NetSuite rescue and recovery services
While not common, there is potential for NetSuite implementations to fail, either from lack of clear business requirements, an inexperienced implementation team, or poor project/change management. Rand Group’s expert NetSuite consultants can help you turn things around. We specialize in rescuing troubled ERP and CRM implementations at any stage. We can help you regain control, restore confidence, and unlock the full potential of your NetSuite investment.
Recover your NetSuite implementation with confidence
Whether your project stalled mid-way, failed to meet expectations, or your new solution isn’t delivering results, Rand Group is the partner you need to course-correct and move forward with confidence. As a trusted NetSuite Alliance Partner, we specialize in rescuing ERP and CRM implementations. We bring deep technical expertise, business insight, and a proven methodology to every recovery engagement.
Our U.S. and Canada-based team of software engineers, consultants, and NetSuite experts will work side by side with your organization to identify what went wrong, craft a tailored recovery plan, and realign your system with your business goals. We don’t just patch problems, we build a sustainable solution that delivers long-term value, scalability, and performance. With Rand Group guiding your NetSuite rescue, you can recover lost ground, drive meaningful business outcomes, and finally realize the full potential of your investment.
When others fall short, Rand Group delivers
Over 60% of Rand Group’s clients turned to us after a disappointing experience with another provider. They chose Rand Group to rescue their projects—and stayed because we deliver. With a client retention rate above 90%, we don’t just fix failed NetSuite implementations; we build lasting partnerships focused on results. Our team of certified NetSuite consultants are equipped to turn around underperforming systems to get your team back on track.
Making NetSuite work for your business
At Rand Group, we specialize in realigning NetSuite implementations to reflect your organization’s true goals, processes, and priorities. Whether your initial project missed the mark or your business has evolved, we focus on adapting and refining your NetSuite solution to ensure it delivers lasting value. Our team includes CPAs, business process experts, NetSuite-certified consultants, and software engineers, each with deep knowledge of both the technology and the business operations it supports. This dual perspective allows us to reconfigure and enhance your system with precision, ensuring your technology works for your business from day one of use.
Rand Group's custom approach
Rand Group specializes in tailoring NetSuite to align seamlessly with your industry-specific requirements and existing technology ecosystem. We go beyond out-of-the-box functionality to ensure your ERP solution is configured for how your business truly operates. Whether you’re in manufacturing, professional services, wholesale distribution, or another industry, we ensure your NetSuite environment works cohesively within your broader tech stack. Rand Group is your trusted partner for reworking a NetSuite implementation to drive real results.
Ready to recover your NetSuite investment?
Turn your NetSuite failure around with Rand Group. Our NetSuite experts will evaluate your current system, pinpoint the challenges impacting performance, and create a tailored recovery plan. Regain control of your NetSuite solution, unlock its full value, and move forward with clarity and confidence.
Why you might need a NetSuite recovery
Even though NetSuite is a powerful and flexible cloud ERP, implementation challenges can arise that are often unrelated to the platform itself. Many failed NetSuite projects stem from poor planning, misaligned business requirements, or working with an inexperienced partner who lacks a deep understanding of the system’s capabilities. Without a strong strategy, technical expertise, and effective change management, even the best intentions can result in costly setbacks, low user adoption, and underwhelming results.
Common reasons NetSuite implementations fail include:
- Insufficient planning and unclear business objectives
- Poorly designed configurations that don’t reflect actual processes
- Lack of user engagement or training leading to resistance
- Inexperienced or underqualified implementation team
- Integration issues with other systems
- Data migration errors or incomplete historical data
The level of care, thoughtfulness, and in-depth knowledge provided by Rand Group exceeded our expectations. We now have a partner who not only understands NetSuite but also comprehends the intricacies of accounting and finance.
Rand Group has become an extension of our internal technical team, providing invaluable support as we continue to grow.
Maximize your system potential with Rand Group’s NetSuite rescue and recovery services
Operational business applications are key to reaching your goals—and when NetSuite projects stall, Rand Group is here to help. Our Rescue & Recovery services are tailored to diagnose and resolve issues, from system health checks to failed implementations. With expert architects and engineers on your side, you can restore performance and move forward with confidence.
