Trusted Sage support to empower your business
Your Sage solution is a vital part of your daily operations; it is critical that your system operates smoothly for successful business outcomes. Rand Group provides expert Sage support services to ensure your system stays on track, evolves with your business, and delivers maximum value. We provide our clients personalized support, troubleshooting, system enhancements, and custom training. By partnering with Rand Group you gain more than technical expertise, you gain a long-term ally committed to your success.
Building long-term partnerships: your success is our success
At Rand Group, we prioritize building lasting partnerships with our clients because we believe that success comes from collaboration and trust. Our team is dedicated to providing ongoing support and tailored services designed to meet the unique needs of your business. Whether it’s navigating complex financial processes, adapting to industry changes, or seizing new growth opportunities, we’re here to help you overcome challenges and achieve your goals every step of the way.
Our dedicated team of support consultants can support you on Sage 100, Sage Intacct, and a portfolio of Sage add-ons. Standard support plans include:
- Troubleshooting
- Issue resolution
- Technical support
- How-to questions
Responsive support you can rely on
Timely support is crucial when system issues occur. Our help desk team in Dallas, Texas, is available Monday to Friday, 8:30 am to 5:00 pm Central. For mission-critical applications, we offer 24/7 support to ensure uninterrupted service. We also provide flexible service level plans tailored to your organization’s needs.
Extensive Sage ERP support expertise
For over 35 years, Rand Group has been a trusted partner of Sage, building a deep understanding of Sage ERP solutions and a reputation for delivering exceptional support. Many of our consultants have over 20 years of hands-on experience with Sage products. This extensive expertise allows us to quickly identify and resolve issues, ensuring your systems operate efficiently with minimal downtime.
Dedicated diamond-level Sage partner
We’ve exclusively partnered with Sage since we began, over 35 years ago. We’re proud to have achieved diamond-level partner status, consistently ranking in the top tier of Sage partners. We’re also honored be be recognized a top Sage partner by G2, the independent review site, and by industry publications including Accounting Today’s VAR 100.
MIcroAccounting (now part of Rand Group) has been a tremendous resource, always ready with answers and new ideas to help us optimize our processes. The partnership truly adds value to our business.
Sage 100 upgrade services — maximize efficiency and minimize downtime
Keeping your Sage 100 software up-to-date is key to getting the most from your Sage 100 maintenance fees while unlocking new features, performance improvements, and critical fixes. Furthermore, staying updated also ensures compatibility with operating systems, security updates, and future Windows enhancements. Proactively planning ERP upgrades minimizes disruptions and ensures long-term system stability.
At Rand Group, our phased approach to upgrades reduces downtime, controls costs, and minimizes inconvenience. We focus on a smooth transition and building staff confidence with the updated system. Here’s our process:
- Upgrade Planning Meeting
- Phase I: Planning and Preparation for Data Conversion and Customizations
- Phase II: Test Environment and Training
- Phase III: Final Migration, Conversion, and Go-Live
Customize Sage 100 to fit your business with our expert services
Our team of accounting and industry experts is here to help adapt Sage 100 to your unique business needs. With our extensive experience and a deep understanding of Sage 100, we offer a range of customization options and additional services including:
- Custom reports and dashboards: Gain insights into your business performance with tailored reports and dashboards that provide the information you need at a glance.
- Crystal reports: Create detailed, professional-grade reports that are easy to understand and share across your organization.
- Database analytics: Leverage powerful data analysis to uncover trends, improve decision-making, and optimize operations.
- Integrations and add-on solutions: Connect your Sage 100 system with other business applications to enhance efficiency and streamline workflows.
- Data import/export: Simplify the migration of data between systems or formats, ensuring accuracy and saving valuable time.
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