Full service Business Central support
Many companies only use a fraction of the valuable tools that Dynamics 365 Business Central (BC) offers. Boost your potential with Rand Group’s continuous improvement program that provides full support for BC beyond implementation. Our software engineers and industry experts possess the industry, technical, and accounting expertise to fully assist your organization beyond your software needs.
Maximize your ROI and ensure organizational success with end-to-end Business Central support
Business Central is an ERP system designed to connect operations across small to medium-sized organizations. D365 BC enables companies to manage their operations, including finance, manufacturing, sales, shipping, project management, services, and more. It is fast to implement, easy to configure and can benefit even highly specialized industries. To ensure you harness all the BC has to offer, Rand Group offers comprehensive support fully tailored to your unique needs.
Rand Group is devoted to the success of our clients from project planning through training and end-user backing. With flexible contracts, you have the option to use consulting hours for any of the services Rand Group provides including infrastructure, automation, portals, analytics, and digital marketing services. We are committed to providing responsive, results-oriented, methodical, and efficient assistance for all of our clients’ needs.
- Operational assistance, troubleshooting, and user training
- Accounting and reconciliation facilitation
- Business process automation
- New features enablement and implementation
- Implementation and training for twice-annual updates
- Software development, system customizations, and integrations
- Reporting and analytics help, including Jet, Solver, and Power BI
- Audit assistance and system documentation development for SOX
Guaranteed Response Time
Flexible Support Contracts
Real-time Support Portal
Dedicated Team of Experts
Industry & Business Acumen
Extend Dynamics 365 BC to do more for you
As your organization grows and you want to get more return on investment from D365 BC, customizations and integrations with other applications can create efficiencies and help your users do more in less time. Included in Rand Group Dynamics 365 Business Central support is customization, software development, and integrations to extend your implementation to do more for you and work specifically for your needs.
Rand Group’s software engineering team will tailor BC to meet your specific needs and create time-saving opportunities for your users by customizing the application through the use of various Microsoft technologies such as AL. Our software engineers have extensive knowledge on how to make small tweaks such as adding new fields or records, plus the ability to add entirely new modules and functionality.
Training and assistance for Microsoft’s twice a year updates
Microsoft releases new features and updates to this powerful ERP twice per year to improve user and system experience. Rand Group is your partner to ensure your team utilizes the new functionality and all users are trained to maintain peak system performance.
Business Central support includes:
- Scheduling upgrades for a convenient time within the upgrade window
- Highlighting updates and tailored recommendations for which features your organization should utilize
- User training on new features to ensure maximum return on investment
- System check to ensure all modules and customizations are performing as planned after each release wave
Primarily we reach out to support for custom changes so that we can tailor our ERP to support our business model or to conform to changes required by customers.
Get support for or add a reporting solution to Business Central
At Rand Group, reporting is not an afterthought; it is an essential part of an implementation and long-term success strategy. Rand Group’s team of experienced consultants, data scientists, and solution architects will help you gain powerful insights into the health and performance of your company using rich visualizations, tools, and reports in combination with D365 BC’s robust features.
Rand Group offers the following reporting solutions and services to take your solution to another level:
- Customization of reports within your system
- Data warehousing to ensure one source of truth
- Data visualization using Microsoft Power BI
- D365 BC reporting within Excel with Jet Reports
- Corporate performance management with Solver Suite
- Azure Synapse to bring together enterprise data warehousing and big data analytics
White Paper
Harness all Business Central has to offer with the right support partner
Your Business Central support partner should be able to fully meet your needs and ultimately add value to your organization. But how do you know which partner is the right choice, and which could put your company at risk? Read our whitepaper to learn how to better identify your unique requirements and effectively evaluate partners’ abilities to meet those needs.
White Paper
Harness all Business Central has to offer with the right support partner
Your Business Central support partner should be able to fully meet your needs and ultimately add value to your organization. But how do you know which partner is the right choice, and which could put your company at risk? Read our whitepaper to learn how to better identify your unique requirements and effectively evaluate partners’ abilities to meet those needs.
Experienced Dynamics 365 Business Central support partner
Rand Group is your dedicated partner in the U.S. and Canada. Our team of software engineers and industry experts will work alongside your users in person or remotely to keep your system running optimally to maximize your ROI and ensure organizational success.
Our locations are:
Remote
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