Build your Field Service roadmap with a 3-day transformative workshop
Our roadmap workshop facilitators use design thinking concepts to help business decision makers establish primary goals and vision using an approach that encourages thinking beyond simply making existing processes more efficient.
All or part of the cost of the workshop could be eligible for Microsoft co-funding.
Develop your plan for Field Service optimization in a workshop using Microsoft Catalyst methodology
Field service management is rapidly changing as technology and business conditions have evolved. Predictive maintenance, process standardization, and the ability to provide contactless and remote services are increasingly important. The Microsoft Catalyst workshop methodology helps service organizations create a roadmap to implement high return, high value supply chain initiatives.
In this personalized, one-on-one workshop, Rand Group will guide you through prioritizing high-value transformation scenarios to help you achieve ongoing innovation. At the end of the engagement, we deliver a roadmap to success and blueprints of high priority transformation scenarios which will be the foundation to making your new vision a reality.
Day 1
Conduct interviews and ask thought-provoking questions to understand the current state of field service and operations, identify business challenges, opportunities for improvement, and observe end users to understand their experience.
Day 2
Participate in workshop with key business stakeholders to synthesize high-level vision, prioritize business opportunities and initiatives, and create high-value transformation scenarios.
Day 3
Delivery and review of Field Service Roadmap, including top priority and value field service initiatives and execution plan for next steps such as a Catalyst Pilot for tailored transformation.
About the Microsoft Catalyst methodology
Microsoft Catalyst is a proven and powerful methodology to value identification. As part of a Catalyst engagement, meet with our team of field service specialists, integration engineers, and analytics consultants for a roadmap workshop. The scope of the engagement starts with a review of your business objectives, followed by mutual discovery and visualization of solutions, ending with a clear, actionable blueprint of how you can reach your business goals.
Your business transformation begins with an I.D.E.A
Build, plan, and execute business transformation strategies with a proven, innovative approach from Microsoft Catalyst — an envisioning and planning program that employs Microsoft Dynamics 365, the Microsoft Power Platform, and the Microsoft Cloud.
Inspire
Imagine a future state solution for your business. Start with an envisioning workshop.
Design
Discover what’s possible by aligning
technology investments to business goals. Take the business value and solution assessment.
Empower
Empower others in your organization to see the value. Present a solution demonstration.
Achieve
Achieve business outcomes and improved customer experiences. Develop your transformation plan.
Take the next step with a 3-week pilot to evaluate Dynamics 365 Field Service
Rand Group offers a 3-week pilot customized to your business processes using the Microsoft Catalyst methodology to help visualize how Dynamics 365 Field Service can transform your field service operations:
- Personalized test environment including data, transactions, and processes relevant to your business’ field service operations
- Assertively unleash front-end action items
- Live pilot simulation demonstration to key stakeholders
