Rescue & recovery services for ERP and CRM software projects
Implementing ERP, CRM, and AI-powered tools is complex. When a project stalls, underperforms, or outright fails, it impacts your entire business hindering productivity, profitability, and long-term growth. Rand Group specializes in rescue and recovery, transforming underperforming software implementations into optimized, business-aligned solutions.
Get your software back to serving your business needs with Rand Group
Implementing a new ERP or CRM system is a highly complex project, usually involving every part of a business and requiring a large upfront investment in both time and resources. It can make a significant business impact for years to come, which is why it is essential that the project is done correctly. Whether you are stuck with a failed implementation or you’re concerned that you’re not seeing the full value out of your existing solution, Rand Group is your partner for rescue and recovery services.
Rand Group’s industry experience, combined with years of working with various software publishers, positions us to deliver solutions that not only solve immediate business challenges but also provide stability and scalability for the long term. In our software projects, our goal is to consistently align business strategy and requirements with technology solutions. We couple our thoughtful planning and diagnostic methodology with a highly experienced team to guide you through the recovery process and help you make the right decisions.
60% of our clients switched from an existing partner
Rand Group has a strong history of correcting failed and challenged software implementations, as evidenced by the fact that over 60% of our clients chose Rand Group due to dissatisfaction with the another firms’ services. Unlike our competitors, we are truly dedicated to long-term partnership, and are proud to have a 90% client retention rate.
Proven methodology to ensure success
Rand Group’s rescue and recovery services begin with a comprehensive evaluation of your current software state. We present clear, actionable recommendations that directly align with your strategic business goals. Our experts outline detailed timelines and project scopes, craft tailored customizations, and drive user adoption, ensuring your software transformation is complete and lasting.
Team of multidisciplinary experts
We take a holistic approach to software implementations to ensure that technology and business values align, which is the foundation for project success. Our team of experts includes CPAs and ERP and CRM consultants, process improvement specialists, Microsoft, NetSuite, and Sage certified professionals, software engineers and architects, and data scientists. Our development experts are trained not only in the applicable technology, tools, and development languages, but also in the business behind the applications so that they truly understand the impact of the software.
Ready to rescue your software investment?
Take the first step toward recovering the value of your ERP and CRM solutions. Our experts will quickly identify areas causing disruptions, provide actionable insights, and help you regain control of your project. Contact Rand Group today to schedule your personalized rescue assessment.
Why ERP and CRM projects may fail
Identifying why ERP or CRM projects struggle can help you proactively address issues and protect your investment. Recognizing these critical factors can prevent costly disruptions and ensure successful outcomes.
Key reasons a project may fail include:
- Poor initial planning: Unclear or unrealistic project timelines, goals, and resource allocations.
- Inadequate system configuration: System setups that fail to meet core business needs, creating inefficiencies.
- Lack of user adoption: Insufficient training and ineffective change management causing employee resistance.
- Integration and data migration issues: Data inconsistencies or problems transferring essential business data.
- Insufficient partner capabilities: Choosing a vendor lacking specific industry or platform expertise to deliver desired outcomes.
- Customization overload: Excessive or unnecessary modifications complicating system use, maintenance, and future upgrades.
The level of care, thoughtfulness, and in-depth knowledge provided by Rand Group exceeded our expectations. We now have a partner who not only understands our ERP system but also comprehends the intricacies of accounting and finance.
Rand Group has become an extension of our internal technical team, providing invaluable support as we continue to grow.
Our rescue and recovery services for long-term software success
Rand Group provides targeted rescue & recovery services to ensure your ERP, CRM, or business solution aligns with your strategic goals, maximizes user efficiency, and delivers strong returns. Whether you have been using a software for years or are in the middle of an implementation project, Rand Group’s solution architects and software engineers are here to ensure success.
Implementation Health Check
Is your ERP working as expected? In the Implementation Health Check, Rand Group will evaluate system settings and configurations, any add-ons, customizations, and integrations, as well as interview end users to determine pain points, frustrations, and inefficiencies, then provide recommendations for next steps.
Failed Implementation Recovery
When an implementation falls short, it can disrupt operations and hinder business success. Rand Group specializes in recovering ERP and CRM projects, identifying root causes of failure, and delivering the solutions necessary to meet your business requirements.
Improve Implementation ROI
Is your software not living up to expectations and making the positive impact on your business that you expected? Rand Group will evaluate your existing software and business processes and uncover ways to get more return out of your technology investment and elevate your ERP or CRM implementation.
Performance Optimization
Performance optimization is key to ensure your software applications works efficiently for your business users. Rand Group will monitor and analyze the performance of your system based on latency, execution time, memory usage, disk space, bandwidth, and more, then provide recommendations.
Case Study
Unlocking the full potential of NetSuite through strategic rescue
Unified Women’s Healthcare (UWH) initially struggled with an improperly configured NetSuite ERP, leading to operational inefficiencies and underutilization of its capabilities. After their previous partner failed to deliver the needed results, UWH turned to Rand Group’s rescue and recovery services. Leveraging Rand Group’s meticulous attention to detail and deep technical expertise, UWH transformed their NetSuite system, dramatically streamlining processes and leveraging automation to save over 1,500 hours annually. UWH’s only critique? They wished they had partnered with Rand Group sooner.
Frequently Asked Questions (FAQs)
What is rescue and recovery?
Rescue and recovery is the process of diagnosing and correcting a struggling or failed ERP or CRM implementation. It involves stabilizing your system, addressing gaps, and ensuring the solution delivers the intended value to your business.
Why might an ERP or CRM implementation fail?
Projects can fail for a number of reasons—poor planning, unclear requirements, lack of internal alignment, or working with a partner lacking technical or industry-specific knowledge. These issues can derail timelines, budgets, and overall effectiveness.
What are the signs that a project needs rescuing?
Signs include missed milestones, rising costs, low user engagement, poor data quality, and limited system functionality. If your solution isn’t supporting daily operations or strategic goals, it may be time to reassess.
Can you help if our previous implementation partner didn’t complete the project?
Yes. Rand Group often steps in to rescue incomplete or misaligned implementations, regardless of how far along they are. We’ll assess what’s been done, identify gaps, and create a roadmap for success.
Can you fix my project, or do I need to start over?
We begin with a diagnostic assessment to identify the issues and pain points you’re facing and to determine a rescue plan. Where possible, we’ll salvage the existing project. However, if foundational steps were done incorrectly or the wrong software was chosen, it may be necessary to start over. Rand Group will guide you through this process and help you get back on the road to recovery.
Do you offer ongoing support after the recovery process?
Absolutely. We don’t just rescue projects—we support long-term success. After recovery, we offer ongoing support, training, optimization, and system enhancements as your business evolves.
How do we get started?
Getting started is simple. Contact Rand Group to schedule an initial assessment—we’ll review your current situation, identify next steps, and build a plan to get your project back on track.
