Why Your Business Needs a Cloud CRM Solution


Over the past two decades, Microsoft has released many versions of its customer relationship management (CRM) software. The original Dynamics CRM was launched in 2003 and has traditionally been intended as on-premises software. In 2016, Microsoft launched its Software-as-a-Service (SaaS) product line known as Dynamics 365. Under this umbrella, what
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What is Resource Scheduling Optimization in Dynamics 365 Field Service?


Introducing Resource Scheduling Optimization (RSO), an add-on solution for the Dynamics 365 Field Service application that automatically optimizes and schedules work orders to field technicians. In an ideal world, we want our field technicians to be sent to jobs that they are best qualified for while minimizing their travel time
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Maintaining Organizational Structure in SAP Business ByDesign


The organizational structure within SAP Business ByDesign defines the hierarchy across all business aspects of an organization. The structure is composed of organizational units that represent divisions, departments, or reporting entities. A company’s organizational structure in ByDesign can reflect the following characteristics of a business: The legal hierarchy determines different
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