The ultimate 2024 NetSuite implementation guide

Embarking on a NetSuite implementation journey is more than just adopting new software; it’s about revolutionizing the way your organization operates, leveraging technology to streamline processes, and ultimately driving business success. Throughout this comprehensive guide, we will delve into various aspects of NetSuite implementation, offering insights and guidance to help you navigate this transformative process with confidence. From understanding the core functionalities of NetSuite to choosing the right implementation partner and addressing common challenges, we’ll cover everything you need to know to ensure a successful NetSuite deployment.

In this blog, we will explore the following topics:

• What is NetSuite?
• What is a NetSuite implementation?
• What are my NetSuite implementation options?
• What are the steps for a successful NetSuite implementation?
• How long does it take to implement NetSuite?
• How much does it cost to implement NetSuite?
• Common NetSuite implementation issues
• Benefits of working with a NetSuite implementation partner
• NetSuite implementation FAQs

NetSuite is a cloud-based business management platform. At its core, NetSuite is a comprehensive enterprise resource planning (ERP) system, empowering businesses with a wide array of capabilities tailored to enhance operational efficiency and drive growth. Its evolution has seen the integration of customer relationship management (CRM), human resource management (HRM), eCommerce, professional services automation (PSA), and more, making it a comprehensive solution for diverse organizational needs.

Encompassing back-office financials to front-end customer experiences, NetSuite offers a unified business management platform that operates seamlessly in the cloud. NetSuite prides itself on providing a user-friendly and adaptable solution aimed at optimizing operational visibility and accelerating business performance. Through its integrated suite of applications, NetSuite enables businesses to manage accounting, order processing, inventory, production, supply chain, and warehouse operations efficiently, providing clear visibility into data and tighter control over operations.

A NetSuite implementation involves configuring the NetSuite platform to meet a business’s specific needs. This includes tasks like customizing modules, integrating with other systems, migrating data, and training users to utilize the software effectively. Essentially, it’s about tailoring NetSuite to serve as the central hub for business operations, streamlining processes, and enhancing productivity. The primary aim of a successful NetSuite implementation is to achieve tangible results that drive business growth. By customizing NetSuite to address specific requirements, organizations can benefit from improved efficiency, better decision-making with real-time data, and significant cost savings. However, achieving these outcomes requires a strategic approach that focuses on aligning the implementation with business objectives and meticulous attention to detail throughout the process.

A tailored implementation approach is crucial to ensure that NetSuite effectively meets the organization’s unique needs. This involves understanding business processes, identifying pain points, and customizing the platform accordingly. The implementation journey typically involves several phases, including envisioning and design, building, testing, deployment, and user adoption. Each phase plays a vital role in shaping the success of the implementation, laying the foundation for sustainable growth and long-term success in leveraging NetSuite as a strategic business asset.

When implementing NetSuite, a company has a choice to either implement NetSuite by themselves, with Oracle NetSuite directly, or with a third-party company that has been certified by NetSuite through the Solution Provider Program, also called a NetSuite partner. There are advantages and disadvantages to each implementation method. The choice of whether to use a NetSuite partner or not comes down to approach and cost.

When considering the implementation of NetSuite, one option available to companies is self-implementation. This approach involves utilizing internal resources and expertise to configure and deploy NetSuite independently. While this approach may offer potential cost savings by bypassing consulting fees and providing direct control over the process, it’s generally not recommended unless the company possesses a team of experienced resources. Self-implementation demands significant time and effort from internal teams, potentially impeding regular tasks and risking delays or failures in the implementation, which could lead to increased costs and diminished return on investment (ROI). Therefore, self-implementation is most suitable for organizations with robust internal resources and minimal customization requirements.

Additionally, while there may be potential cost savings by not having to pay consulting fees, it is crucial to weigh this against potential risks. A delayed or unsuccessful implementation could lead to increased expenses in the long term. Without expert guidance, the organization might struggle to fully exploit the system’s capabilities, impeding its ability to maximize ROI. Therefore, thoughtful consideration of the organization’s resources, expertise, and preparedness for self-implementation is imperative to mitigate these risks and secure a successful outcome.

Another option for NetSuite implementation is to work directly with Oracle NetSuite. This approach involves collaborating with NetSuite’s internal teams to configure the software’s features and functions according to business needs. While direct access to NetSuite is beneficial, this method primarily focuses on software configuration rather than tailoring solutions to specific business requirements. Additionally, communication challenges may arise when working with offshore resources, impacting responsiveness and overall implementation efficiency. Despite these potential drawbacks, implementing with NetSuite Direct typically incurs lower initial costs compared to working with a NetSuite partner, making it attractive for organizations with a limited budget seeking a straightforward setup without extensive customization needs.

