Microsoft Copilot Studio

Create agents that can respond to events, plan work, complete tasks, and escalate exceptions with less direct user input. Autonomous agents can manage parts of a business process in the background while following defined instructions and controls. This helps reduce repetitive work while keeping people involved when review or intervention is needed.

Start with ready-to-use agents from the Agent Store or use a template as the foundation for a new agent. Teams can customize the agent’s knowledge, instructions, tools, and workflows to fit their specific requirements. This provides a faster starting point than designing every agent from the ground up.

Create AI-powered voice and phone agents that understand spoken language and respond through natural conversations. Voice agents can answer questions, guide callers, complete supported tasks, and transfer conversations to a person when needed. This can automate routine interactions while allowing service teams to focus on more complex requests.

Connect agents with Microsoft applications and third-party systems using Power Platform connectors, APIs, and Model Context Protocol (MCP) servers. Microsoft provides access to more than 1,400 external connectors, giving organizations many ways to extend agents across their technology environment. These connections allow agents to retrieve information and interact with the systems that support day-to-day operations.

Give agents tools that allow them to do more than answer questions. Agents can use flows, prompts, APIs, and connected tools to update information, trigger workflows, or complete defined actions in business systems. This turns an agent from an information resource into an active part of a business process.

Connect specialized agents so they can work together on more complex processes. Copilot Studio can route work to the agent with the right knowledge, tools, or responsibilities for each part of a task. This allows organizations to divide larger processes among focused agents instead of relying on one agent to handle every requirement.

Publish agents to websites, web applications, and other supported digital channels. This makes Copilot Studio agents available to customers, partners, or employees outside the Microsoft 365 experience. Organizations can provide conversational support and self-service capabilities in the channels their audiences already use.

Use Copilot Studio agents with custom applications and line-of-business workflows. Agents can bring AI assistance into the systems employees use to complete operational work. This helps organizations add AI to existing processes without requiring users to move between disconnected tools.

Manage agents as they move from development and testing into production. Copilot Studio supports dedicated environments and lifecycle controls that help teams manage changes, deployment, and ongoing updates. A structured lifecycle makes it easier to maintain agents as business requirements and AI capabilities evolve.

Track agent adoption, usage, actions, and performance with Microsoft management and reporting tools. Organizations can use tools such as the Power Platform admin center, Microsoft Purview, and Viva Insights to understand how agents are being used and where they are delivering value. These insights help teams identify issues, improve agent experiences, and guide future AI investments.

Monitor agent usage and Copilot Credit consumption across your environment. Administrators can see how agent activity affects usage and spending as adoption increases. This visibility helps organizations manage costs, plan capacity, and scale successful agents more deliberately.