NetSuiteNetSuite support services: Optimization, training, and managed services
Your NetSuite system is a critical part of your business, and maintaining it requires more than basic break-fix support. As your organization grows, your solution must stay optimized, secure, and aligned with changing processes. Rand Group delivers comprehensive NetSuite support services, from troubleshooting and optimization to user training and custom development, to help you unlock the full potential of NetSuite.
Get custom NetSuite support from a trusted NetSuite partner
Managing NetSuite effectively requires more than reactive troubleshooting. As your organization evolves, new requirements and challenges will arise that can strain your system if not addressed proactively. Rand Group delivers support designed to keep your solution optimized, scalable, and aligned with your strategy, helping you maximize your investment in the long term.
With over 20 years of ERP and CRM consulting experience, Rand Group combines business, technical, and accounting expertise to deliver holistic NetSuite support. Whether you need troubleshooting, configuration guidance, SuiteCloud customizations, or training, we tailor services to your unique needs. As a trusted Advanced Partner Support member, we provide priority escalation, release planning, and proven best practices that keep your system running at its best while positioning your business for growth.
Did you know? Over 60% of our clients came to Rand Group after working with another provider. Clients choose us for responsive service, deeper expertise, and long-term results.
Maximize your return on investment
Your NetSuite system is more than a software platform — it’s a long-term investment in your business operations. Rand Group helps you maximize that investment by identifying opportunities to automate manual tasks, streamline workflows, and unlock underutilized features. With continuous improvement as part of our support methodology, you see measurable gains in efficiency, cost reduction, and overall ROI.
Optimize your NetSuite system
A system that isn’t regularly optimized can create inefficiencies and limit its impact on the business. Rand Group provides proactive support through health checks, configuration reviews, and release planning to keep your NetSuite environment operating at its best. Our consultants work with you to fine-tune the system so it adapts to new requirements and continues to deliver measurable value.
Scale confidently as your business grows
Growth brings complexity, and your NetSuite solution must evolve with your business. Rand Group provides the expertise to extend system functionality, integrate third-party tools, and adapt processes to new requirements. Our NetSuite managed services ensure your environment remains a strong foundation for growth, helping you scale operations without sacrificing control, visibility, or efficiency.
Guaranteed response time
Flexible support contracts
Real-time support portal
Dedicated team of experts
Industry & business acumen
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Full visibility with the Rand Group support portal
Included in every Rand Group support plan, our support portal gives you complete transparency and control over your NetSuite requests. With real-time insights, you always know the status of your cases, support hours, and contract usage.
Through the support portal, you can:
- Track support requests: Submit cases by phone, email, or directly in the portal and monitor their progress in real time.
- Review case history: Access a complete log of past requests, including updates and resolutions, for full visibility.
- Monitor support hours: See how and when your support time is used to maximize the value of your plan.
- View contract details: Stay informed about the status of your support contract, usage trends, and renewal timelines.
- Communicate with experts: Collaborate directly with Rand Group consultants through a central platform for faster resolution.
The level of care, thoughtfulness, and in-depth knowledge provided by Rand Group exceeded our expectations. We now have a partner who not only understands NetSuite but also comprehends the intricacies of accounting and finance.
Rand Group has become an extension of our internal technical team, providing invaluable support as we continue to grow.
Our NetSuite support services
Rand Group provides a broad range of support services designed to keep your NetSuite environment optimized and aligned with your business needs.
- Troubleshooting and operational assistance: Resolve errors, performance issues, and day-to-day challenges quickly.
- Configuration, updates, and training: Manage system updates, enable new features, and deliver tailored user training.
- Customization and development: Extend NetSuite with development and customization as well as integrations.
- Reporting and analytics: Build dashboards and reporting solutions for actionable business insights.
- Business, technical, and accounting support: Leverage cross-functional expertise, including accounting and reconciliation assistance.
- Process automation and optimization: Automate manual work, streamline operations, and conduct regular health checks.
- Compliance and documentation: Support audits with system documentation and SOX compliance assistance.
Flexible support options
Every business has unique needs, and your NetSuite support should reflect that. Rand Group offers flexible support plans that adapt to your organization’s size, complexity, and growth goals. Whether you need help during a critical system issue, ongoing access to experts for optimization, or a fully managed environment, we provide options that scale with you. Our support options include:
- Time and materials support: Purchase support as needed for troubleshooting, training, configuration changes, or other short-term requirements.
- Custom support plans: Secure a block of hours tailored to your organization’s needs, giving you predictable access to our team of NetSuite experts.
- Fully managed service agreements: Comprehensive support covering monitoring, administration, and continuous optimization for organizations that prefer a complete partnership.
Case Study
Harnessing the full power of NetSuite with Rand Group support
Unified Women’s Healthcare partnered with Rand Group after struggling with an underutilized NetSuite implementation. By reconfiguring their system, automating manual processes, and simplifying complex structures, Rand Group helped UWH unlock NetSuite’s full potential. The result was streamlined accounting, improved data accuracy, and over 1,500 hours saved annually through automation.
Why choose Rand Group for NetSuite support
90% client retention rate
Our clients stay with us because we deliver reliable, long-term support that continuously adds value. This high retention rate reflects the trust businesses place in Rand Group as a true partner.
60% of clients switched from other support firms
Many organizations come to Rand Group after experiencing gaps with other providers. We focus on delivering comprehensive expertise and responsive service that fills those gaps.
20+ years of ERP consulting experience
With decades of experience across ERP and CRM platforms, we bring deep knowledge to every engagement. Our history of successful implementations and ongoing support gives clients confidence in our approach.
Extensive industry knowledge
We support clients in manufacturing, distribution, energy, construction, professional services, and more. This breadth of industry experience allows us to provide tailored guidance that aligns technology with business realities.
Frequently Asked Questions (FAQs)
What does NetSuite support include?
NetSuite support with Rand Group is flexible and tailored to the needs of each client. Services can include troubleshooting, optimization, training, custom development, and managed services, ensuring you get exactly the level of support your business requires.
How is Rand Group different from other NetSuite support providers?
Unlike firms that only provide break-fix help, Rand Group combines business, technical, and accounting expertise with industry knowledge. This holistic approach allows us to support not just the software, but the processes and outcomes that drive your business.
Can I purchase flexible support hours?
Yes, we offer flexible support contracts that let you purchase hours as needed. This gives you access to expert help without being locked into long-term commitments.
Do you provide industry-specific NetSuite support?
Absolutely. We have extensive experience supporting clients in industries such as manufacturing, distribution, energy, construction, professional services, healthcare, and more, tailoring support to match industry requirements.
Do you provide 24/7 NetSuite support?
Yes. In addition to extended business hours, Rand Group offers 24/7 NetSuite support for critical issues. With remote access tools, our experts can resolve time-sensitive problems no matter where your business is located.
Can you help with NetSuite integrations and customizations?
Yes. Rand Group supports third-party integrations, SuiteApps, and custom solutions built on SuiteCloud. Our development team ensures these enhancements run smoothly alongside your core system, helping you extend NetSuite to fit evolving business processes.
How does Rand Group support differ from NetSuite Advanced Customer Support (ACS)?
NetSuite’s Advanced Customer Support (ACS) focuses on system monitoring, performance reviews, and release management provided directly by Oracle NetSuite. Rand Group support goes further by combining these technical elements with hands-on consulting, accounting expertise, and industry knowledge. Our team not only helps optimize your system but also works alongside your staff to address business processes, customizations, and integrations that ACS does not cover.