Alternatively, companies can opt to partner with a NetSuite Solution Provider certified by NetSuite. These partners offer tailored solutions and expert guidance throughout the implementation process. Taking a consultative approach, NetSuite Solution Providers focus on addressing specific business needs and maximizing the benefits of the implementation. With expertise across various industries and regions, these partners ensure a customized solution aligned with the organization’s requirements. Moreover, they provide ongoing support and assistance post-implementation, enhancing the long-term success of the NetSuite deployment. While partnering with a NetSuite Solution Provider may involve higher initial costs compared to other options, selecting a reputable and experienced partner can significantly enhance the implementation’s success and long-term ROI. Therefore, this approach is ideal for organizations seeking a strategic and customized approach to NetSuite implementation. For more in-depth guidance on selecting the right NetSuite Solution Provider for your business, we encourage you to read our whitepaper on the top 6 criteria for choosing a NetSuite partner.

A successful NetSuite implementation requires careful planning, execution, and ongoing support to ensure optimal results for your business. The steps included in a traditional NetSuite implementation are Envisioning & Design, Build, Test, Deploy, and User Adoption. While not every NetSuite Solution Provider may follow these exact steps, we believe in following this structured approach that encompasses each phase of the implementation process, to ensure the highest level of success for our clients. At Rand Group, we have been offering implementation services since 2003, and our team has perfected our methodology over the years. Our best practices, documentation, and tools are designed to help you implement effective technology strategies that drive growth and success for your business.

The duration of the implementation can vary significantly based on multiple factors including the size and complexity of the business, the level of customization required, and the engagement of the project team. Understanding these variables is essential for establishing a realistic timeline and ensuring the successful execution of the implementation process. It is crucial to allocate extra time for unforeseen challenges that may arise during implementation. Unexpected issues, such as data inconsistencies or integration complexities, can impact timelines and necessitate additional resources to resolve effectively.

The duration of a NetSuite implementation can be influenced by various factors, including:

• Size of the business
• Complexity of business processes
• Level of customization required
• Integration needs with third-party software
• Data migration complexity
• Availability and engagement of the project team
• Unforeseen technical challenges
• Organizational readiness for change

Additionally, the chosen implementation approach significantly impacts the timeframe. There are two main approaches: traditional NetSuite implementation, typically spanning 3 to 6 months, and rapid activation implementation, completed within 6 to 12 weeks.

A traditional NetSuite implementation typically ranges between 3 to 6 months, depending on the specific needs and complexities of the business. This methodical approach adheres to Rand Group’s methodology, rooted in industry best practices, to ensure the software’s effective customization and deployment across the organization. It prioritizes a structured, phased process, facilitating the seamless integration of NetSuite into the business ecosystem.

The timeline below shows timeframe estimates for each phase of a traditional implementation:

At Rand Group, we offer rapid activation services for businesses that do not require extensive customizations or integrations with third-party software. With our expertise and streamlined approach, we can get businesses up and running on NetSuite in just 6-12 weeks. Partnering with Rand Group ensures that your NetSuite implementation is completed swiftly and successfully, enabling you to unlock the full potential of the platform and drive business growth. This approach utilizes a different sequence of steps and can be a good choice for businesses with minimal customization requirements.

The timeline below shows timeframe estimates for each phase of a rapid activation implementation:

The average cost of a NetSuite implementation typically ranges between $30,000 and $300,000, depending on various factors such as the complexities of your organization, the number of companies involved, customizations, and integrations. This cost includes the one-time expenses associated with the implementation process, consisting of evaluating specific business requirements, configuring and customizing NetSuite to unique needs, integrating with third-party systems, training, data migration, and assistance during go-live.

Several factors contribute to the overall cost of a NetSuite implementation. The scale of the organization, including the number of users and the level of customization required, directly influences implementation expenses. Additionally, complexities such as multinational or multicurrency requirements, intricate business processes, and extensive customizations can further increase implementation costs. These factors highlight the importance of assessing the unique needs and complexities of the organization to accurately estimate the costs involved in implementing NetSuite effectively.

It is possible to find cheaper NetSuite implementation options. However, implementations with significantly lower costs often involve offshore resources that may lack understanding of US accounting and business processes, face language barriers, and operate in different time zones. Such low-cost options may result in failed implementations or implementations that fall short of fully utilizing NetSuite’s capabilities. Correcting a failed or sub-par implementation can often incur costs twice as much as doing it right the first time. Therefore, investing in a thorough and well-executed implementation process is crucial for maximizing the benefits of NetSuite for your organization.

Software implementation projects are high-stakes endeavors that require significant time, effort, and resources from organizations. Implementing a NetSuite system typically involves every part of the organization and necessitates a substantial upfront investment. Given the significant business impact of software implementations, it is imperative that the project is executed correctly from the outset. However, due to the complexity of implementation projects, there are numerous reasons why a project may encounter issues or fail.

