NetSuite CRM capabilities

Segment data to deliver personalized marketing campaigns based on demographics, purchase trends, response patterns, support histories, and other characteristics. Automate marketing campaigns across all the channels your prospects visit, including website, email, events and social media.

Create landing pages with custom forms to capture leads. Web form completions are entered into NetSuite CRM in real-time and routed immediately to the right salesperson. Sales instantly receives leads with detailed information, empowering a quick responses and high conversion rates.

Assign, manage, and route customer support cases then track according to product, issue, case type, partner, or customer. Monitor customer service metrics including call resolution times, customer satisfaction, subscription renewals, call volumes, and case trends to improve customer service.

Create a customer portal for support case submissions, order status tracking, and interactive communications. NetSuite CRM capabilities allow customers to view and pay invoices or submit return authorizations without having to contact support.

Enable resellers and partners to place and track orders, register their leads, and automatically notify channel managers to monitor sales activity and provide better support. Gain insight into joint marketing efforts by measuring acquisition costs and conversion rates.

Equip channel managers and partners with real-time lead, customer, and sales data to cultivate an educated, collaborative, and productive channel. Give partners access to relevant information, sales enablement materials and marketing assets in an online database.

Use built-in reporting, real-time analytics, and role-based dashboards to monitor and track performance over a set period of time. Align marketing and the sales funnel by attributing qualified leads and sales to specific marketing campaigns.