technician efficiency.
Week 2
Development of a personalized pilot environment in Dynamics 365 Field Service, including data, transactions, and processes specific to your field service operations.
Week 3
Live pilot simulation to key stakeholders of Dynamics 365 Field Service to visually demonstrate how we can help you mitigate your current operational challenges, maximize technician time, and gain insight via remote monitoring.
About the Microsoft Catalyst methodology
Microsoft Catalyst is a proven and powerful methodology to value identification. As part of a Catalyst engagement, meet with our team of field service specialists, integration engineers and analytics consultants for a transformative pilot. The scope of the engagement starts with a review of your business objectives, followed by mutual discovery and visualization of solutions, ending with a clear, actionable visualization of how you can reach your business goals.
Your business transformation begins with an I.D.E.A
Build, plan, and execute business transformation strategies with a proven, innovative approach from Microsoft Catalyst — an envisioning and planning program that employs Microsoft Dynamics 365, the Microsoft Power Platform, and the Microsoft Cloud.
Inspire
Imagine a future state solution for your business. Start with an envisioning workshop.
Design
Discover what’s possible by aligning
technology investments to business goals. Take the business value and solution assessment.
Empower
Empower others in your organization to see the value. Present a solution demonstration.
Achieve
Achieve business outcomes and improved customer experiences. Develop your transformation plan.
Start with a 3-day workshop to develop a field service roadmap
Rand Group offers a 3-day workshop to create a roadmap to implement high-return, high-value field service operation initiatives at your organization. Following the Microsoft Catalyst methodology, Rand Group will present a roadmap with best practices on how Dynamics 365 Field Service can help transform your operations:
- Interviews with end-users to identify business challenges and opportunities
- Workshop with key business stakeholders
- Delivery and review of field service roadmap, including prioritization of operation initiatives and execution plan for next steps