Reasons a NetSuite implementation may fail:

• Poor planning: This refers to inadequate or incomplete planning processes before the implementation begins. It includes insufficiently defining project scope, goals, and requirements, which can lead to misunderstandings, delays, and scope creep during implementation.
• Lack of training and support: Insufficient training and support for end-users can hinder adoption and utilization of the new system. Without proper training, employees may struggle to understand how to use NetSuite effectively, leading to frustration and resistance to change.
• Insufficient testing: Inadequate testing during the implementation process can result in undiscovered defects or issues within the system. This can lead to disruptions in business operations post-implementation, as critical functionalities may not work as expected.
• Poor project management and leadership: Ineffective project management and leadership can lead to miscommunication, missed deadlines, and lack of accountability. Without strong leadership and clear direction, the implementation process may lack focus and fail to meet objectives.
• Lack of experience on the implementation team: The implementation team may lack the necessary expertise or experience to effectively execute the project. This can result in inefficient processes, incorrect configurations, and suboptimal utilization of NetSuite’s features and functionalities.

The NetSuite implementation process requires substantial investments in resources and time and have significant business impact. However, partnering with the right NetSuite implementation team can mitigate these challenges and maximize the benefits of the project. An experienced NetSuite partner brings expertise, guidance, and best practices to the implementation process, ensuring smooth deployment, improved ROI, and enhanced performance optimization. With the support of a knowledgeable partner, organizations can navigate complexities effectively, address potential issues proactively, and drive long-term business success with NetSuite.

Partnering with a NetSuite Solution Provider for your implementation can significantly enhance the success and efficiency of your NetSuite deployment. These partners play a crucial role throughout the implementation journey, offering expertise, guidance, and support to ensure a smooth transition to NetSuite. NetSuite Solution Providers bring deep expertise in NetSuite and ERP solutions, guiding organizations through the complexities of implementation. They assist in evaluating business requirements, customizing the system, and optimizing processes to maximize ROI. Partner teams work closely with organizations to tailor NetSuite to their unique needs, identifying and addressing specific business processes, and providing customized configurations and solutions that align with organizational goals. Additionally, NetSuite Solution Providers offer comprehensive training and support to ensure effective user adoption, equipping organizations with the knowledge and resources needed to leverage NetSuite’s capabilities fully and drive long-term success.

Rand Group is your trusted NetSuite partner throughout the implementation journey, offering a range of benefits to ensure your NetSuite investment delivers tangible business improvements. With our deep expertise in NetSuite and ERP solutions, we align technology solutions with your business strategy, driving digital transformation and operational excellence. Our careful planning and implementation methodology, coupled with a highly skilled team, guide you through the process of getting up and running with NetSuite. We provide tailored solutions, customized configurations, and ongoing support to meet your evolving business needs.

As your implementation partner, Rand Group offers:

• Comprehensive implementation services: From initial consultation to ongoing support and optimization, we provide end-to-end implementation services to ensure a smooth transition onto NetSuite.
• Expert guidance and support: Our team of experts offers guidance and support at every stage of the implementation process, ensuring alignment with business objectives and driving long-term success.
• Proven methodology: With decades of experience, we have perfected our implementation methodology, incorporating best practices, documentation, and tools to help you implement effective technology strategies.
• Post-go-live support: We offer a continuous improvement program that provides holistic support, including business and technical assistance beyond basic NetSuite support needs, to ensure ongoing success and ROI.

Discover how Rand Group’s dedicated services empowered Unified Women’s Healthcare (UWH) to unlock the full potential of NetSuite. Through meticulous planning and execution, our team transformed UWH’s financial processes, restructured their subsidiary hierarchy, and automated previously manual tasks. This strategic intervention led to streamlined operations, significant time savings, improved data accuracy, and substantial operational efficiencies. Read our UWH case study to learn more about how our targeted support and solutions enabled UWH to scale effectively and optimize their NetSuite experience.

Get answers to common questions about implementing NetSuite:

• Can I implement NetSuite by myself?
  While it is possible to implement NetSuite independently, it is generally not recommended, unless you have experienced resources available and minimal customization needs. It is recommended to work with a certified NetSuite Solution Provider for a successful implementation.
• How much does a NetSuite implementation cost?
  The cost of a NetSuite implementation varies depending on several factors such as company size, complexity, and customization requirements. Generally, implementations range from $30,000 to $300,000.
• Is NetSuite easy to implement?
  While NetSuite offers comprehensive features and functionalities, implementation can be complex due to the need for customization and integration with existing systems. Working with an experienced NetSuite Solution Provider can streamline the process.
• What are the stages of a NetSuite implementation?
  The stages of a NetSuite implementation typically include Envisioning & Design, Build, Test, Deploy, and User Adoption. Each stage involves specific tasks and milestones to ensure a successful deployment.
• How long does it take to implement NetSuite?
  On average, implementations range from 3 to 6 months, but timelines can vary based on various factors including project scope and resources available.

Embarking on a NetSuite implementation journey is a significant step towards enhancing your business operations and driving growth. At Rand Group, we’re dedicated to being your trusted partner throughout this transformative process. With our proven methodology, extensive expertise, and unwavering support, we’re committed to ensuring that your investment in NetSuite yields tangible business improvements. Contact us today to discover how our tailored solutions and dedicated team can empower your organization to thrive with NetSuite and propel your business towards success.