Failed Implementation Recovery
There are a number of reasons why a NetSuite implementation project can fail or not deliver the results you expected. Rand Group is experienced at recovering NetSuite failed implementations and delivering software as expected to meet your NetSuite business requirements.
Improve Implementation ROI
Rand Group is your partner to evaluate your software and identify areas for improvement to boost your return on investment. Our approach to improving ROI aims at understanding your requirements first and then advising on the best approach to elevating your implementation specific to your business and users.
Performance Optimization
Large and complex business applications such as NetSuite can experience slow performance if not maintained regularly. Our team will conduct a thorough diagnostic of your NetSuite system and provide recommendations on how to optimize its performance, ensuring your business runs smoothly and efficiently.
Implementation Health Check
Our Implementation Health Check will provide a comprehensive evaluation of your current NetSuite system, uncovering its strengths and limitations and identifying areas for optimization. With our detailed action plan, you can be confident in making informed decisions to help your NetSuite solution work better for your business.
Case Study
NetSuite rescue and recovery: UWH’s transformation with Rand Group
Unified Women’s Healthcare (UWH) faced operational challenges and engaged Rand Group to revitalize their existing NetSuite system. Explore how Rand Group helped revive UWH’s NetSuite implementation by addressing inefficiencies, bridging knowledge gaps, and optimizing their NetSuite environment.
Case Study
NetSuite rescue and recovery: UWH’s transformation with Rand Group
Unified Women’s Healthcare (UWH) faced operational challenges and engaged Rand Group to revitalize their existing NetSuite system. Explore how Rand Group helped revive UWH’s NetSuite implementation by addressing inefficiencies, bridging knowledge gaps, and optimizing their NetSuite environment.
Why partner with Rand Group for NetSuite rescue and recovery?
Proven rescue partner
Over 60% of our clients came to Rand Group after struggling with other partners. They rely on us to step in where others fell short—and to deliver results that meet real business needs.
90% client retention rate
With a client retention rate exceeding 90%, our focus isn’t just on fixing immediate issues—it’s on building lasting partnerships. Clients stay with Rand Group because we continue to deliver value well beyond go-live.
Expertise in crisis management
We’re experienced in resolving complex NetSuite imeplementation failures, quickly identifying root problems, and applying practical recovery strategies that restore stability and drive long-term success.
Decades of experience
As a certified NetSuite Alliance Partner, our team brings decades of hands-on experience with NetSuite’s cloud-based solutions. That expertise translates into clear guidance and successful project outcomes.
Frequently Asked Questions (FAQs)
What are NetSuite rescue and recovery services?
Rescue and recovery is the process of diagnosing and correcting a failed or dissapointing NetSuite implementation. It involves identifying root issues, whether technical, strategic, or organizational, stabilizing the environment, and realigning the system to support business goals. The goal is to restore trust in the solution and ensure it delivers expected value.
What are some NetSuite implementation red flags?
Common warning signs of a failed NetSuite implementation include missed deadlines, budget creep, low user adoption, poor system performance, and difficulty accessing accurate data. If you are seeing these signs of underperformance from your NetSuite application, it might be a good time to call in back up with a trusted partner like Rand Group.
Can Rand Group take over if our previous implementation team didn’t finish the project?
Yes. Rand Group specializes in stepping into incomplete or failed NetSuite projects. Whether the system was never fully deployed or simply isn’t working as expected, we’ll assess what’s in place, identify the root causes, and develop a clear path forward based on your business needs.
Is my implementation salvageable or do I need to start over?
That depends on the state of the implementation. We start with a diagnostic assessment to determine the issues and pain points you are facing, and to determine the rescue plan. Where possible, we try and salvage the existing project; however, sometimes a foundational step in the project was done incorrectly and it will be necessary to start over. Rand Group will help guide you through this process and get you on the road to recovery.
Do you provide support after the recovery process is complete?
Yes! Recovery can be the beginning of your partnership journey with Rand Group. We offer ongoing NetSuite support services including system monitoring, updates, optimization, and user training. Our goal is to ensure your NetSuite solution continues to adapt with your business and deliver long-term value.
