Get custom NetSuite support from a trusted NetSuite Solution Provider
Enhance your implementation with expert NetSuite support from Rand Group
Rand Group offers a continuous improvement program that provides holistic NetSuite support including business, technical, and accounting assistance. Our NetSuite support plans are fully tailored to meet your needs, whether you only want a few hours of support for emergencies or if you want a fully customized plan to manage your applications and infrastructure.
A Rand Group support plan provides access to a dedicated team that is a true extension of your business. Our team of NetSuite experts — application consultants, software engineers, and data scientists are committed to helping unlock the full potential of your system.
NetSuite support to maintain and optimize your solution
As your business grows, you need a proactive managed service that optimizes your software investment to scale alongside your business. Rand Group’s designated NetSuite support personnel provide guidance, configuration support, ongoing optimization, analytics, and customization assistance that your users need.
Providing comprehensive cloud customization support
Whether you have an extended custom NetSuite solution to fit your business needs or other third party integrations to drive seamless business transactions, our team of experienced software engineers are here to support. Backed by our team of technology specialists and industry experts, our software engineering team can support and enhance your custom apps built on the SuiteCloud platform.
Advanced partner support program
Rand Group is a part of NetSuite’s Advanced Partner Support program which provides functional and technical assistance for client implementations. This includes telephone case submissions, performance troubleshooting and assistance, product guidance, and release planning for all NetSuite solutions including NetSuite ERP, NetSuite CRM, SuiteCloud, SuitePeople, SuiteProjects, and SuiteCommerce.
White Paper
6 Criteria for choosing a NetSuite Partner
Choosing the right NetSuite partner can propel your business forward, while the wrong one can hinder progress. Discover our top 6 criteria for selecting the best NetSuite partner, along with a list of questions to aid in the evaluation process. From expertise in NetSuite implementations to a proven track record of successful collaborations, ensure you make the right choice to drive your business towards success.
White Paper
6 Criteria for choosing a NetSuite Partner
Choosing the right NetSuite partner can propel your business forward, while the wrong one can hinder progress. Discover our top 6 criteria for selecting the best NetSuite partner, along with a list of questions to aid in the evaluation process. From expertise in NetSuite implementations to a proven track record of successful collaborations, ensure you make the right choice to drive your business towards success.
Not all NetSuite support is the same
Most NetSuite support providers focus on managing a single point of failure in a business, but Rand Group takes a more holistic approach. We possess the business, technical, industry, and accounting expertise to fully support your NetSuite users and business objectives. We continually assist in optimizing solutions to create more profitable and efficient organizations.
Breadth of Services
Many support providers only provide break-fix support or answer operational questions. At Rand Group we view support differently — as a complete, integrated IT services support platform for your applications and infrastructure.
Industry Knowledge
Rand Group has extensive experience in manufacturing, distribution, equipment rental, professional services, oil/gas, engineering, procurement, construction, and other industries.
Responsiveness
We provide guaranteed response times and extended standard working hours of 7 am to 7 pm CST. Rand Group also offers 24/7 NetSuite support using remote access tools to connect with clients wherever they are.
Partnership
We are dedicated to long-term partnership and support of our clients as evidenced by our 90% client retention rate. Additionally, over 60% of our clients switched to Rand Group from other support firms.
Assessments
Rand Group provides a full range of health check and assessment offerings of current systems for new and existing clients to provide recommendations and help businesses to get the most out of their software solutions.
Support Contracts
Rand Group provides a range of NetSuite support contract options flexible enough for any organization ranging from the occasional support request to full managed services. Clients can purchase additional hours directly in the support portal.
Support Requests
NetSuite support requests can be submitted via email, phone, or through our support portal. Regardless of how a support request is submitted, all requests are visible in the support portal where real time information about support requests are displayed.
Support Portal
Our NetSuite Support Portal is a real-time graphical representation of the status of your support contract, when and where you use your support time, outstanding cases including up-to-date statuses, and contains your full case history.
Case Study
Optimize NetSuite with Rand Group support
Empower your business with seamless NetSuite support from Rand Group. Discover how Rand Group helped Unified Women’s Healthcare (UWH) unlock the full potential of NetSuite and overcome operational challenges, streamline processes, and achieve unparalleled efficiency.
Case Study
Optimize NetSuite with Rand Group support
Empower your business with seamless NetSuite support from Rand Group. Discover how Rand Group helped Unified Women’s Healthcare (UWH) unlock the full potential of NetSuite and overcome operational challenges, streamline processes, and achieve unparalleled efficiency.
Expert support from a trusted NetSuite Solution Provider
With locations across the U.S. and Canada, Rand Group is your partner to support your NetSuite solutions whether side by side at one of our locations or virtually across the U.S. and Canada. Our consultants will even travel to you to provide in-person, hands on support as needed.
Our locations are:
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