Get more value out of your software investment
Is your software not living up to expectations and making the positive impact on your business that you expected? Improve your implementation ROI with Rand Group as your partner. Our team will evaluate your existing software and business processes, and uncover ways to get more return out of your technology investment and elevate your ERP or CRM implementation.
Improve your implementation ROI with Rand Group as your partner
An ERP or CRM system is a key business tool that is supposed to automate and streamline processes and create efficiencies. Does your software save users time and complete the tasks you expect it to? If you feel like your ERP or CRM system isn’t working as expected, you’re probably right. After you’ve likely made a large upfront investment for this software, it’s important to experience a return.
Rand Group is your partner to evaluate your software and identify areas for improvement to boost your return on investment. Our approach to improving ROI aims at understanding your requirements first, and then advising on the best approach to elevating your implementation specific to your business and users. As a certified Microsoft partner, Rand Group has extensive experience implementing, customizing, and supporting a range of ERP and CRM solutions across industries.
System health check
Rand Group starts with a health check of your ERP or CRM system to see where it stands. Our software engineers will review the configurations, settings, add-ons, integrations, and customizations to ensure everything is working properly.
Business process evaluation
An ERP or CRM system is designed to save time and automate tasks, and that begins with ensuring business processes align with system functionality. Our team will interview your users about how they use the system to uncover areas for optimization.
Recommendations for improvement
Rand Group will provide recommendations for improvement, plus a detailed action plan. Changes might include new modules, redesigned business processes, customizations tailored to your users, a reporting & analytics solution to derive insights, building an integration for better efficiency, and more.
White Paper
How to choose the right Microsoft Partner for business support
The right Microsoft Support Partner can help optimize your systems and get value out of your software investment, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Microsoft Support Partner plus get a list of questions to use when evaluating partners.
White Paper
How to choose the right Microsoft Partner for business support
The right Microsoft Support Partner can help optimize your systems and get value out of your software investment, while the incorrect partner can put your business at risk. Read the top 7 Criteria for Choosing a Microsoft Support Partner plus get a list of questions to use when evaluating partners.
Other Rescue & Recovery services to ensure technology success across the organization
Rand Group offers a range of Rescue & Recovery services to ensure your ERP, CRM, or other business application helps achieve your organizational goals, allows your users to work efficiently, and delivers strong return on investment. Our team of Microsoft certified solution architects and software engineers are here to help diagnose and solve problems.
Implementation Health Check
Is your ERP working as expected? In the Implementation Health Check, Rand Group will evaluate system settings and configurations, any add-ons, customizations, and integrations, as well as interview end users to determine pain points, frustrations, and inefficiencies, then provide recommendations for next steps.
Failed Implementation Recovery
There are a number reasons why a software implementation project can fail or not deliver the results you expected. Rand Group is experienced at recovering ERP and CRM implementations and delivering software as expected to meet business requirements.
Performance Optimization
Performance optimization is key to ensure your software applications works efficiently for your business users. Rand Group will monitor and analyze the performance of your system based on latency, execution time, memory usage, disk space, bandwidth, and more, then provide recommendations.
Related Insights
How much does 1 hour of downtime cost the average business?
Infrastructure matters. When your network or applications unexpectedly fail or crash, it can have a direct and far reaching impact on your bottom line and ongoing business operations. In some extreme cases, data and monetary losses from unplanned outages can even cause a company to go out of business.
Are your software applications in need of a health check?
Rand Group can perform a full evaluation of your current system and processes and will provide insight into how you measure up. This consultative service is beneficial when determining if you are getting the most out of your software.
5 signs you should breakup with your support partner
Does the relationship with your current support provider feel unstable? Did it start out strong but then starts to decline? Have you increasingly felt that the partnership is not what it used to be? Discover the 5 signs that it may be time to break up with your support partner.
Let’s talk about how we can transform your business
