Tailored, Expert Support for Your Entire Business
Your business solutions were designed to add value and efficiency to your operation. You count on these systems every day, so if something isn’t working right, it’s not only frustrating, it’s costly. And that’s just not acceptable.
Rand Group has the solution.
We’re in the business of helping people use technology for operational success. And that means more than just selling you a solution. We provide Business Advantage Support to all clients who understand the value of having an ally in their business.
Our support contracts come with access to local, knowledgeable staff that are specifically trained on your solution. We also provide support outside of your business applications, to enable your entire operation to succeed. We complete our offering with access to our practical, powerful Support Portal, and complimentary 24/7 online training programs.
Complete end-to-end support for your organization – a true competitive advantage.
Beyond Just Technical
Not all support is created equal. While most providers focus solely on managing the single point of failure in your business application, we take a more holistic approach; treating the symptoms of a larger problem may work short term, but it won’t solve the underlying cause. What’s more, we don’t just provide support for your business applications, but for your accounting processes and financial needs as well.
We possess the business, technical and accounting expertise to fully support you, beyond your software needs.
Technical and Applications Support
Comprehensive support for your business software
Accounting & Financial Support
Accountants with degrees who know your software and help with:
- Audit support through PBC assistance
- Sub-ledger account schedule creation and support
- Accounting and reconciliation support
- Business analysis support through report creation
- Business process automation support
- Training materials preparation
- System documentation development for SOX
Business Advantage Support from Rand Group offers business surety in the form of a guaranteed annual investment, service level based on agreed response times, CPE credit availability and standard operating hours from 7:00am – 7:00pm CST, Monday to Friday, with 24/7 coverage available.
“ Recently we had an issue with some item costs. The Rand Group support team stayed late the day before Thanksgiving to help us out to make sure we had the solution we needed in place before we went into month end. They had all of the expertise, they had the experience; and it was extremely helpful for us to have them help us through the process. ”
Leverage Our Portal
The Business Advantage Support Portal was designed with you in mind. It’s more than just a place to submit your ticket. It offers a real-time, graphical representation of the status of your support contract, when and where you use your support time, how many cases are outstanding, and your full case history.
Log-in with your Microsoft or Google account, and immediately review your support dashboard which includes:
- View open cases
- Create a new case
- Access full case history and details
Support Contract Status:
- See the status of your support contract, in real-time, so you can make swift business decisions, including hours purchases, hours used and hours remaining or pending
- Investigate cases to determine where most of your support hours are being spent
- Get a quick visual overview, or drill down for more granular detail<l/i>
- An overall view of your support use, represented with charts and graphs
- Purchase additional support hours from right inside the portal, so no support case is made to wait
And with our permissions based access, you control who can view the dashboard, submit cases or purchase additional hours.
Continuous Access to Collective Microsoft Technical Knowledge
Rand Group is dedicated to helping our clients learn and thrive. We don’t view support as just issue resolution, we view it as overall guidance for your business. And that includes continual learning.
We create content every day. That content builds the basis of our Dynamics 101 training courses, which we offer to all of our Business Advantage Support contract clients, regardless of tier.
Dynamics101 is your source for tailored courseware, including blog posts, how-to’s, video guides and more, all targeted to your product. We have an academy for Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics CRM, Microsoft SharePoint and SQL Server.
Flexible Support Plans
Rand Group Business Advantage Plans are tailored to meet your needs. Whether you only want a few hours of support for emergencies, or you prefer a fully customized plan for managing the most sophisticated company’s needs, we have options. Whatever plan you choose the quality of service remains consistent.
Note: All Advantage plans can be upgraded to a faster response time. Ask your Rand Group consultant for additional information.
Access and Availability
Working hours 7 – 7 CST Monday to Friday, and 24 / 7 on an adjusted fee basis.
- Support Portal
- E-mail to Case
- Dedicated 800 Support Number, Dial 1-866-714-8615
- Dynamics 101 Training Courses
You Deserve More
Get A Quote
Every business needs an advantage, and Rand Group can provide one for you. Our clients enjoy fast resolutions, pragmatic approaches and above par dedication from our qualified technical and accounting resources. We run with a 90% client satisfaction rate, and we’re ready to help give your business the advantage it needs to compete and win over your competition.
Please fill out the following form and a representative from Rand Group will contact you shortly.
7 Key Criteria for Selecting a Support Plan Provider
When selecting a Microsoft Dynamics ERP (AX, NAV, GP) Support Partner, it is imperative that you choose the right provider. To help you with...
– Software Delivered as Promised. No Surprises.