Discover the future of customer service with Microsoft Dynamics 365 Customer Service 2024 release wave 1. Explore enhanced functionalities and streamlined processes set to redefine interactions. Rand Group showcases top features, empowering businesses to excel in delivering unparalleled support.
Unlock the future of efficient and effective customer service with Copilot in Dynamics 365 Customer Service. Explore how this AI-powered tool revolutionizes customer experiences, streamlines agent tasks, and enhances seller productivity. Discover Copilot’s innovative features and benefits today.
The question of whether Microsoft Dynamics 365 is a customer relationship management (CRM) system or an enterprise resource planning (ERP) system has confused many. This blog post breaks down what Dynamics 365 is and explains whether it is a CRM system, an ERP system, or a combination of both.
Discover the new features, updates, and enhancements included in the 2023 release wave 2 of Dynamics 365 Customer Service, from AI-powered Copilot capabilities to seamless Teams integration. Explore how these enhancements empower agents, optimize workflows, and redefine customer support.
In the 2023 release wave 1 of Dynamics 365 Customer Service, Microsoft continues to invest in AI across the contact center with intelligent-suggested replies and robust real-time analytics with customizations. In this blog post we will highlight key updates and enhancements to D365 Customer Service to be included in this release.
Dynamics 365 Customer Service received numerous updates and enhancements in the 2022 release wave 2. Discover the best new features and updates included in this release including Ombnichannel capabilities, unified routing, collaboration, and agent experience enhancements.
At Microsoft’s annual Inspire partner conference this summer, the company announced that Microsoft Teams users will gain access to view and edit Dynamics 365 data in Teams at no extra cost and without the need for Dynamics 365 licenses. The over 145 million Teams users will now be able to view and collaborate on customer records after being invited by a Dynamics 365 user.
For the 17th consecutive year, Rand Group has earned a place in Accounting Today’s VAR 100 list. The Top 100 VARs (Value Added Resellers) are chosen from more than 1,000 organizations specializing in the sale and implementation of Enterprise Resource Planning (ERP) systems. This award distinguishes Rand Group as one of the leading value-added resellers in the accounting space.
Rand Group is honored to be a distinguished member of Bob Scott’s VAR Stars for 2020. VAR Stars are selected for the inclusion of this esteemed group of 100 mid-market software resellers for their accomplishments in the sale and implementation of midmarket financial software. Rand Group continues to pave the way for business solutions using Dynamics 365, Dynamics AX, Dynamics NAV, Dynamics GP, NetSuite and SAP ByDesign solutions.
Dynamics 365 for Field Service enables your organizations’ onsite customer service to diagnose and resolve customer issues in a timely manner. The Field Service application combines workflow automation, scheduling algorithms, and mobility parameters that set your technicians up for success when they’re out in the field, and thus improving your customer service.
Microsoft Dynamics 365 was first released November 1, 2016. Microsoft Dynamics 365 was initially made available in two versions in order to service both the small to midsized business (SMB) and enterprise market. Dynamics 365 Business Central is the version released for the SMB market and Dynamics 365 Enterprise Edition (now Dynamics 365 Finance and Dynamics 365 Supply Chain Management) is the version released for the enterprise market.
