Driving efficiency in glass manufacturing with Dynamics 365
When a growing glass manufacturer recognized that its legacy systems were holding back efficiency and insight, it turned to WebSan Solutions, a Rand Group company, to modernize its operations. Through a strategic migration to Microsoft Dynamics 365 Business Central and Dynamics 365 Sales, the company unified its financial, manufacturing, and sales functions in the cloud. Today, it benefits from automated reporting, streamlined production, and real-time visibility that enable faster, data-driven decision-making and continued growth.
The Goal
To modernize financial management, streamline sales and manufacturing operations, and enhance visibility across multiple warehouses through a unified cloud-based solution.
The Outcome
By unifying finance, manufacturing, and sales in the Microsoft Cloud, the company achieved stronger control, improved accuracy, and measurable efficiency gains across its operations.
The problem
The manufacturer’s outdated and fragmented ERP system created inefficiencies across every part of the business. Manual processes, data silos, and limited visibility slowed decision-making and made it difficult to scale operations effectively.
Key challenges:
- Inefficient financial reporting made it difficult for leaders to access timely, accurate insights.
- Manual processes for shipping, payments, and commission tracking increased errors and administrative workload.
- Limited sales pipeline visibility hindered customer relationship management and forecasting.
- Poor inventory control across multiple warehouses caused data inconsistencies and fulfillment delays.
- Minimal production oversight restricted control over manufacturing orders and assembly management.
- Disconnected systems prevented seamless collaboration between finance, sales, and operations.
Fragmented data preventing insight
The solution
To overcome operational inefficiencies and disconnected systems, the manufacturer partnered with Rand Group to implement an integrated cloud solution using Microsoft Dynamics 365 Business Central and Dynamics 365 Sales. This modern ERP and CRM environment streamlined processes across finance, manufacturing, sales, and logistics—providing unified visibility, automation, and control.
Key solution highlights:
- Cloud-based financial management – Implemented Dynamics 365 Business Central to strengthen financial controls, enable automated bank reconciliations, and support multicurrency management.
- Sales automation – Deployed Dynamics 365 Sales for seamless customer relationship management and integrated pipeline tracking with Microsoft 365 tools such as SharePoint and OneDrive.
- Warehouse and inventory optimization – Improved multi-warehouse management with Rand Group’s Inbound Container Handling app, enhancing inventory visibility and accuracy.
- Manufacturing process improvements – Enabled better control of production orders, custom BOMs, and routings for more efficient production planning.
- Shipping and logistics automation – Simplified fulfillment processes using Rand Group’s EasyPost Connector, automating label creation, tracking, and reducing manual entry errors.
- Payment and commission automation – Introduced iSolutions Payment App and NAV-X Commissions App to streamline credit card processing and sales commission tracking.
The result
Following the successful migration to Microsoft Dynamics 365 Business Central and Dynamics 365 Sales, the glass manufacturer achieved measurable improvements across finance, manufacturing, and logistics. By unifying data and automating processes, the company reduced manual effort, improved reporting accuracy, and gained the agility needed to scale confidently in a competitive market.
Key results:
- Enhanced financial visibility – Real-time reporting and automated reconciliations improved financial control and decision-making.
- Streamlined sales operations – Centralized pipeline management and CRM integration improved forecasting and customer engagement.
- Optimized inventory management – Multi-warehouse visibility and container tracking improved accuracy and fulfillment speed.
- Manufacturing efficiency gains – Better control of production orders and routings reduced delays and improved resource utilization.
- Automated payments and commissions – Integrated apps reduced administrative workload and minimized manual errors.
- Faster, more accurate shipping – Automated label printing and tracking streamlined logistics and delivery times.
Unified cloud platform for complete visibility
Take the next step with Rand Group
At Rand Group, we help manufacturers move beyond legacy systems to the Microsoft Cloud. From Business Central and Sales to Power BI and Copilot, our experts deliver the strategy, implementation, and ongoing support you need to thrive.