Build AI skills with AI training & adoption services
Give your teams the skills and confidence to use AI in their daily work. Rand Group helps organizations move beyond AI licenses that sit unused by delivering role-based training, change management, and ongoing adoption support that turns AI tools into lasting productivity gains.
AI only creates value when people use it well
Buying AI tools is the easy part. The real challenge is getting employees to use them effectively in their daily work. Even the most capable AI solutions can fall short if employees do not understand how the technology supports their roles or trust its outputs. Without proper training and guidance, teams may return to familiar processes, limiting productivity gains and reducing the return on your AI investment.
Rand Group helps organizations close the gap between AI access and adoption through practical, role-based training, change management, and ongoing support. We help employees build confidence, understand how to use AI responsibly, and incorporate it into their daily workflows. By tracking adoption and measuring results, business leaders can identify challenges, improve usage, and maximize the value of their AI investments.
Build practical AI skills
Teach employees how to write effective prompts, review AI output, and apply AI to the tasks they handle every day.
Increase confidence and trust
Address concerns about job security, accuracy, and data privacy openly, so employees feel comfortable using AI rather than avoiding it.
Get more from your AI investment
Track usage and outcomes to see where adoption is working, where it is stalling, and where more support will pay off.
Are your AI tools being used to their full potential?
Many organizations roll out AI and then see usage level off. Rand Group can assess your current adoption, identify where teams are getting stuck, and recommend the training and support that will make the biggest difference.
What can AI training and adoption services help you achieve?
AI adoption is as much about people and habits as it is about technology. Rand Group evaluates how your teams work today and designs training and change programs that fit their roles, skill levels, and systems. Depending on your tools and goals, AI training and adoption services can help you:
- Manage change and resistance with clear communication, leadership sponsorship, and support for teams adjusting to new ways of working.
- Build AI literacy so employees understand what AI can and cannot do, and when human judgment is still required.
- Develop prompting skills that help users get accurate, useful results from AI assistants and the AI built into your ERP and CRM.
- Deliver role-based training that shows finance, sales, operations, and service teams how to apply AI to their own workflows.
- Build governance into everyday AI use by teaching employees your AI policies, approved tools, data handling rules, and when to verify AI output.
- Measure adoption and impact through usage data, feedback, and business outcomes that show where AI is delivering value.
How we help your teams adopt AI
Rand Group’s AI training and adoption services meet your teams where they are, from first-time users to the power users who build their own agents. Each service can stand alone or combine into a full adoption program.
- AI literacy and everyday AI tools: Give every employee a common foundation in how AI works, where its limits are, and how to use the AI built into the tools they already have, such as Microsoft Copilot, Sage Copilot, and the AI features in NetSuite. Sessions focus on real tasks rather than feature tours.
- Role-based and process-based training: Tailor training to how each team works, from month-end close and invoice processing to sales follow-up and customer service. Employees see exactly how AI fits into the processes they own.
- AI champions program: Identify and train internal champions who model good AI habits, answer peer questions, and share success stories. Champions keep adoption growing long after formal training ends.
- Change management for AI: Plan communications, leadership messaging, and support structures that address concerns and build buy-in. Our approach draws on proven change management practices adapted for AI.
- Adoption tracking and optimization: Monitor usage, gather feedback, and connect AI activity to business outcomes. Regular reviews show where to add training, adjust policies, or expand AI to new teams.
Would I recommend Rand Group? Without hesitation. They have time and time again proven their ability to deliver the results we need on both the small challenges as well as the large projects.
Why partner with Rand Group for AI training & adoption?
Training grounded in real business processes
Learn AI in the context of your work. Rand Group consultants understand finance, operations, sales, and service processes, so training reflects the tasks your teams actually perform.
Business systems and AI expertise
Connect AI to the systems you rely on. Our team brings deep experience with Microsoft, Oracle NetSuite, and Sage, along with the AI capabilities built into each platform.
A people-first approach to change
Build trust before you scale. We address employee concerns directly and pair training with communication and leadership support, so adoption lasts.
Long-term partnership and support
Keep skills current as AI evolves. With a 90% client retention rate, Rand Group provides ongoing training, support, and optimization as new AI features become available.
Frequently Asked Questions (FAQs)
What is AI adoption?
AI adoption is the process of getting employees to use AI tools consistently and effectively in their daily work. It goes beyond providing access or licenses. Successful adoption includes training, change management, clear policies, and measuring whether AI is improving business outcomes.
Why do AI rollouts struggle with adoption?
Common barriers include unclear use cases, lack of training, concerns about job security, and low trust in AI output. Employees may also be unsure what data they are allowed to use. Addressing these barriers early through training and communication leads to stronger, longer-lasting adoption.
What should AI training include?
Effective AI training covers AI basics, prompting skills, how to review and verify AI output, and how to follow company AI policies. It should also include role-specific examples, so employees can apply AI to their own tasks right away.
Who should receive AI training?
Everyone who has access to AI tools should receive foundational training. Leaders, power users, and AI champions benefit from deeper sessions. IT and administrators also need training on configuration, security, and usage monitoring.
How do you measure AI adoption?
Adoption can be measured through usage data, active users over time, employee feedback, and changes in business metrics such as time saved or cycle times. Rand Group helps you define the measures that matter most for your goals.
Does AI training replace change management?
No. Training teaches people how to use AI, while change management helps them understand why it matters and supports them through the transition. Combining both leads to higher adoption and better results.
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