Support

How much does 1 hour of downtime cost the average business?

How much does 1 hour of downtime cost the average business?

Infrastructure matters. When your network or applications unexpectedly fail or crash, it can have a direct and far reaching impact on your bottom line and ongoing business operations. In some extreme cases, data and monetary losses from unplanned outages can even cause a company to go out of business.

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5 signs you should breakup with your support partner

5 signs you should breakup with your support partner

Does the relationship with your current support provider feel unstable? Did it start out strong but then starts to decline? Have you increasingly felt that the partnership is not what it used to be? Discover the 5 signs that it may be time to break up with your support partner.

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The Importance of consistent documentation

The Importance of consistent documentation

One of Rand Group’s commitments is to deliver top quality in every document we produce. Our commitment to excellence is demonstrated through professional project reports and training guides. All of our documents, from the beginning of the engagement to end-user training and post Go-Live support, have a common format our clients can recognize. Clients know what to expect through a common structure, voice, and flow of the documentation. This convenience of having a predictable document contributes to ease of reading and understanding. Select sections can be found in seconds and the documents can be quickly scanned and skimmed to find key content. Consistency in and across our documentation contributes to the success of Rand Group’s projects.

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Your support options for Microsoft Dynamics AX

Your support options for Microsoft Dynamics AX

If you’re running on Dynamics AX 2012 R2 or R3, there is an upgrade process that can be taken to transition to Dynamics 365 for Finance and Operations. For other versions of AX, a re-implementation option is available to migrate the data and modifications you require into a clean version of Dynamics 365 Finance and Operations.

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