Recover your failed ERP or CRM implementation
Selecting then implementing a new software, especially one as large as an ERP or CRM, is a big project with heavy investment of resources and time. Unfortunately, there are a number reasons why the project can fail or not deliver the results you expected. Rand Group has extensive experience recovering failed implementations at any stage, and delivering software as expected to meet and exceed business goals.
Rescue a failed implementation and ensure software success with Rand Group
Undertaking an ERP or CRM implementation is a big project that involves many stakeholders, resources, planning, time, and effort. According to Gartner, nearly 75% of all ERP implementations fail or don’t deliver the functionality or value as expected. Failed ERP and CRM implementations carry substantial risks, including operational disruption, lost productivity, increased costs, and diminished stakeholder trust. If your business experienced a failed implementation or was left with an end product that doesn’t meet your needs, Rand Group is your partner to step in and rescue your solution.
Rand Group’s failed implementation recovery services directly address these critical challenges. Leveraging our deep expertise with Microsoft, NetSuite, and Sage platforms, we assess, stabilize, and strategically rebuild failing systems. Our comprehensive approach ensures your software solution not only regains stability but also aligns seamlessly with your operational needs, restoring confidence and driving lasting business value.
Tailored recovery plan
Every recovery project begins with a thorough assessment of your unique challenges and organizational requirements. We develop a custom recovery roadmap specifically aligned to your operational workflows and strategic goals, providing clarity, structure, and measurable outcomes.
Effective failed implementation recovery
Recovery isn’t always a quick fix, but we work hard to identify underlying problems and deploy targeted fixes that minimize disruptions. While the process can take time, our thoughtful, methodical approach ensures that we restore confidence and productivity, positioning your software to deliver value over the long term.
Sustainable, long-term results
We don’t just fix immediate issues; we position your organization for lasting success. Through comprehensive training, effective change management, ongoing monitoring, and continued support, we ensure high user adoption, consistent system performance, and sustained return on your technology investment.
Ready to get your ERP or CRM implementation back on track?
Don’t let a failed implementation stall your organization's growth. Schedule a consultation today, and discover how Rand Group’s failed implementation recovery services can restore your software project and deliver lasting business results.
Our failed implementation recovery methodology
Our proven failed implementation recovery methodology provides clarity, efficiency, and confidence. Through structured assessment, strategic planning, targeted action, and continuous support, we swiftly correct your implementation challenges. Our collaborative and transparent process ensures your systems deliver the intended value and align with your business objectives.
Rand Group’s knowledge base is expansive. Whenever we come up with an idea to be explored, they always have someone on staff that has relevant experience. Anytime we have an issue pop up, Rand Group is always available, dependable, and helpful.
Our failed implementation recovery services
Our failed implementation recovery services transform stalled or ineffective ERP, CRM, and AI projects into successful outcomes. Leveraging deep expertise across Microsoft, NetSuite, and Sage platforms, we pinpoint the root causes of failure, strategically rebuild or enhance your systems, and realign stakeholders. With our structured approach, we restore functionality and ensure your technology investment delivers the value and efficiency originally envisioned.
- Root cause analysis: Identify underlying issues and develop precise solutions.
- Tailored recovery plan: A tailored recovery strategy that combines targeted fixes and enhancements for optimal system performance
- Change management support: Comprehensive strategies to boost adoption and engagement.
- Stakeholder re-engagement: Renewed collaboration and alignment for sustained success.
From stalled projects to operational confidence
Our rescue and recovery services transform struggling ERP, CRM, and AI implementations into robust, reliable solutions. By partnering with us, you’ll move beyond stalled or suboptimal projects to achieve improved performance, renewed stakeholder confidence, and systems that effectively support your business objectives. With clarity and control restored, your organization can leverage technology for sustained growth and success.
- Optimized system aligned with business workflows: Achieve operational efficiency through tailored, fully functional solutions.
- Renewed user and stakeholder trust: Restore confidence in your systems and the project by re-engaging teams with transparent, effective communication.
- Enhanced reporting and informed decision-making: Leverage accurate, timely insights to make strategic business choices.
- Stable foundation for scalable growth: Establish dependable systems that evolve with your business, supporting expansion and adaptability.
We recover failed implementations across major ERP and CRM platforms
Failed implementations happen across all systems, regardless of software publisher or industry. Rand Group offers specialized recovery services for ERP, CRM, and AI-powered solutions built on Microsoft, NetSuite, and Sage platforms. Whether your project stalled during go-live or never delivered the value you expected, our team can step in, diagnose the issues, and restore functionality with a tailored recovery plan.
NetSuite
We recover failed NetSuite implementations, whether due to poor configuration, inadequate customization, or ineffective partner support. Our consultants address both technical and business-level issues to bring stability and performance back to your platform.
Sage Intacct
From accounting misalignments to lack of adoption, failed Sage Intacct projects can derail financial visibility and operational workflows. We rework and optimize your system to ensure it aligns with your business goals and supports long-term growth.
Business Central
Business Central projects may fail due to rushed implementations or improper setup. We correct configuration issues, clean up data, and rebuild workflows to help you get the full benefit of this cloud-based ERP solution.
Dynamics 365 F&O
Failed D365 F&O implementations can create serious disruption in finance, supply chain, or global operations. Our recovery team addresses both functional and technical gaps to ensure stability and cross-departmental performance.
Dynamics 365 Sales
If your D365 Sales implementation didn’t improve visibility or streamline sales processes, we help fix poor user experiences, reconnect your data, and rebuild the system to match how your sales team actually works.
Dynamics 365 Customer Service
We recover D365 Customer Service environments that were poorly configured or failed to gain traction with support teams. Our approach ensures agents have the right data, processes, and training to deliver effective service.
Dynamics 365 Field Service
Failed D365 Field Service implementations often lead to scheduling breakdowns, communication gaps, and technician frustration. We reconfigure the system to support field efficiency, real-time coordination, and service excellence.
Dynamics 365 Customer Insights
When D365 Customer Insights isn’t delivering clear, actionable data, we rebuild connections, ensure proper data ingestion, and align outputs with real marketing, sales, and service use cases.
Dynamics 365 Project Operations
We correct D365 Project Operations setups that fail to connect project planning with execution and billing. Our recovery efforts restore visibility, unify workflows, and ensure project financials are tracked accurately from start to finish.
Case Study
See how we turned a failed implementation into a long-term success
After a failed ERP implementation left users stuck and productivity stalled, TCC Multi-Family Interiors turned to Rand Group for help. We re-implemented their system, automated critical processes, and built custom tools to support long-term growth. Today, TCC saves 16 hours per week and is positioned for scalable success with a trusted partner behind them.
Why partner with Rand Group for failed implementation recovery?
Decades of experience
With over 20 years of experience in ERP, CRM, and AI-powered business solutions, Rand Group has guided countless organizations through complex recovery efforts. Our consultants bring deep technical knowledge and practical insight to restore value and drive results, regardless of platform or industry.
Business acumen
We don’t just fix software, we solve business problems. Every NetSuite recovery engagement is grounded in your unique workflows, goals, and operational challenges, ensuring the outcome supports long-term efficiency, adoption, and strategic growth.
Top North American partner
As a leading partner across Microsoft, NetSuite, and Sage ecosystems, we offer localized, high-touch service delivered by seasoned professionals who understand the regional business landscape and compliance requirements.
Proven client satisfaction
With a 90%+ client retention rate, we’ve built a reputation for turning around failed projects and creating lasting partnerships. Clients stay with us because we deliver results—projects that perform, systems that scale, and teams that thrive.
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