What is NetSuite Field Service Management?

Provides a drag-and-drop scheduling board to create and assign service orders. Managers can see technician availability and locations so they can dispatch the right technician to the right job at the right time. The system accounts for each technician’s schedule and skills to reduce response times and overbooking. Dynamic scheduling optimizes resource utilization and ensures timely service delivery.

Comes with a dedicated mobile app that gives field technicians all the information they need on the go. Technicians can view job details, customer history, and asset information from their smartphone or tablet, even on-site. No more calls back to the office for missing information. They can also update job status, capture photos or signatures, and record parts used in real time, improving accuracy and communication.

Track fixed assets, customer-owned equipment, and sub-assets in one system. NetSuite FSM gives visibility into asset hierarchy, service history, warranty details, and usage patterns. From installation to decommissioning, you can monitor asset performance, costs, and required maintenance. This reduces downtime, improves service planning, and extends asset life.

Extends NetSuite’s inventory management to field operations. With FSM, you can track the spare parts and tools each technician carries in real time. The app allows technicians to consume parts from inventory during a job and update inventory records in the field. This ensures the right parts are on hand for each job, increasing first-time fix rates and avoiding extra trips.

Links field service work to NetSuite’s sales orders and invoicing. As work orders are completed and parts used are logged, FSM can generate accurate invoices in real time. Customers can be billed immediately for labor and materials used, with reduced errors and no double entry. For recurring services or maintenance contracts, you can set up recurring invoices and payment schedules to streamline billing cycles.

All field data flows into one system, enabling real-time analysis. Track job profitability, technician performance, and service contract margins. Built-in KPIs help you monitor operational trends and performance benchmarks. With improved visibility, you can make faster decisions and identify opportunities to improve efficiency and revenue.