Complete support for your Solver Reports, Data Warehouse, and Dashboards
Rand Group offers complete support for your Solver Reports, Data Warehouse, and Dashboards, backed by decades of experience and deep platform expertise. Whether you’re troubleshooting, expanding your reporting capabilities, or aligning your data strategy, we provide the guidance and hands-on help to keep your solutions optimized and driving value.
Assisting our clients maximize the use of Solver with flexible support options
A Rand Group support plan provides access to a dedicated team of trained specialists in the Solver Suite who serve as a true extension of your business. At Rand Group, client success is our utmost priority and our data sciences team is equipped with the right resources who help make your data work for your business.
Rand Group offers a continuous improvement program that provides holistic support including business, technical, reporting, and analytics assistance beyond your software needs. Our support plans are fully tailored to meet your needs, whether you only want a few hours of support for emergencies or if you want a fully customized plan to build templates, configure a data warehouse or create additional reports and dashboards.
Support beyond budgeting and reporting needs
At Rand Group, we offer support services for not only your Solver Suite needs but also for ERP, CRM, Cloud Software Applications, and Integrations across major software providers. Our team of certified consultants have years of experience working with Oracle NetSuite, and Microsoft Dynamics products including Finance and Supply Chain, Business Central, Dynamics NAV, and Dynamics GP. This means that Rand Group can offer complete, front-to-back technology support, from infrastructure to business management solutions and analytics for all your business needs.
Certified partner with industry expertise
With a wealth of industry expertise and business acumen, Rand Group delivers scalable solutions utilizing experience gained across hundreds of implementations. That, combined with product knowledge and certifications across the Solver Suite enables us to better support our clients. Because we have the experience working with our clients across multiple industries like Oil and Gas, manufacturing, distribution, construction, healthcare, retail and non-profit, we understand the KPIs and metrics that are required for better insights into your business.
Data warehouse, reports, and dashboards
Depending on your data strategy, you may need reports and dashboards built with a multitude of systems as the data source. Whether it is legacy software that has historical data or more current transactional systems, a data warehouse solution can provide insights into data from multiple data sources. Our team of data scientists and software engineers will work with you to support not just setting up workflows, reports and dashboards but also with configuring a data warehouse from multiple data sources.
White Paper
How to choose the right Solver partner
The right Solver Partner can help optimize your systems, while the incorrect partner can put your entire data strategy at risk. Read the top 7 criteria for choosing a support partner plus get a list of questions to use when evaluating partners.
Offering personalized, flexible support options for your budgeting and reporting needs
Most providers focus on managing a single point of failure in a business, but Rand Group takes a more holistic approach. We possess the business, technical, industry, and accounting expertise to fully support your users and the objectives of your organization. We continually assist in optimizing solutions to create more profitable and efficient businesses.
Breadth of Services
Many support providers only provide break fix or operational questions as part of support. At Rand Group we view support differently – as a complete, integrated IT services support platform for your business applications and underlying infrastructure.
Industry Knowledge
Rand Group has experience in multiple industries including manufacturing, distribution, equipment rental, professional services, oil/gas, engineering, procurement, and construction plus many more.
Responsiveness
We provide guaranteed response time and extended standard working hours of 7 am to 7 pm CST and 24/7 support is available for an additional fee. We use the latest remote access tools to connect with our clients wherever they are.
Partnership
We are dedicated to long-term partnership and support of our clients as evidenced by our 90% client retention rate and the fact that over 60% of our clients switched to Rand Group from different firms.
Assessments
Rand Group provides a full range of health check and assessment offerings for new and existing clients to help assess the health of their current system and recommendations to get the most out of their systems.
Support Contracts
Rand Group provides a range of support contract options flexible enough for any organization ranging from the occasional support request to full managed services. You have the ability to purchase additional hours directly from our portal.
Support Requests
Support requests can be submitted via email, phone, or through our support portal. Regardless of how a support request is submitted, all requests are visible in the support portal where real time information about support requests are displayed.
Support Portal
Our Support Portal is a real-time graphical representation of the status of your support contract, when and where you use your support time, outstanding cases including up-to-date statuses, and contains your full case history.
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